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“Okay.....” 3 of 5 stars
Review of BEST WESTERN Kelly Inn

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BEST WESTERN Kelly Inn
3.0 of 5 Hotel   |   1510 26th Ave SW, Minot, ND 58701   |  
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Ranked #14 of 32 Hotels in Minot
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“Okay.....”
3 of 5 stars Reviewed July 10, 2013

Stayed at the Kelly Inn during a recent trip to Minot. We chose this hotel due to its close location to the mall. It is basically in the same parking lot, which is a great feature if you have kids that might need naps and are planning to do some shopping.

Unfortunately, when we arrived for check in just prior to 3 pm (check in time was at 3 pm) we were informed our room was not ready, and to come back at 3:30. This was very inconvenient as our child needed a nap, and we were counting to get in the room so he could have one.

When we got into our room, it was a decent size and decor was fine. The door knob was broken which basically made it impossible to leave the room, but we had a poolside room so we used the sliding doors. The shower has poor drainage, but the beds were comfortable and the TV was nice. Our room also had a fridge which was a nice touch.

The pool was nice, the kids section is very shallow which is great for small children. Hot tub was also great.

Breakfast is a nice added feature. There are eggs, sausages, waffles, toast, ect. along with coffee and juices.

Check out was fine, no issues.

In closing, this hotel has a great location, but is a little overpriced. Our stay was okay, but not sure we would stay here next time we come to Minot.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKI-GM, General Manager at BEST WESTERN Kelly Inn, responded to this review, July 12, 2013
Dear Habscouple,

I want to thank you for providing feedback about our hotel! I am very glad you enjoyed our breakfast and pool area, but am deeply sorry that your room was not ready at the time it was expected to be. Our wonderful housekeeping staff was working as fast as they could, however we were a little short-handed and I apologize. I hope you will visit us again in the future. Thank you for choosing BEST WESTERN!

Kendra Klimpel
General Manager
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153 reviews from our community

Traveler rating
    46
    57
    26
    15
    9
See reviews for
56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Nanaimo
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 9, 2013

Outside entrance and inside entrance makes all things handy.
Very attractive pool area and pool.
Nice full complimentary breakfast.
Friendly staff and good service.
Also a special treat for our furry travel companion.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKI-GM, General Manager at BEST WESTERN Kelly Inn, responded to this review, July 10, 2013
Dear Guest,

Thank you so much for rating us on Trip Advisor! I am happy you enjoyed your stay. We know pets are part of the family and like to treat them as such. We hope to see you again soon.

Kendra Klimpel
General Manager
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Calgary, Canada
Top Contributor
87 reviews 87 reviews
43 hotel reviews
Reviews in 52 cities Reviews in 52 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 27, 2013

One of these days, the Best Western planners will figure out that more people use the breakfast room than use the pool. But that has not happened yet. This facility has a very nice pool and, while tables and chairs are set out around the pool that guests can use for breakfast, the arrangement is very inconvenient. Our room was on the main floor and we had an exit from our room to the parking lot and to our car. This was a very convenient feature. Our room, except for the bathtub, was clean. There is a need however, for a second luggage rack in room 115. The gentleman at the front desk in the evening was both quite professional and very helpful. An excellent Japanese restaurant is located nearby. I found the price to be a bit high but it seems that prices in N.D. are generally high.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKI-GM, General Manager at BEST WESTERN Kelly Inn, responded to this review, July 1, 2013
Dear Guest,

I want to thank you for taking the time to give feedback about our hotel. I am so glad to hear you found the staff both professional and helpful; However, I am sorry to hear your bathtub was not as clean as the rest of your room. This will be addressed to prevent future occurrences. I am also happy to say that our breakfast area will soon be much larger. We hope to start renovations on our meeting room to convert it to more breakfast seating. It is located adjacent to the lobby so it will be more convenient than having to find seating in the pool area/balconies. Thank you again for staying with us; we hope to see you again soon!

Kendra Klimpel
General Manager
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Chilliwack, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 26, 2013

A lovely little place with a few problems. The check in was great and the desk attendant was very friendly and helpful. The room itself was lovely and very fresh looking complete with microwave and fridge. Upon entering the room the air conditioning was on full blast and it was freezing. It was rainy and cold when we arrived so were quite surprised walking into a deep freeze. We had to turn the heat on and go out to eat while the room heated up. There is no restaurant in this motel. On return the room had warmed up. Hubby wanted a bath only to find out the hot water was barely warm. There was an empty roll of toilet paper on the roll and we had to put the new one on. The rolled bolster on the bed was very spotted and dirty looking. It needs to go!!! There was some yelling in the middle of the night with slamming doors by someone I suspect was drunk. Then we had an unwanted wake up call at 5 am. For the $129.99 per night price I would have expected a little more. It looks good and has great potential but left me wanting a little more and feeling a little taken for the price I was charged.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKI-GM, General Manager at BEST WESTERN Kelly Inn, responded to this review, June 27, 2013
Dear Vinjette,

Thank you for taking the time to tell us about your stay. Your feedback is greatly appreciated. I am truly sorry to hear about the issues you encountered during your stay. I would find an unexpected wake-up call at 5 am inconvenient to say the least! I am, however, glad to hear the staff was friendly and helpful during your stay and that you found your room to be fresh and lovely. We hope to have you stay with us again in the future!

Kendra Klimpel
General Manager
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Scottsdale, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 18, 2013

This hotel has the friendliest staff you'll find in a hotel. They are friendly and helpful and go out of their way to make you feel welcome. The hotel is adjacent to the Dakota Square Mall which has plenty of shopping, restaurants and theatres. Nicely appointed guestrooms are well maintained. The continental breakfast and pool are round things out. The hotel is pet-friendly but you won't hear any noise from them. More work needs to be done on the grounds and landscaping but there is so much construction and activity going on in this booming little city. We would definitely stay here again and wouldn't hesitate to recommend it to others. The best rates are available by booking online or by asking if they have any specials, AAA discounts etc.

Room Tip: Rooms with doors to both the hallway and outside are available. These are handy if you have a pet or...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKI-GM, General Manager at BEST WESTERN Kelly Inn, responded to this review, June 19, 2013
Dear Guest,

Thank you so much for taking the time to rate us on Trip Advisor! I am very glad to hear about your pleasant stay at our hotel. Our staff is trained to provide the best customer service possible and comments like this tell me it is successful. We are also currently doing some landscape work around the property and hope to start construction on our parking lot next week, which will be exciting! We all look forward to your next stay and can't wait to see you again!

Thank you

Kendra Klimpel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalispell, Montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 19, 2013

Room was fairly clean, with some carpet cleaning issues. Towels looked a bit well used and recycled. Didn't sleep well due to room walls being paper thin and also could hear all of the steel doors from other rooms slamming shut all night.

Room Tip: Guess Best Western has raised their rates due to the oil boom. Shame on BW. for price gouging.
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 18, 2013

Great girls at front counter, they were friendly, polite and very helpful. The room was clean, comfortable and had a fridge and microwave at no extra charge. Breakfast was continental was fresh and different from the usual. Was overall very pleased and definately will book again.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKI-GM, General Manager at BEST WESTERN Kelly Inn, responded to this review, June 27, 2013
Dear Ruth and Bob,

I am so glad you had such a wonderful stay at our hotel! We strive to provide superior customer service and I am so happy you experienced it. We cannot wait to see you again!

Kendra Klimpel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Kelly Inn

Address: 1510 26th Ave SW, Minot, ND 58701
Phone Number:
Location: United States > North Dakota > Minot
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Minot
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Kelly Inn 3*
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Also Known As:
Best Western Kelly Hotel Minot
Best Western Minot
Minot Best Western

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