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“Forgiven” 4 of 5 stars
Review of Holiday Inn Express Minot South

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Holiday Inn Express Minot South
2.5 of 5 Hotel   |   300 37th Ave SW, Minot, ND 58701   |  
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Ranked #19 of 32 Hotels in Minot
Clifton, New Jersey
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Forgiven”
4 of 5 stars Reviewed June 6, 2014

There must be something in the air or water in Minot that makes the people warm to other people. It's not only the staff of the hotel but also the guests. Every person and I mean EVERY person I met inside and outside the premises of the hotel was very cordial. I have not experienced that in any hotel.

The check in process was fast and a pleasant experience. And when I needed something, Sarah was very prompt at giving it to me. However, when I saw the notice near the elevator that said "Pardon our appearance........." I braced myself for whatever shape the hotel was in. The entrance and the dining area were alright and nothing amiss there. The elevator floor had some smudges on it and I kept thinking, what else? Well, the hallway was okay and the room was clean and the bed comfortable. Maybe they are doing the renovation in another part of the hotel yet. Well, the facility's appearance still holds up to the standard of cleanliness and livability despite the work they are doing there. You are forgiven for your appearance.

There is one quirky thing I noticed about the signs which made me confused for a moment. Upon emerging from the elevator on the 3rd floor, I saw the arrows pointing to the right for the other rooms. Then I saw that for my room, 325, the arrow pointed downward. What? Do I have to go back down and room 325 is not on the 3rd floor? It was only after I thought that they skimped on the signs and did not put another one on the wall to the left of the elevator so that the arrows would point to the left to where the room was. The downward arrow means to the back of me which needs a little mental calisthenics to decipher.

Anyway, for a facility in renovation a very good rating is still excellent. Just keep the arrows simple.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Yorkton, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 4, 2014

We stayed at this property May 16th and 17th 2014. We have stayed here before, but this is our first review.
At the time of booking we were told that they were renovating the top floor, yet we heard nothing save a small amount of movement one night. The beds are comfortable, pillows ample(Not the tiny in vogue ones you get in some hotels). Staff were friendly and very helpful. All in all we had no complaints. We were treated with respect the moment we crossed the threshold of the hotel and left with no regrets on our mind. If there would be anything I would suggest to the management, it would be to have the continental breakfast start a little earlier in the morning. My wife and I are early risers and could not take part in the morning breakfast because we were up and gone earlier than the start of breakfast.

Room Tip: We like top floor rooms because there is no one above you.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, General Manager at Holiday Inn Express Minot South, responded to this review, June 28, 2014
Thank you for your wonderful review.

I am delighted that you enjoyed all the Holiday Inn Express, Minot has to offer and I will be sure to pass along your compliments to my staff.
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San Antonio, Texas
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 25, 2014

Spent one night here this past week, and it was great. Perfect location with plenty of restaurants nearby, and a big Walmart just across the street.

Friendly staff both when checking in and out. It was nice to be greeted with a smiling face and some personality. So many hotels lack this nowadays.

My only complaint is that the elevator carts don't fit easily into the elevator. We had a lot of things, and stayed on the 4th floor.

The breakfast was pretty good. I enjoyed the eggs, sausage and pancakes. Everything was warm and fresh. Thumbs up! A notch above other HIE we have stayed in.

Room Tip: Stay on the first floor if you have a lot of things, because the luggage carts are a pain!
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Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 9, 2014 via mobile

Only real issue was breakfast. What business hotel starts breakfast at 6:30? It was not out until exactly 6:30. Other than than it was fine other than a non functioning remote and some noise which is typical for a stay in Minot .

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Minot South, responded to this review, April 25, 2014
Dear pudelpointerman,

Thank you for writing a review about your experience with us. I am pleased to note that you have a good stay at our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry that our breakfast service did not live up to your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Regina, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 28, 2013

We always book at this hotel when we come down to Minot to fly out to Arizona. We usually stay at the Holiday Inn Express over night. I think the price is great, and it is clean and new. I have nothing bad to say about this hotel. It is great being right across from Wal-mart and close to so many other stores, and restaurants, especially with a child. I will continue to book at this hotel in the future.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 19, 2013

Although we have stayed a number of times previously at this hotel and been perfectly satisfied, this last occasion was a disaster.

We has originally booked with Expedia to stay that night at the Holiday Inn Express in Bismarck. We experienced vehicle issues that made it impossible to use that reservation, so we phoned Expedia to change the reservation to the Holiday Inn Express in Minot South.

The lady at Expedia phoned the hotel in Bismarck to cancel the reservation, and confirmed that she had made a new reservation at the Holiday Inn Express Minot South. I received a confirmation email/revised itinerary to this effect from Expedia minutes after my phone conversation with them.

However, when I arrived at the Holiday Inn Express Minot South to book in to the hotel, I was told that I had no reservation. There were rooms available, but if I wanted one, I would have to pay for it (again, as I had already paid Expedia). Alternatively, I could phone Expedia, sort it out with them, and get Expedia to make the reservation.

I chose to phone Expedia. They had already sent me a confirmation for the reservation by email. I figured, how long could it take?

When I reached Expedia, they confirmed that, notwithstanding they had sent me an email confirming the reservation, there had been some problem (they were not clear as to what the problem was). They agreed to send a new reservation. They made a separate phone call the Holiday Inn Express Minot South to get the email address to which the reservation should be sent. They sent the reservation.

I waited at the front desk for the reservation to arrive. I waited some more. Expedia sent the reservation again. Expedia confirmed the email address with the Holiday Inn staff. It did not show up.

Finally, the Expedia person suggested faxing the reservation to the hotel. The Holiday Inn staff provided the Expedia staff with the fax number for the hotel. The fax failed twice before it finally arrived on the third attempt.

Please keep in mind that the Holiday Inn did not offer THEIR PHONE to resolve the difficulty with Expedia. They expected me to use MY CELL PHONE.

It took an hour and a half on the phone with Expedia before the fax finally arrived. As I am Canadian, and am charged a roaming rate of $1.45 a minute when making calls in the United States, the cost of the phone call to Expedia alone will be more than the cost of the room.

To top it off, when we got to the room, we could not log into the wifi with the standard method at the hotel. When we phone the front desk for alternatives, none of the alternatives we were give worked.

In the morning, we had some discussion with the front desk of the difficulties that we had experienced. We were given to understand that we would be sent a card that would discount our next stay at Holiday Inn, but to date it has not arrived.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minot South, responded to this review, January 3, 2014
Dear LatinDude_13,

Thank you for taking the time to provide feedback on your stay. It is unfortunate issues with a third part intermediary prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Colorado
Top Contributor
63 reviews 63 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 18, 2013

I am staying at this hotel and it is very nice and the breakfasts are wonderful! However; if you are traveling on business and need the internet beware! This is very dissapointing because it is such a nice hotel and it is close to dining and a large walmart. Please do not be affraid of this hotel but if you need the internet it is very substandard.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minot South, responded to this review, January 2, 2014
Dear Martin_from_Colorado,

Thank you for taking the time to review our hotel. We are pleased you found our room accommodations and staff commendable, I was sorry to hear the wi-fi did not meet your expectations. We are in the process of reviewing our wi-fi service in order to cope with the volume of users, such as when you stayed. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.


Regards,

Brenda J.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Minot South

Address: 300 37th Ave SW, Minot, ND 58701
Phone Number:
Location: United States > North Dakota > Minot
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 Hotels in Minot
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Minot South 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Our Comfortable Minot, ND Hotel Offers Convenience and Relaxation Ideally located just off Highway 83, our comfortable and convenient Minot hotel provides easy access to the Minot International Airport (MOT), so that you can go to and from your destinations quickly and easily. For an afternoon of recreation, our Minot hotel guests can visit the Dakota Air Museum, Roosevelt Park and Zoo or the Dakota Square Mall. Other local Minot attractions include downtown Minot for shopping and the Coleman Taube Museum that hosts a number of visual art events year-round. Also, the Scandinavian Heritage Center is home to the annual Norsk Hostfest festival, the largest North American Scandinavian festival and a part of the Scandinavian Heritage Park. Business travelers will appreciate our Minot, North Dakota accommodations near so many corporate offices. Wilbur-Ellis, Trinity Hospital, Minot State University, Minot Air Force Base, Burlington Northern Santa Fe Railroad, ING and SYKES Enterprises. Farstad Oil, Dakota Skies Bio Diesel, Farmers Union Oil and Tri-B Oil are all located less than four miles from our hotel in Minot. During your stay in Minot, you can enjoy choice amenities such as free high-speed Internet access, a heated indoor pool and whirlpool, a 24-hour Business Center and a well-equipped Fitness Center. Be sure to check out our excellent Minot hotel deals and rates as you plan your next trip to Minot, North Dakota. ... more   less 
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Also Known As:
Holiday Inn Express Minot South Hotel Minot
Holiday Inn Minot
Minot Holiday Inn

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