From the outside, this hotel looks fantastic, and it had great reviews. Four girlfriends and I thought it would be the perfect place to stay for a bridal shower weekend, especially with the two-bedroom/two bathroom option!
Booking was easy, as was check-in. However, when we went up to the room, things were not so great. Upon walking into one of the bedrooms, I noticed something sticking up in the bed that looked neatly made. I pulled back the sheets to find a yucky bottle of body oil, part of some sort of wrapper, long black hair, and a hairbrush. It was also clear that it had been slept in. I immediately called the front desk, and the man offered to put us in another room. We went down to the front desk, and instead of offering any sort of compensation or discount, he joked that a guest probably made the bed. Um...does this mean that the sheets don't get washed or changed? He also informed us that they have been having "problems" with the cleaning staff and were hoping things would change with the hiring of a new manager.
Our new room was better, but it was hard to shake the knowledge that our room might not be clean. After some pestering, they did discount the room for us. Later on, we did find a used pillowcase between the sofa and the wall in the new "clean" room.
Breakfast was ok...we were there about 9am, and they were running out of most things, including forks. We were rudely told they just didn't have anymore, so we ate our omelets with spoons.
Overall, the rooms are nice, and very fitting for groups and/or families. However, the place needs help in the cleanliness department, which I would think would be the highest priority.
**I gave a poor location rating as it's not on maps, and there are no signs on the bypass indicating when to turn.**
- Official Description (provided by the hotel):
- Now Open.The HYATT house™ Minot is a 130 room, 4-story building located in Minot, North Dakota and is only three miles away from the Minot State University, five miles from local shopping, two miles from the Minot International Airport and just a short drive from Minot Air Force Base. The lobby, bar, meeting and business rooms offer the convenience of hotel living. The hotel suites offer the comforts of a home away from home.All HYATT house hotels are smoke-free. While lodging in Minot, ND, you will enjoy a complimentary hot breakfast, with made-to-order omelets prepared exactly to your liking. The indoor pool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more.For guests looking for lodging near Minot Air Force Base, we are located on the northern side of Minot, ND, closer to Minot AFB than other hotels. Our goal is to make your stay in Minot, North Dakota as comfortable and convenient as home. ... more less
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