From the outside, this hotel looks fantastic, and it had great reviews. Four girlfriends and I thought it would be the perfect place to stay for a bridal shower weekend, especially with the two-bedroom/two bathroom option!
Booking was easy, as was check-in. However, when we went up to the room, things were not so great. Upon walking into one of the bedrooms, I noticed something sticking up in the bed that looked neatly made. I pulled back the sheets to find a yucky bottle of body oil, part of some sort of wrapper, long black hair, and a hairbrush. It was also clear that it had been slept in. I immediately called the front desk, and the man offered to put us in another room. We went down to the front desk, and instead of offering any sort of compensation or discount, he joked that a guest probably made the bed. Um...does this mean that the sheets don't get washed or changed? He also informed us that they have been having "problems" with the cleaning staff and were hoping things would change with the hiring of a new manager.
Our new room was better, but it was hard to shake the knowledge that our room might not be clean. After some pestering, they did discount the room for us. Later on, we did find a used pillowcase between the sofa and the wall in the new "clean" room.
Breakfast was ok...we were there about 9am, and they were running out of most things, including forks. We were rudely told they just didn't have anymore, so we ate our omelets with spoons.
Overall, the rooms are nice, and very fitting for groups and/or families. However, the place needs help in the cleanliness department, which I would think would be the highest priority.
**I gave a poor location rating as it's not on maps, and there are no signs on the bypass indicating when to turn.**