I booked w/ this motel almost a month in advance.... the day I was due to check in I recieve 3 calls all within a 2 hour period asking for my CC telling the first person that I talked to that my cc should have been on file and that I would give it to them when I got to the motel because I was driving to them guy was rude about it, then 45 mins later got another call saying the same thing told them the same thing... 30 mins later a girl called was rude and saying " if I didn't give her my cc number she didn't think she could hold the room" told her I was about 30 mins away would give it to her when I got there she said fine and hung up.... then when we got to the motel we stood there for almost 20 mins while "Tessa" ran errands for other rooms that needed towels, blankets etc.... finally got around to checking us in and then fought with me over the rate I was quoted and had printed on my confirmation...... Once checked in she gave us our keys and went to walk off I asked her where our room was located and she acted like I had put her out by asking...."take the elevator to the 3rd floor" was her response....
I myself work in Guest Services and have NEVER called a guest to bother them about a CC a month later nor that day..... I also have NEVER acted like my time was more important than my guest.... Elevator was dirty looked like it hadn't been vacuumed for a few days... our room and breakfast on the other hand was great! I stayed there because it look nicer than a few of the other motel/hotels in town but guest services could really use some work!!!!!!!!! dealing with unfriendly people really puts a damper on your whole trip!!!!!! Also note to the night Auditor/Night Shift Don't smoke right next to the front entrance!!!!!!!!!
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