I'll start with the positives...the bed is comfortable. That's it!! From check in to check out we had nothing but issues. When we arrived it was after 10pm and the staff were all sitting around. We waited 5 minutes before even getting service. The lady that came over barely spoke English. She informed us that breakfast was included in our rate and was available between 6:30am to 9:30am!! I mean really who's up and ready before then on vacation? At any hotel I've stayed at breakfast is served until 11am. Then we get to our room and the carpet is soaking wet and it smells like bleach/cleaner. Couldn't even stay in the room b/c of the smell so we left and went out for supper. Came back to return to the smelly room only to realize that we could hear clearly word for word and sneeze for sneeze our neighbor...oh and did I mention the hotel is right on the highway?? I woke at 4:30am to hear sirens and traffic noises. At 5:40am I hear ppl walking above me and banging around. Sleep was non-existent from this point on. My throat was swollen and sore and my nose was plugged up from the bleach and cleaner used. So much for the get away with no kids and having piece and quiet...also I had mentioned when making the reservations online that I have alergies to perfume and bleach/cleaner. When I had complained we were upgraded to another room...on the highway again!!! Ok I'll give credit for trying.
That evening after returning from our day out and supper we thought hey why not check out the pool. Our room key would not work to give us access and so we went to the front desk. The same lady who checked us in informs us that the mechanism that reads our cards is broken and will not be repaired until the morning we check out. Good thing nobody was drowning!! Gosh you pay money to use the hotel facilities they advertise and then can't even use them...she didn't even apologize for the inconvenience.
At check out the only bright spot is Jessica who did discount our rate after I insisted this be done of course. I can guarantee my husband and I will never stay at this hotel in Minot, ND again or anywhere this chain is for that matter!!
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