We stayed here in July 2012, and it was not what we expected at all. We had booked a deluxe room with queen size bed plus an additional person with an extra bed. When we arrived the room had two singles and a small camp bed. When we questioned this with reception they were extremely unhelpful and said any issues we should contact Expedia directly as we had booked with them. We had a print out showing what we had booked but apart from the complete lack of interest and stand off attitude, they did say that Expedia had booked a standard double. So what can you do when you are stuck in between them?! We had a very cramped week and truly felt for the amount we had payed (the additional bed whilst for a child was charged at adult rates and still just a camp bed) that we should have had better as we had thought we booked. We had a lovely holiday I just wished we had not gone to this hotel. We could have paid far less and got far better.
The hotel in itself was clean and the pool area is nice which is why I have given it an overall rating of 2. The cleaner was the most friendly and hard working member of staff that we saw. The hotel is also well located for the beach and other activities in the area. The spa facility is not free to hotel guests.
TOP TIP - do not book half board, we booked half board and that was a mistake of mine - the food was not good in the hotel, and food is close by and extremely inexpensive outside the hotel. So although we had half board we ate at the local places.
I have never written a negative review before but thought on this occasion I should. I would definitely go back to Bulgaria just not this hotel. The manager is particularly unhelpful. Oh and one more thing the hotel literature said you got tea/coffee making facilities in each room, but this is not the case. When we asked at the desk they just said that must be a mistake and yet it’s even in the literature in the room!!! I had to laugh in the end they were so useless. To be honest not sure if it is Expedia’s fault or the hotel. Either way I won’t be booking with either again
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- Also Known As:
- Romance Hotel Bulgaria/Varna Province