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“4th Visit and we will be back next year!” 5 of 5 stars
Review of Grifid Hotel Arabella

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Grifid Hotel Arabella
4.0 of 5 Resort (All-Inclusive)   |   Arabella, Golden Sands 9007, Bulgaria   |  
Hotel amenities
Ranked #6 of 103 Hotels in Golden Sands
Barnet
Top Contributor
170 reviews 170 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
156 helpful votes 156 helpful votes
“4th Visit and we will be back next year!”
5 of 5 stars Reviewed July 5, 2014

This is our fourth visit to the Arabella and so you can take it as read that we like the place!

We got our usual warm welcome when we arrived at 3am in the morning with sufficient check in staff to make the process quick and efficient. They even laid on a cold buffet dinner in case we were hungry.

The hotel is, as always, kept immaculate and the staff all take pride in their work and the service is always spot on. It was nice to see some of the old faces from previous visits and along with the new members of staff we were always acknowledged with a smile.

The food in the restaurants is varied and of a very good quality and the three a-la-carte restaurants were excellent and the bonus is you can book the restaurants as often as you want. We went to the Asian restaurant 3 times and the Italian and Bulgarian twice each.

The only problem is Balkan Holidays who advised us 6 weeks before we were due to fly out that we would be going one day early and would be flying to Bourgas Airport, which is a 2 1/2 hour coach ride away, rather than the much closer Vana airport. Also, we learnt that Balkan Holidays only book the side sea view rooms and so do not have the best views.

We will be going back next year, but will probably book the hotel directly and fly Wizz air from Stanstead, and we will keep a watch on Thomas Cook who may be featuring the Arabella next year.

If anyone has any questions on the hotel or Golden Sands please do not hesitate to contact me.

Room Tip: High up overlooking the swimming pool have a full sea view.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrifidArabella, Guest Relations Manager at Grifid Hotel Arabella, responded to this review, July 23, 2014
Dear Guests,
Thank you for choosing Arabella hotel for your stay once again and, above all, for being our loyal guest! We are very happy to find that we have met your expectations in full once again. It will be our pleasure to welcome you back at Arabella in the future!
Best Regards,
Grifid Arabella Team
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215 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Any
English first
alexandria
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 21, 2014

We have been to Bulgaria over 30 times and this is our second time in Hotel Arabella.It is a wonderful hotel, our room is beautiful, the restaurants serve food to suit everyone and the staff are fantastic.We don't want to stay anywhere else in Golden Sands.

Room Tip: From the U.K. I think you can only travel with Balkan Holidays and the price is for an economy room...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrifidArabella, Grifid Customer Service at Grifid Hotel Arabella, responded to this review, September 13, 2014
Dear magsAlexandria,
I would like to thank you for taking the time to write your kind review and for choosing to stay second time at Grifid Hotel Arabella. I am so happy when I am able to share with our team that their hard work and dedication is recognised by our guests. Thank you and I hope that we can see you at Grifid Hotel Arabella again.


Warmest regards,

Dani Magdicheva
Grifid Customer Service
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Varna, Bulgaria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 23, 2014

We stayed one night at the end of summer season 2013 and were fascinated by the room and the food. Everything was perfect having in mind that this was the last working day of the hotel. I have never seen such variety of good food in all inclusive hotel.
We will definitely visit it again and recommend to our friends.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrifidArabella, Grifid Customer Service at Grifid Hotel Arabella, responded to this review, September 13, 2014
Dear Iskreto84,
I would like to thank you for taking the time to write your kind review and for choosing to stay at Grifid Hotel Arabella. Thank you for such a great affirmation on our work and I hope that we can see you at Grifid Hotels again soon.


Warmest regards,

Dani Magdicheva
Grifid Customer Service
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London, United Kingdom
Top Contributor
91 reviews 91 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 18, 2014

Very good hotel right in the city center of Golden Sands. The hotel is clean, service is fantastic, everyone is very attentive to your needs..the food is fantastic, every day something different, plenty of choice,themed nights...The animation team is fantastic..The rooms are nice for a holiday hotel,nothing spectacular. The view from the high floors is very good..We had room on the 6th floor and the view towards the sea was very good.
Overall excellent hotel in excellent location.
I will visit,again if I have the chance and time to visit Golden Sands.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur, India
Top Contributor
85 reviews 85 reviews
53 hotel reviews
Reviews in 35 cities Reviews in 35 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed November 20, 2013

Some Hotels have fabulous rooms - grotty food, some Hotels have good food but is not very clean etc, etc, etc, The Arabella have good sized rooms beautifully decorated, everywhere is scrupulously clean both inside and outside, the food is a gastronomical delight in all the Restaurants and the staff from top to bottom treat all guests as though they are the most important in the hotel, so polite, efficient and smiley. All in all the Arabella is the full package. We have travelled extensively in Europe and to have missed this hotel would have been a real shame. All this is superbly managed the lovey Vanya, very ably assisted by the lovely Dani - customer relations manager. Book this Hotel and I can assure you will not regret it.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hristova H, Guest Relations Manager at Grifid Hotel Arabella, responded to this review, January 8, 2014
Dear guest,
It is truly a great pleasure to read your review. Our greatest reward is when we see happy guests, knowing that we contributed to turn their stay into a memorable experience. Thank you for the kind and motivating review!
Grifid Arabella Team
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Plovdiv, Bulgaria
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 11, 2013

Everything was wonderful. The service was top notch, the entire staff was very friendly and courteous. The food was excellent and varied. We dined in 2 of the 3 a la carte restaurants: Asian and Italian - in both food was delicious and the service was first class.
The rooms are cleaned every day. The minibar is refilled also every day. The last night of our stay there was even a party with live music and special cocktails. It was really fun!
Congratulations to the hotel management for the perfect organization!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hristova H, Guest Relations Manager at Grifid Hotel Arabella, responded to this review, January 8, 2014
Dear guest,
Thank you for your time and consideration to share your positive impressions of Grifid Hotel Arabella! It's a great pleasure to hear such motivating words for our work . Please feel free to be our guest again if your travel plans should include Golden Sands.
Grifid Arabella Team
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bucharest
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 4, 2013

the first reason we went for a second time at this hotel was mostly out 4-year daughter - she loved it so much the first time, we had to promise we would go again.
the second reason was that we had to compromise between distance (the shorter to drive the better) and quality (the best we could get within that distance). the romanian seaside is a tasteless, ripoff, bad quality, poor-serviced experience, so our next best guess was bulgaria. again.
so there we were.
we had to book a room as early as march, otherwise there was little chance we found any room at all. to my surprise, prices went up some 20-25% compared to last year, but considering the two above reasons we said what the heck, let's go.
we paid more, but all in all not one thing improved from last year.
1. food and drinks:
if we were pretty happy with accommodation and servicing, the food and drinks were terrible, especially the drinks. most of the food is deep fried, or grilled in oil anyway. there are fresh vegetables, however you get your share of pre-boiled canned vegetables as well. cakes and cookies - also terrible, full of artificial taste and coloring. as for drinks - unacceptable for a 4-star (aspiring to 5) hotel. local value brands at best.
2. location
close to the beach, nevertheless not ON the beach. you have to cross a street and get through a crowd of local shops to get to the beach. the beach itself is full of sunbeds and umbrellas, which are a ripoff. if you choose to walk along the beach, this isn't possible either, you have to walk along an endless line of souvenir shops, restaurant, cocktail bars and the sort, so the beach is nowhere in sight.
3. accommodation
all rooms are bigger and better serviced than usual. we went for a junior suite; besides a king size bed, a sofa and a coffee table, you could easily fit in a snooker table too. we opted also for a seaview room - poor choice though. we paid extra, although most rooms are built towards the seaside, and the worst thing of all, the noise at night coming from bars and discos on the beach was beyond acceptable levels.
the hotel is too big though for what it offers - meaning it can accommodate more people than it can sit on the pool or feed in the restaurant. in the morning you have to be early to get a sunbed by the pool. there is always a queue at the snack bar. you have to be early for lunch and dinner to get a seat on the porch. parking spaces are by far insufficient. and so on.
4. cleanliness
the strongest point of the establishment. everything is spotless, starting with the pool, the rooms, the restaurant and ending with the toilet in the lobby.
5. extras
everything extra is ridiculously expensive. wifi is free in the lobby, however pricey in rooms. unless you lived under a rock by now, wifi have become a commodity in recent years, no longer a luxury. the management at arabella are probably not aware of this. parking spaces also paid extra - a ludicrous 10 euro per day. same goes for spa and beach services. if you need an invoice, the bulgarian law (so they told me at least) requires that it's issued in bulgarian language and currency.
in the end, I was told that the hotel is expecting the get a 5-star certification for next year, which means, considering my experience, pricier but not better serviced. which means I will pick another place for next year.
...unless - the arabella management read the reviews on this site and up their game, especially on:
- food - please get rid of frying everything, there is a bunch of us who prefer healthier food, especially families with kids, comprising your main source of business?...
- drinks - at least try other suppliers for a change
- wi-fi and parking fares - need I say more?

Room Tip: the higher up the better
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrifidArabella, Guest Relations Manager at Grifid Hotel Arabella, responded to this review, January 23, 2014
Dear Guests,
We would like to thank you for choosing Arabella hotel for your stay, for being our guests and for taking the time to post this useful, yet rather disappointing review.We truly sorry to hear that your demands towards the food were not met in full. Perhaps we are not what you expected and that's perfectly OK, as we have never claimed 5 stars category.There is no universal formula for everyone but we are sure that we have found the right blend and this is by far concurred by hundreds of reviewing visitors.
Regards
Grifid Arabella Team
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Additional Information about Grifid Hotel Arabella

Address: Arabella, Golden Sands 9007, Bulgaria
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Golden Sands
#2 Romantic Hotel in Golden Sands
#5 On the Beach Hotel in Golden Sands
#6 Luxury Hotel in Golden Sands
#6 Spa Hotel in Golden Sands
#8 Family Hotel in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grifid Hotel Arabella 4*
Number of rooms: 292
Official Description (provided by the hotel):
Grifid Hotel Arabella is conveniently situated in the heart of Golden Sands resort, only a few steps away from the half mile-long sandy beach. All 292 rooms and apartments at the hotel are modern and tastefully furnished: bathroom with bathtub, hairdryer, carpet floors, sofa, direct dial telephone, central air-conditioning, satellite TV, complimentary mini bar service (mineral water, soft drinks and beer, refilled daily), safety deposit box (at a charge), pillow menu, balcony/terrace. You can benefit from the extensive Ultra All Inclusive Grifid Hotels offer with a wide choice of buffet and a-la-carte dining options. No matter if you choose our main restaurant with a range of international and traditional cuisine or you undertake a gourmet journey in the welcoming atmosphere of the three a-la-carte restaurants: Bulgarian, Italian and Asian, your palate won't be disappointed. You can also unwind at the Grifid Arabella spa center. Our wellness specialists will take care of you in the elegant zone dedicated for massage, Hammam, sauna, beauty parlour and hairdresser's studio. Two outdoor swimming pools, one of them with a whirlpool, as well as a heated indoor pool are at your disposal daily. ... more   less 
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Also Known As:
Grifid Hotel Golden Sands
Grifid Resort All Inclusive Arabella
Grifid Hotel Arabella Golden Sands, Bulgaria - Varna Province

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