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“Excellent Hotel in Bulgaria!” 5 of 5 stars
Review of Melia Grand Hermitage

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Melia Grand Hermitage
5.0 of 5 Hotel   |   1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria   |  
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Ranked #4 of 105 Hotels in Golden Sands
Sofia, Bulgaria
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Excellent Hotel in Bulgaria!”
5 of 5 stars Reviewed April 22, 2012 via mobile

I have been a guest of Melia Grand Hermitage last year in June participating in a conference held in the hotel. The organisation was perfect, the rooms are specious with all modern amenities and the the staff was really great and helpful all the time! It's really the best hotel at the Black Sea and the best service as well! I strongly recommend it either for a nice seaside holiday and for conference and business activities as well! Keep the same professionalism and high quality & standards in the hotel!

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, November 14, 2012
Dear Maria I,

On the behalf of the whole Melia Grand Hermitage team I would like to thank you for the wonderful words about our hotel facilities and services. We highly appreciate the score you have given to us in this review and your recommendations. It will give us great motivation to keep up with the good work.

We are looking forward to welcome you again for another business trip or relaxing holiday.

Sincerely yours,

Anna Gancheva
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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  • English first
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English first
Antwerp, Belgium
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 25, 2012

I went to Melia twice in the same year, but this time in high-season. The hotel was more busy than in june, and it was packed with families. Some things had changed from my last visit:
- Half board eats with full board, no longer seperate. The Level has taken the half board room. Im not sure what they were doing with the old Level room.
- Places like Bizarro were really nice and personal if you come there frequently. On top of that, they recognized me from last time. Good memory, especially with all the drinks flowing there.

What I liked
- Got a nice and quiet room like I ordered, and I liked it.
- Room interior is very nice, the beds sleep well enough and everything works and is in a good state.
- Friendliness of the staff, especially the vice-manager and quality services, but also the front desk seemed to always have a spare smile for me, and did their best to help me out.
- Internet working at all times.
- Location: as mentioned in my previous review the location is great, quiet and still in the middle of everything.
- ATM machines in the hotel, super!
- Bulgaria: the country is beautiful, the fruits are fantastic (go taste the honeydew melon), the fish is fantastic (go eat at Kaliakra), both the tourist as the local beaches are great. I recommend making a few local friends, they'll be fantastic too.
- The food: while not perfect (i liked it better in june), it had all I needed. But then again I'm not so much of an 'all you can eat' person, and in the eve I often went out to eat anyhow. I didnt have complaints about it in any case.

What i liked less
- The hotel caters a lot to couples with kids (the kids come for free). Because of this, it's hard to find people to connect to at the hotel, and the jacuzzi area is used by infants to play and learn how to swim as opposed to using the dedicated kid's bath for it, so I would not count on your jacuzzi time to be relaxing. In the eve there's a guard, so as soon as evening entertainment hits you're no longer allowed to use it. Basically the pool area is not my main draw, I went to places like Rappongi.
- General lack of consideration for other guests by some guests. Eg: saw one guest taking all the cups the staff puts down as a courtesy so people can take their drink outside or to their room, guests pressing the Elevator 'close' button as soon as they get in the elevator when theres 4 people waiting to get in too.
- Closing times of the bar, but then again you just walk for 5minutes and get to somewhere where they do serve.
- Beach security seems more like criminals than genuine, at night when people go out. Police might to want to look into them.

Room Tip: The top floors do not have an elevator and are less suited to children.
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  • Stayed August 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, November 14, 2012
Dear NiceGuyFromBelgium,

Thank you so much for being our repetitive guest. We appreciate the time you have spent to write this extensive and detailed review about your experience here with us. We believe that it will help many people choosing to spend their summer holidays with us.

We hope to see you again soon in season 2013.

Many greetings from the whole team,

Anna Gancheva
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 8, 2011

It's a huge hotel with dining for a hundred, but it is superbly managed and the service staff - even when hassled - were excellent. Attentive with everybody. The hotel was designed as a Kempinski and it benefits from that. Great for the children with toddler and full swimming pools fully guarded. Just watch out for the parking attendants - very unfriendly and sullen, and power of entry/exit has gone to their heads. They missed the excellent training given to all other staff.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 2, 2011

I've just got back with my girlfriend after a fantastic week at this resort.

After reading the reviews on here the hotel food seems to be a big issue, and seeing that the food in Bulgaria generally is cheap and very good, we opted for bed and breakfast only. It was a great decision, as the local food is very varied and excellent. Even if you want to just stick to pizza you'll get by fine - but I'd recommend trying some breaded shark and the various kinds of House Special Pork.

So breakfast at the Melia? It's a buffet with the standard bacon/sausage type fodder, ham, salad and cheese continental choice, plenty of fruit and yoghurt, and a massive selection of breads and pastry. The hot food isn't scorching hot - but let's face it, it never is when you leave the UK - but it is warm, so get over it and eat it or choose something else. I've seen people say the scrambled egg is powdered, and can only assume those people have never seen a big plate of real scrambled egg? If that's not enough, there is an Egg Chef frying eggs or the omelette of your choice under your watchful gaze.

The yoghurt is awesome, and although they look like manky-brains-in-a-glass they live up to their claims of being the best you'll taste. You'll find plain, strawberry, and the best is one that tastes like honey (but I'm not entirely sure what it is).

They also change the selection slightly daily. And there are of course chips for you lovely 'Brits Abroad' who thankfully seem extremely rare at the Melia.

The rooms are large and clean. The beds are very firm, but also massive and very comfortable, and we had flawless sleep each night - helped by blackout curtains and how most of the night action at Golden Sands happens away from the hotels.

The bathroom followed the same trend - very large and clean, with twin wash basins and a huge shower big enough for two with a wall and overhead rain shower.

The safe is free to use and also big. You could happily fit two bottles of Rakia inside, along with your prize shoes, 200 cigs, a small stereo, and a couple of stray cats.

We had the rear view rather than those overlooking the sea, and although this view is mainly car park, it's easy to forget as most of the view is also of the lush green forests and rolling hills. No complaints here, but I can only imagine the mind-blowing sea view. The hotel is a bit too easy to get lost in at first, so I'd recommend sticking to the same entrance and lifts each time you leave and return, until you get used to things.

I can understand people saying it's not quite a five star hotel, but the only criticism I have in this area is that the walls are still a bit on the thin side for these claims. You can hear your neighbours door closing, and maybe just about hear a shower running, so you can just as easily sleep through any noise they make unless they're really trying!

The staff, surprisingly for people in Bulgaria, mainly speak Bulgarian. Treat them like fellow humans and they're all very friendly and might even smile at you sometimes.

I would thoroughly recommend having enough respect to learn 'please' ('MOH-lya') and 'thank you' ('blag-oh-DAH-rya'), as you'll find that even saying these two tiny words will lift their attitudes towards you a thousand times. You won't need to learn much Bulgarian as most speak good English, but the more you learn the better your time there will be! Trust me - it's rewarding!

Also be aware that Golden Sands is a tourist trap. Although you may read that the average beer price in Bulgaria is around 0.70 lev, expect to be paying 4 lev here at most places (around £2, so still pretty good). Walking away from the seafront doesn't get you cheaper prices, so you'll have to get used to it. Beer from one of the many supermarkets here is around 2 lev for Kamenitza or Zogorka.

Buses are a bit far out, and you'll be harassed by desperate and rude taxi drivers long before you reach a main bus stop, but it is worth getting to nearby Varna city for a day, but don't make my mistake and think Golden Sands is close to Sunny Beach and Nessebar - they are a two or more hour drive away! Also bear this in mind for your flights: fly in to Varna and be at Golden Sands in under 30 mins, or spend a 3 hour slog if you land at Burgas. Travel agents don't make this clear. You should also bear in mind that the Summer season ends in September, and in the last week you will find lots of places closing and packing everything away for the Winter.

Overall a top holiday. If you want more action then go to Sunny Beach, but we loved Golden Sands and will happily go back there again!

Room Tip: I suspect they're all good rooms, but grab the sea view if you can.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 30, 2011

We arrived at the hotel in the early hours of the morning and it did look every inch a 5* hotel. Check in was very quick as we were the only ones that came in at this time. We had booked a sea view room which was very spacious with a king size bed which was comfortable and clean. The towels and sheets were changed every day and the maid service for the cleaning of the room was very good. It was just a pity that there was no facility in your room to make an early morning cup of coffee or tea, you had to wait for breakfast in the restaurant.

We were all-inclusive but found this to be a big disappointment. Part of the restaurant had barriers around it for a conference that was taking place and this was for their use, the rest of the restaurant was for all-inclusive guests. We found that our part of the restaurant, the tables were not cleared so we had to clear them ourselves before we could eat. The food was pretty much the same all week with lunch and dinner practically the same. Some of the food left over from lunch or dinner was served again . After the second day we decided we would pay the extra for the Al-a-Carte restaurant to be told we could not eat there that night or the following day because it was booked out to the conference. We complained at reception and a member of the management team came to see us and agreed with us about our complaints regarding the food, state of restaurant and not even being able to go to the Al-a -Carte restaurant. We were upgraded to the Level all-inclusive for that night and breakfast the following morning after that the conference would be finished and things would be better in the hotel.

The Level was more relaxed tables laid and cleared properly but the food was just the same as the other restaurant cold soup ,salads bland food very little taste.

There was suppose to be entertainment at the hotel in the evenings this was in fact 2 nights while we were there. Everything in this hotel closed at 10.30 pm not really all-inclusive to our minds.

The staff were all very nice happy smiling very polite and the hotel itself is very impressive. If we were to return to this hotel we would do so because of the excellent staff , the clean hotel but we would only go room only or bed and breakfast.

Room Tip: Choose a sea view room so you won't be overlooking the building site and it is beautiful to loo...
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  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyon, France
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 28, 2011

Oh dear! Basically, tomatoes and mozarella is ok. lettuce: covered in insect / larva "bite marks". french fries: cold and dripping with oil. truly disgusting and scary... particularly as here for a food safety conference.... honestly, avoid any kind of deal including food. We tried a couple places down by the beach - even worse.... fries still cold and greasy but supplemented with dead flies.... If you are keen to go as it is cheap, bring supplies. 95% of staff miserable and grumpy. dont even try tipping, doesnt change their attitude. less than 2 days to go and am out of here.....

Room Tip: choose a room somewhere else
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  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2011

Nice, nice and verry nice. A real 5 * hotel. I was in july 2011 and stayed 1 week. Everything was ok ! I recomended for all people with families and singles.

Room Tip: ALL, seea viewe
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melia Grand Hermitage

Address: 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
Phone Number:
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Golden Sands
#4 Romantic Hotel in Golden Sands
#4 Spa Hotel in Golden Sands
#5 Family Hotel in Golden Sands
#9 Best Value Hotel in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:5 star — Melia Grand Hermitage 5*
Number of rooms: 727
Official Description (provided by the hotel):
Located on a quiet hill and surrounded by a green park, this exquisite luxury hotel offers the serenity you are longing for. The 5-star resort welcomes you with stylish atmosphere, quality service and refined cuisine. Lounge on the sunniest balconies, relax in the SPA centre or have fun on the beach with the water sports available.If you desire for a unique atmosphere, longing to reach the perfect peace of mind with exotic SPA treatments or yearn for the serenity of sun and sea…Welcome to the Melia Grand Hermitage! ... more   less 
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Also Known As:
Melia Grand Hermitage Hotel Golden Sands
Melia Golden Sands
Melia Hotel Grand Hermitage
Melia Grand Hermitage Golden Sands, Bulgaria - Varna Province

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