This hotel has excellent facilities but its service are really poor and you do not really feel convenience and there is no really entrainment except the Casino which is not my "favorite" hobby that's if go by yourself you shortly will be boring there. The hotel lack a space which people can friendly with and to get contact with. I mean that the atmosphere in this hotel is dark and there is always guards that watching who get inside the hotel.
First,when I went out from the bus with a group to Check-In I went to the reception and there I received an unpleasant welcome. Most of the people from the group disappeared except few that were waiting nearby the reception. I was helpless without knowing what to do and I was waiting long minutes, hungry and tired (because Bulgarian Air flight was delayed) until someone from the group that told me that they booked separately from the group and the other from the group went to the second floor. In the second floor was sitting one from the reception who didn't really care that I'm very hungry and the dinner time almost finished. He asked to fill a paper with my details and after he released me to eat dinner I found that I left there some of my documents because I was already dizzy.
During the meal time I found not once that the waiters there do not care if you need something such as coffee or something else to drink and I needed to stand up from my chair and ask them to serve me and to suggest me a drink, napkins or salt and pepper...
And when they were doing so they didn't do that with politeness and smile.
Be aware that if you want to invite a guest to the hotel you will be charged 30 leva. It is the other way of the hotel to pump from you money except the Casino.
Concerning the check out, I was 5 minutes late for the transportation to the airport which I already pay for. I was late because I was vomit in in the WC in my room after I drunk the night before. Although it might be the responsibility of the head of my group to look for me it is also I think the duty of the reception to call to my room to find out if I'm there. The bus left and I needed to pay additional 45 leva for a taxi and this was after bargaining with the driver. I think the hotel care for the Varna's taxi drivers livelihood more it cares for its guest.
In summary, the hotel has good facilities but you will need to find some of them by yourself. It is better you will ask the reception first what the hotel can afford you except the casino.
The hotel is very reachable to the main outdoors activities ,the beach, to supermarkets which are really cheap and I recommend on them warmly.
If you have no better choice you can book this hotel otherwise you can skip it to another one.
- Also Known As:
- Grand Hotel And Casino International
- International Hotel Golden Sands
- INTERNATIONAL Hotel Casino & Tower Suites Golden Sands, Bulgaria - Varna Province
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