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“terrible hotel” 1 of 5 stars
Review of Hotel Dana Palace

Hotel Dana Palace
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Hotel Dana Palace
3.0 of 5 Hotel   |   Golden Sands, Golden Sands 9007, Bulgaria   |  
Hotel amenities
Ranked #102 of 103 Hotels in Golden Sands
Riga, Latvia
1 review
1 helpful vote 1 helpful vote
“terrible hotel”
1 of 5 stars Reviewed March 23, 2010

Did not lika that hotel! I hated it. So noisily!!! There were living teenagers all the time - they were sooo noisy, drinking, singing, dancing and so on. And salaried personnel - did nothing about it. There was road near hotel - also was noise. Food was awful as well, the same food was all the time, and unsavoury! Salaried personnel - lazy, disobliging. Will not back again ever!

  • Stayed July 2009
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

Traveler rating
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    5
    4
    15
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Polish first
  • Russian first
  • Any
English first
Wolverhampton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 24, 2009

I have stayed in Dana Palace for two weeks in 2003, 2005 and 2006 and twice in 2004.
What do'es that say about the hotel? Fantastic.
I cant rate it after 2006 as have been to Bulgaria since but not stayed there, as went with a group of people for a mates birthday and got a cheaper hotel as only there for a week.
The staff at the time were brilliant, from the cleaners right up to the management.
The receptionists were wonderful, cleaners as friendly as they could be as don't know much English, room cleaned daily, fresh towels every other day, beds made daily and changed every 2nd/3rd day. Receptionistseven helped us write a letter in Bulgarian to the cleaners to thank them so much for what they had done for us.
Pool was spotless and nice and cold after being in the boiling hot sun.
What really made the holiday was the bar staff... Oggi, Dani, Crassy. I know none of them are there anymore but were there 3 years running.
To be honest I think the hotel has been taken over by new management as did notice a few little differences the last time I was there and you only get the green pool near the end of September when the resort starts to close for the winter.
I hope this review helps as I have always had a brilliant time here, with mates, girlfriend, who now is my fiancee, where else to get engaged but in Bulgaria?

  • Stayed July 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrexham
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 10, 2008

Believe all that you read about this hotel. It's food at breakfast is awful, the staff at reception just cannot be bothered and the pool was like something out of a horror film. Green slime growing around, paving slabs broken and just left. We were there a week and didn't see any one bother to tidy up around the pool area at all. People did sit out on the sun loungers because it was still quite hot but no-one dared enter the pool. The sliding doors as you enter the hotel didn't work so you had to manually open them each time. The bar in the lobby had no beer two nights running and it was only after I made the 'manager' sit down one morning and read the reviews on Trip Advisor that he said he would try and do something. I totally blame Thomas Cook who we booked with for not checking the standards at this hotel and I have duly written to complain to them. If they continue to send guests out to this hotel with the state it is in then of course they are not going to spend any money maintaining or improving it. This is the sort of hotel that if you had booked it direct over the Internet you would only have yourself to blame but when you have booked through a Agent who repeatedly told me not to take any notice of the reviews I had read on the Internet because they would not use this hotel if it was below standard. I am waiting their reply which I understand takes up to a month. Go to Bulgaria, even go to Golden Sands, there are some nice places there but just do not go to Dana Palace.

  • Liked — Leaving it on the last day
  • Disliked — The green slime in and around the pool
  • Stayed September 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2008

After reading all of the reviews on this hotel i was a little sceptical of spending two weeks there. We arrived early on the Monday morning and were greeted by two recieption staff, both of which were very friendly and helpfull and easily checked us in for our stay. Hotel was very clean and well kept. Our room was on the fourth floor, this was easily reached by the lifts. Lovely room, double bed was made of two single beds pushed together which was perfect for us. Beds were clean and tidy, room was clean and the bathroom was spotless. Again on reading some reviews i was a little worried but it was fine.

We had the option of Breakfast each morning, the spread was mainly catering for the continental although we did take advantage of the pastries and the coffee. Very rarely ate breakfast in the hotel, not due to lack of choice but due to us not choosing to.

Pool area was well kept, pool was freezing which offered a relief to the very hot weather. Numerous lougngers and unmrellas which were readily available.

Hotel was well situated, possbily not for those that dont like to tackle a few steps on the way down to the sea, quite steep on the way back up to but apart from that it was centrally located.

Overall we had a very good saty and i would defiantly reccomend this hotel. We would go again.

  • Liked — Location and Friendliness of Staff
  • Disliked — Breakfast !
  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellfast
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 19, 2008

we went to hotel riva park for our holiday we had checked up on it and it seemed ok but when we got there it was so bad we had to change hotels we consulted out hotel rep and she moved us within the day !!! we came to danna palace and we were amazed of how better quallity it was than riva (them both being 3 star) we were up on the 5th storey which was great the views were amazing. the staff were verry friendly and the maid let me in when i realized my brother had the key. some days you would come in and there would be swans made out off towels. the grub was not that good but it was the standered \as we stayed in 3 hotels though out our trip. the hotel does not deserve the horrible reviews written here i would class this as a 4 star only being let down by the grub and the walk to the beach.

  • Liked — staff
  • Disliked — location
  • Stayed July 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caernarfon
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed June 20, 2008

I was truly dreading my stay after reading the other reviews. However it wasn't that bad. Ok, it wasn't great but it was clean and the staff were helpful. On the first night however the receptionist forgot to mention that you need the key to slot into a thing in the wall for light! We arrived around 3am so thought we'd survive without light until the next day. But it was easily sorted.

The pool was clean but as the week progressed it had turned green. They cleaned it by adding cleaning stuff to it rather than emptying or filtering it. Whilst adding water to the pool, every room in the hotel had to survive without the use of the sink and shower which was a pain as no one had told us.

The breakfast was awful but we hadnt planned on dining there for more than the first morning anyway. It consisted of smoked cheese, meat, pasta, salad (very eastern european). The cereal was some chocolate thing and the coffee machine was on the blink. So we had food in bars for the rest of the stay. There was so much choice anyway!
The worst thing in Golden Sands is the people that constantly hassle you to eat at their place!! And they remember you as well.

The Hotel room was clean, sheets and towels changed daily and it was a good size. The shower was powerful and warm and the balcony was a good size. The bar was nice too but entertainment was needed. It gets quite boring at night unless you want to go clubbing. However, for the price I paid i can't argue too much.

I had a good relaxing holiday. I'd recommend the jeep safari. Its a fantastic day out and you get to see the 'real' Bulgaria away from the commercialism. We went on a forrest fiesta as well, a night of entertainment and food with an open bar!!!

The resort wasnt that cheap to be honest- ecpect to pay between £2-£2.50 for a pint. However, catch a 20 min bus to Varna (avoid taxi drivers they hassle you all the time) and prices are half of that on the resort. We had 2 starters, 2 meals and a beer/wine for the equivelant of around £12. That was at the Happy bar and grill. Non-smokers beware. EVERYONE smokes in Bulgaria including in restaurants so try to sit outside.

  • Liked — It was cheap
  • Disliked — The breakfast
  • Stayed June 2008, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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newcastle upon tyne
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2008

went to bulgaria august 2006, and i have to say i have just read some of these reviews some people have said, i have to disagree. i thought that it was a lovely place, the people were very friendly me and my boyfriend made some very nice friends and joe and angel were very nice to, they have a laugh and were drinking with us. i didnt try the food at the hotel so i cant comment on that but it was cheap enough to go out to eat. me and my boyfriend are looking to go back there hopefully some time this year with our little boy. overall i really enjoyed it.

  • Liked — the locals and other touriste really freindly
  • Disliked — nothing
  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Dana Palace

Address: Golden Sands, Golden Sands 9007, Bulgaria
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #102 of 103 Hotels in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Dana Palace 3*
Number of rooms: 161
Reservation Options:
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Also Known As:
Dana Palace Hotel
Dana Palace Golden Sands
Hotel Dana Palace Golden Sands, Bulgaria - Varna Province

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