This year I spent my holiday at Riu Dolce Vita beetween 25th of August - 1st of September .
I am a constant customer of Riu Hotels , but this year , I had my first negative experience with this brand.It is the second consecutive year when I spent the holiday at the Riu Dolce Vita and I was surprised by the negative evolution of the services at this hotel.
I do not want to bore you too much with the description of conditions, I am going only to point out the issues that have been modified since last year.
- Cleaning in the room-disaster ... it is unacceptable that at a 4 star hotel , during a holiday of 7 nights , do not clean more than once , after 4-days staying and at our specific request submited at the reception.
Although I was careful to leave everyday on the door the green card "please make up my room", I was ignored with nonchalance, moreover, on the fifth day , the card was taken from the door and it has not appeared at all.
The cherry on the cake was put on the last day ... We have choosen to empty our room early in the morning around 9 o'clock, leaving only a bag of food for the road: sweets for child, sticks, chips, soda, juice, fruits ... all bought by us from the hotel supermarket (not taken from the restaurant as I have seen that others have done ), all packaged and unopened, stored in a bag in the fridge.At 11.50, I walked upstairs to take this last bag, but the card was already blocked (although check-out is at 12). Finally, we have unlocked the card at the reception and we could enter the room but surprise ... the bag was no longer in the fridge. The room-maid ignored the red card "Do not disturb" that we had left on the door, entered the room, took the bag and left ... no way to clean !
It has followed my official complaint at the reception, investigation, embarrassing situations with respective room maid showing us the garbage in order to identify the missing products and a huge disgust.
I noticed the same indolence at the employees from the pool aria ... I once asked for help to close an umbrella and they passed me from one to another, motivating that it's not their job to do that I I sould go to the lifeguard to ask him to help me! ! They were busy with a facial massage performed by a girl from the Spa Center.
At the same chapter "disappointing staff" , I mention Alex, head of entertainment team ... I know him for 2 years from Sunny Beach and I had a good impression so far. This year I found a changed Alex, self-satisfied and arrogant , without a trace of interest for the entertainment of the tourists but only for his benefit , as a result, the entertainment was very poor, artistic programs without salt and pepper ... without a bit of liveliness. Moreover, I was surprised that he has actually allowed hiself to yell at each tourist who does not listen to his instructions ... ugly.
In order not to be unfair with all the team, I want to mention Itzo, another member of entertainment team who I know for 3 years and who was very friendly and kind and who has done a very good work and had a proper attitude towards the tourists.
I do not want to mean that all staff have behavior problems ... those mentioned by me are negative exceptions, otherwise, staff was ok and I have to praise up the bartenders who have hardly worked all day long and still could find resources to dance beside the tourists at the closing time. A big BRAVO for them !
-Another chapter that has fallen this year is gastronomy. Food of poor quality, many frozen products , cheese made by vegetal fat, fish - pangasus (salmon and mackerel only once at the dinner), vegetables recycled from a meal to another, such as corn and tomatoes smelled and tasted horrible sour at dinner , sweets and ice cream- awful, etc.. It is the only holiday when I managed to lose 1.5 Kgs!
- Parking: RIU Dolce Vita is the only one RIU Hotel from Bulgaria which has paid parking ( all Bulgarian Riu Hotels have free parking )... 10 Lv/ day for an unguarded parking seems to be a bit expensive!
However, there were pluses too...the hotel courtyard setting with those fountains and lights, benches and trees on the central alley , gave a particular beauty to the outdoor area of the hotel.
In conclusion ... I will avoid to recommend this hotel to other people from now on.
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- Also Known As:
- Hotel Riu Dolce Vita Golden Sands, Bulgaria - Varna Province