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“staff need to learn some manners” 1 of 5 stars
Review of Victoria Palace Hotel & Spa

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Victoria Palace Hotel & Spa
5.0 of 5 Hotel   |   Sunny Beach 8240, Bulgaria   |  
Hotel amenities
Ranked #162 of 205 Hotels in Sunny Beach
england
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“staff need to learn some manners”
1 of 5 stars Reviewed September 28, 2006

we arrived on the 11th sep it was a lovely hotel food was not to bad plenty of choice but not hot breakfast was a joke no cuttelry it was mad,we thought the staff were horrible not helpfull at all they jus dismissed you at all times they never smile.you could not get round the pool the 2 weeks we stayed their so we used the other hotels it was a joke

  • Liked — hotel rooms were nice
  • Disliked — nothink it was great
  • Tips/Secrets — be warned about the staff
  • Stayed September 2006, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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843 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Sunny Beach, Bulgaria
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 26, 2006

We have just returned from Victoria Palace, Sunny Beach. We have always believed in being honest when asked about our holiday so therefore this is the truth. The Victoria Palace is supposed to be a 4/5 * hotel. The hotel itself is beautiful (it certainly has the wow factor) but the restaurant we wouldn't give half a star to. The staff were ignorant. All the restaurant staff were teenagers who just were not interested. All in uniform but all wearing trainers. The food cold. We could never find cutlery. In the end we went and bought our own cutlery and salt and pepper as we were totally fed up of not being able to find anyone when we went down to eat. The tables were never reset. Crockery was badly chipped. Only approx 120 tables for 500 bedrooms. Total lack of sunbeds, the ones that were there were almost on top of each other. The maids however were brilliant, extremely helpful and friendly (pity they didn't work in the restaurant). Sunny Beach itself is awful. A promenade about 8kms long with wooden huts along either side selling the same things, fast food, clothes and knick-knacks. In amongst these were bars, many with happy hours. However, the happy hours only included cocktails. The hotel bar did when we arrived have a happy hour for all drinks but at the end of the first week they stopped it saying that it was now the end of the season, yet the hotel was still full of guests! The one thing you can say about Bulgaria is that it is cheap. The drinks, alcoholic and soft were cheap. Eating out was also fairly cheap but again the food was never hot (apparently the custom of Bulgarian people is to eat food luke warm). Only a few hours of sunshine a day as there was always alot of cloud. It rained non stop for two days and then the following day was grey and overcast. Got a better tan sitting in the garden at home this year. Altogether the worst holiday that we have ever had. We couldn't wait to get back to England (never felt like this before). There is one certainty in life and that is that we will never visit Bulgaria again.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chesterfield
Top Contributor
74 reviews 74 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
122 helpful votes 122 helpful votes
2 of 5 stars Reviewed September 26, 2006

On arrival at the Victoria Palace it certainly has the wow factor with everyone on the coach amazed by the entrance to the hotel. You are greeted by very smartly dressed bell boys who will take your luggage up to your room, be sure to tip it is expected. Reception on checking in was not the quickest, long queues with only one receptionist.

On entrance to the room again very impressive, lots of space to move around in and good seating area. I got a sea view and a view of the pool of the hotel next door.

Read lots of reviews about the VP before we travelled and to be honest were dreading the restaurant, we were not dissapointed.

The whole management /organisation of the restaraunt is a shambles. We had a game each night of hunt the spoon, i kid you not. It seemed that there were just nowhere near enough spoons, everyone was walking around with bowls of soup trying to find spoons, chaos. No saucers either.

The food itself was no more than ok, 3*. Breakfast was a choice of one or two cereals, the same all week. Full english was on offer buffet style, never hot enough for me but if you were lucky enough to hit at the right time a fresh tray was brought out then it was ok.

Dinner was again ok, soups, salads etc, 3 or 4 choices for main course. The sweets were very poor, the same all week, cake, cake and more cake.

We booked one night in the A La Carte restaurant it is free so try it if you prefer waiter service, food still not very hot but found that to be case in most places in Sunny Beach.

Pool area was a joke nowhere near enough beds for the size of the hotel, try the Majestic next door loads of free beds and comfy to.

Not too impressed with the resort either lots of shed type shops selling fake gear, seen one shop seen them all. Lots of beggars on the front little children wanting change all the time. Animals used for entertainment, snakes, reptiles, horses and a bear were used to try and obtain money from the tourists.

To recap very impressive first impressions but i am afraid the hotel is let down badly by the restaurant and the lack of sunbeds. A lot of the staff seemed quite unhappy and were not very approachable. We certainly would not go back.

  • Liked — entrance and rooms
  • Disliked — restaurant and pool area
  • Tips/Secrets — use majestic for beds, go bed and breakfast
  • Stayed September 2006, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 22, 2006

went to this hotel along with my wife and two friends. really enjoyed our stay, even though we were concerned about what other people had been saying about the resort and hotel. this is an honest opinion and i have been in many hotels throughout the world, some really bad and some totally awesome. the hotel it self is fine- food not to great for my fussy wife,but was ok for me and our friends. there was always something to eat but was not of the standard you would expect back home. the staff in my eyes were ok, they are litterally run of their feet, and many of them work a 18hr shift because they get paid so badly. we had a fantastic maid who worked along with her daughter on the first floor. their names were mary and annie- if you happen to be there and you get the first floor you will be delighted by these two lovely ladies. they made our stay brilliant. they seemed to know when we got up and left our room, even for 1 hr, and when we returned the room was perfect. they even took the liberty to wash our clothes when we atempted to do them ourselves. they informed us of the best places for us westerners to eat, and were spot on. they even ensured that we always had a sunbed, how they done it i will never know. we did tip on our first day there to the maid and it was £10. may not sound much but she did appreciate it. when we left we gave her £30 and we thought she was going to collapse.

the only thing that i must stress is that i did see some people late at night carrying guns, and got talking to some guests who were stopped coming back from clubs in the early hours and money was demanded from them for no apparent reason. the people there think that we all come from this part of the world and that our wealth is massive, little do they know. the taxi drivers will tell you anything- so beware- they even tried to tell us that the free bus was not free, when we were boarding the bus to the water park, and he still kept arguing with the driver ! crazy.

the shopping is quite good and cheap. every one seems to be selling the same stuff though. they do not hassle you as much as they do in spain etc to drink/eat in their pubs which i quite liked as i hate that constant hassle of saying no thanks every ten yards. if you do decide to eat out always tell them that you want your food cooked really well and i would steer clear of the chicken. the way that they cook their food is never really warm- so you have been warned. there is not that much to do whilst there, there was a boat trip but we could never get on it as it was always booked up. plenty to do along the beach by the way of water sports, if that is what you are into.

all in all i really enjoyed the resort and the hotel. i would recommend it to anyone........ enjoy yourself.

  • Stayed September 2006, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 18, 2006

my girlfriend and I spent a week here last week and were 'underwhelmed' with the 'all fur coat and no knickers' Victoria Palace to say the least.

Bulgaria is a poor country - I think the average wage is still under £150 a month - so we were not expecting Cannes. However, the hotel was poor in a number of respects. I've travelled widely on business and as a tourist so I know what a hotel of 3 to 5 * rating should offer in other places e.g. Italy, US, India. Basically the building is ok if a bit vulgar - its yellow like a big banana and has a huge 'VP' crest on the top like a bingo hall or something. We arrived painlessly/safely on a Tupolev TU154 from Edinburgh which incidentally looked like it had been refurbished with a tin of dulux and a roller - but no real complaints with the flight and apparently the safety record of these things is fine if you take out the accidents that related to human error.

On arrival at the hotel reception we were informed that the hotel was full and sent across to some pretty ropey low rent apartments across the road for the first night. We protested a few times but faced a continual 'I'm just the receptionist' and 'the manager is not here'. However, the following day they did move us across to the hotel and the room was ok - leopard print everywhere and some truly awful 'art' - but if you could live with that it was a good 3* level - no bath or balcony in our room though but a nice view albeit mainly of the massive majestik hotel next door. Our biggest beef with the hotel was the food setup - just a disaster from breakfast to dinner - it was nigh on impossible to get into the so called a la carte resturant even though it always looked half empty so we were forced to brave the strangely named 'Hollywood' buffet restaurant. In the bumph in your room it talks about 'candle lit', 'romantic' dinner!! my ar*e! imagine about 200 chav'y Brits Abroad in cheap sportswear and about another 200 Germans and Russians fighting over cutlery and aimlessly wandering about looking for something edible. In the end we only put up with it ba couple of times. The biggest problem was the lack of organisation and management of the restaurant as some of the food was just about edible - the dining is the aspect of the hotel that is so far from a proper 4* hotel that it is laughable - I've honestly never been anywhere worse including in India - Cuba 10 years ago came close though.

Some of the other new hotels at this end of the beach looked a bit better e.g. 'Helena' but who knows .... I'd go self catering

Wierd hotel though - very flash lobby with an eclectic mix of Chinese Urns and African statuettes and of course the ubiquitous leopard skin! Also a Maserati, Hummer and Maybach - all in Black (c£500k worth of cars) parked outside during our stay and guarded by some short stocky skinhead types - definitely not belonging to the fake Diesel tracksuit wearing guests, so I suppose the mafia connection may be true

The Hotel is handy for the beach - but the beach is not that great. In fact Sunny Beach has little to offer even if you do scratch the surface. What you can do is -buy cheap fake designer sportswear, drink cheap beer, eat cheap food, lie on a dirty beach (even saw a soiled sanitory towel on the path) and get a tan if it doesn't cloud over. Eating out in the resort is hit or miss - one night we ordered the hog roast from a Barbeque restaurant and the guy gave us stewed chicken leg meat and insisted that its was pork!! Per some of the other posts - Djanny's is ok - reliable grills and salad dishes and good service and reasonably priced. Other than that forget it! If you can handle a 15 minute bus journey, Nessebur really does offer good seafood in beautiful surroundings - and we were pleasantly surprised there.

We actually salvaged our holiday by staying away from the 'palace' and hired a car for 4 days to visit a number of places around the country and it was interesting.
Varna is nice with some great cafes on the main street and a lovely big park on the beach
Burgas also has a nice main street with parisien style cafes and the day we were there a clown for street entertainment

Further afield, there's Sozopol - which really is a lot like Nessebur but further away so probably not worth the drive

Pomorie didn't inspire - pretty nasty communist era resort town feel in most areas

We went inland to Veliko Tarnavo (I think spelt right!) and stayed overnight - this place is a long drive but it (and the large fort Tsaravets) are worth seeing - a sort of Nessebur in the mountains - we drove back over the Shipka pass and visited some caves and a monastery on the way back both nice and chilled out.

I actually got stopped for speeding on the Burgas road - apparently you must slow to 60kmh at junctions even on the main highway! However I managed to get away with a cash 'donation' of 40 leva rather than the official penalty to avoid visiting the police station to have my passport stamped etc. take it easy on the roads anyway the traffic is mixed is speed and roadworthyness - although the car we got was sound (a Corsa with 25k km on clock) and reasonably priced about £30 a day - 'Renaissance Rent a Car'

We also went horse riding (up on the main Varna road adjacent to V Palace - just turn up and talk to her), karting (South about 1km from the Horse Riding) and to the aquapark (ok but frankly not as good as you'll get in the Canaries etc and dear for Bulgaria)

All in all a fun trip, though with hindsight I would have taken 2/3* self catering and had just as good a time. I still feel that Bulgaria has a long way to go - you still have to ask yourself why not pay a few pence extra for a pint and go to a nice bit of Italy or France where the food and the amenities are generally in a different class.

If you've not booked yet - think hard about it
If you've booked - get out of the resort and make the best of it

Hope this is helpful

  • Liked — not much
  • Disliked — most things
  • Tips/Secrets — consider paying more to go to better developed and less tacky resorts in Italy or France/ Spain
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hull
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 14, 2006

Do not be put off by the reviews! I just got back from a glorious week in the victoria palace with my boyfriend and wish we was still there! On arrival uniformed porters collect your cases, and the first impression is wow! The reception, bar, pool and even the corridoors are all five star and everything is luxury! Our room was spacious, clean and yes..all done out in leapard print! The staff are very friendly, if you are friendly to them, and take a lot of hassle from visitors, who speak all different languages, and alot are never happy with anything!
There isnt enough sun loungers for the size of the hotel but to us this wasnt the end of the world! Buy a cheap lilo and lay on that for the rest of the holiday! The beach is literally on your doorstep too.
Sunny beach nightlife is good, varied and very very cheap! £1 for a pint of beer, and about £1.10 for a vodka and coke.
The food is lovely and there is plenty of choice..just dont eat the chicken kebabs from the fast food places! Khans tent is a brilliant excursion, well worth £25! We went water skiing too, mini golf, casino, cinema, cocktail drinking, nightclubbing, shopping..shopping again!, on a horse drawn carriage and ate out in lovely resturants. We also had a great massage in the hotels spa which was £17 for 55 minute full body massage.
The food in the hotel is ok, plenty of it and nice and hot but if you fancy a la carte you can book in the other restaurant in the hotel for free, or its very cheap to eat out.
We had an amazing week, and i think your holiday is more often than not what you make it!

  • Liked — The hotels decor, friendly staff, swim up bar, spa, beachside location
  • Disliked — Nothing we loved it!
  • Tips/Secrets — Smile and people smile back!
  • Stayed September 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanmore
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 13, 2006

Both my friend and I were looking for somewhere different to chill out for a week. We came across Bulgaria and from the reviews and pictures we saw the Victoria Palace which looked like the best place to stay. Anyway we arrive at the hotel and from the entrance it all looks very grand, after the impressive entrance way everything was downhill from there. Immediately it was made clear that the majority of staff had zero to no manners at all and at every turn trying to rip you off on every corner (to sit upstairs you HAD to buy a drink). Anyway we got to our room it was pretty basic for a so called '5 star' hotel but decent enough though I'm not so sure on the lepaord skin theme. If you want a hot shower advise.. don't take one in the evening as clearly they only cater for people wanting to wash in the mornings and early afternoon. As for outside the room.... well this is where the biggest problems start to appear, due to the large nature of the hotel the place is constantly rammed full of people mainly consisting of chavy england shirt wearing Brits who seem to shout a lot. If you want to relax by the pool... FORGET ABOUT IT... first off there are no sunbeds ever and secondly the joint was so swormed by kids it literally forced us to spend our days on the beach or by the Majectic hotels swimming pool (far superior hotel). Infact the only place it was possible to relax in was the bedroom which is really quite sad. The atmosphere in the hotel was like being in a busy shopping centre and it was a relief just to get out the place... which leads me on to the food. School Dinners is the only way to describe it, the quality was so low I felt the Mcdonald's I had before I left was the best meal I had in about a week. Also its so manic trying to find a table to eat at is near impossible and with the staff being extremely useless in trying to help you I just gave up on a few occasions. I was so dead unimpressed with this place and (sunny beach in general) and though the Bulgarians aren't exactly hospitable I blame the Brits for ruining another potentially good place.. no one does common like Britain. THUMBS way down for the Victoria Palace and Sunny Beach.

Andrew Barbarash

  • Liked — Nothing
  • Disliked — Everything
  • Tips/Secrets — Don't go there
  • Stayed August 2006, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Palace Hotel & Spa

Address: Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Sunny Beach
#48 Luxury Hotel in Sunny Beach
Price Range (Based on Average Rates): $
Hotel Class:5 star — Victoria Palace Hotel & Spa 5*
Number of rooms: 545
Official Description (provided by the hotel):
Victoria Palace Hotel & Spa has been under renovation after listening to customers reviews. Two of our panorama lifts have been completely changed for season 2014 and number of rooms have been renovated. We are under a new management and efforts have been made to improve the product and the services. We are very excited to welcome our guests for season 2014. ... more   less 
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Also Known As:
Victoria Palace Hotel Sunny Beach
Victoria Palace Hotel And Spa
Victoria Palace Bulgaria
Victoria Palace Sunny Beach
Victoria Palace Hotel Bulgaria
Hotel Victoria Palace Bulgaria
Victoria Palace Hotel & Spa Sunny Beach, Burgas Province, Bulgaria

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