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“pomorie the road to hell” 1 of 5 stars
Review of Pomorie Hotel

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Pomorie Hotel
3.0 of 5 Hotel   |   Sunny Beach 8240, Bulgaria   |  
Hotel amenities
Ranked #175 of 205 Hotels in Sunny Beach
clydebank
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“pomorie the road to hell”
1 of 5 stars Reviewed October 2, 2013

2 weeks all inclusive (joke), food was mostly inedible and poorly presented, crockery, cutlery and linen dirty and not enough cups, expected to put hot drinks in plastic cups as they refused to wash and put out more, 1 coffee machine and 1 toaster for a fully booked hotel is beyond ridiculous. The food served in other parts of the hotel which you paid for was edible, definitely a scam going on as clearly they know the difference. Reception staff rude, obnoxious and basically laughed in your face when you approached them with concerns of your room key being taken whilst sleeping, only interested in getting more money off you to give you another key (unbelievable) Rep not interested at all in any concerns. Muggings robberies and safety deposits boxes emptied on a daily basis. Staff refusing to call police saying if there was no forced entry it wasn't there problem, clearly another scam. Cannot determine who is who as no1 wore uniforms, dodgy characters wandering in and out reception area which was also the 1 and only all inclusive bar, which continuously ran out of alcohol, oh but you could buy it in the other bars situated within the hotel, once again another scam. I would not go back to this hotel for free, hardly slept due to fear. I can honestly say i have never felt so intimidated frightened or helpless in my whole life, and consider myself fair minded and well travelled. This filthy hotel / staff treat people with no respect utter contempt actually like animals. if you are considering going here read the reviews look at the photos that alone should put you off or if you care for your safety peace of mind and well being do not go as they will be stripped from you within 24 hours of arrival. I could go on and on with a list of health and safety issues, no first aiders, hygiene etc most of it has been mentioned in other reviews, please believe them.

Room Tip: pool side quieter
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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708 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Polish first
  • Russian first
  • Any
English first
Norwich, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 1, 2013

Just returned from 2weeks at the Pomorie Hotel Sunny Beach Bulgaria I wouldn't even give this hotel 1 star it is terrible. food just like pigs swill reception staff rude and unhelpful, Balkan Rep didn't want to help. hotel ran out of milk - vodka - and toilet rolls and did not replace them. We had bedroom at front (sea view) but you couldn't see the sea only strip club with explicit photos - resorts disco opened until 6.30 am and large ferris wheel with flashing lights. tried to change room but they wanted 200Levs (£90 approx.) everywhere was old tired and dirty. DO NOT GO TO THIS HOTEL unless you want a holiday from hell.

Room Tip: don't go.
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scarborough
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 30, 2013

omg worst hotel ever food awful had to eat out every night even though we were all inclusive. plastic cups to drink out off advertised 5 bars could only use one which was dirty looked liked not cleaned for ages. staff rude not helpful in any way a smile was hard too. this place need shutting down....!!!!!!!!!!!!

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 28, 2013

This hotel is not all inclusive. Only one bar 20minute queues. Miserable staff linen changed once in our 2 wks stay. Food not bad but no variation. Tablecloths dirty cutlery dirty. Not enough cups rep a waste of space. And drunken british louts. Running amok beirut. Would be quieter and cleaner. Our worst hotel experience in nine visits.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 27, 2013

My partner and I have just got back from this most disgusting hotel. We booked all inclusive which was the biggest laugh ever. The hotel was dirty in every way, the food was not served or even displayed in any sort of nice way. The way the food was cooked was bad, in every way you could imagine. It was cold and the same food every single day. The carpet in the corridor on the 2nd floor was dirty beyond belief. I don't think the cleaners if you can call them that were supervised in any way. Drinks were served in plastic cups, the staff wore clothes that were dirty, and we never sore a staff member at any time in a uniform. To call this hotel a 3 star is beyond belief in every way. I have photos of all food and dining room if you can call that, more like a works canteen, and that is no joke. All in all a terrible waste of money. The entertainment was a joke, it did not exist. We ate out which then becomes a expensive holiday. KEEP AWAY.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, Wales, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 25, 2013

Went all inclusive but what a waste of money the food was really bad and not suitable for children at all the drinks are like water and you can only have wine in the restaurant you are given little plastic cups which are so small it was like I was at a kids party. The staff at reception was rude and the rep was useless there was a lot of rooms being broken into and items stolen from the pool area and safety deposit boxes also young girl was touched in the lift by a member of staff and all the attitude of the staff was put there hand up and say not my problem The only good thing about this hotel was meeting great people from all over the country

Room Tip: pool view area
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 25, 2013 via mobile

We booked this as a family holiday for two weeks at the end of August all inclusive, and needless to say we would never go back, even if we were paid!!!
The hotel staff were rude and obnoxious, the Balkan reps all stick together and don't acknowledge any complaints about the hotel. Our passports were removed from our locked room without our permission and ended up behind reception, but the reps wouldn't acknowledge any of it!
The food wasn't fit for a dog, it was the same rubbish every day, the breakfast was shocking and as for tea and coffee it was like dishwater and not at all drinkable!!
The so called entertainment was none existent, the ping pong table was the only free entertainment for kids and that was broken for half of the time we were there! The pool was unmanned most of the time, and the one time a life guard was around he was pushed in the pool by a child, he then proceeded to threaten to beat his child up (very professional of an adult).
We were situated at the front of the hotel and don't get me wrong the view was fantastic, but that was the only fantastic part about it, we were directly above Garfield bar with these live singer on until 2 every morning, and just when he stopped and we thought we might get sleep, the strip bar, night club and 30ft bungee cord opened up with music blaring out until gone 6 every morning!!
I would recommend this holiday if you don't want to sleep for the duration of your trip, don't want to eat, and want to be bored stiff!!
It was single handedly the worst holiday we have ever been on and we are now arguing with Balkan to get our money back!!!
We read trip advisor before we went, but didn't honestly think anywhere could be as bad as what people were saying...how wrong were we. It was 10x worse!!!!
We paid 2700 for 4 people all inclusive...we were well and truly robbed!!!
Whatever the agents say to you about this place, stay well away and don't. Even contemplate going here!!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pomorie Hotel

Address: Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #175 of 205 Hotels in Sunny Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pomorie Hotel 3*
Number of rooms: 310
Reservation Options:
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Also Known As:
Pomorie Hotel Sunny Beach, Burgas Province, Bulgaria

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