I booked this hotel for the weekend from Booking.com.
The hotel preauthorized my credit card and when I arrived they told me that I have to pay an additional fee of 4.5% for bank charges in order to pay by card. They gave me a form in which I had to fill in my bank details and just write the amount of the fee. Nothing was mentioned about bank charges, 4.5%, etc. And nowhere in my booking was written that I have to pay additional charges.
Finally, I paid by cash, hoping that they will release the pre-authorized amount. The interesting part was the the price at the reception desk was lower the the price in booking.com.
The ladies at reception desk were very polite, but they had no idea what is happening around them. For every question I had, they had to call the accounting department....
I would never choose this hotel again. I do not recommend it to anybody.
No point of ruining your vacation because of the incompetent staff
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- Also Known As:
- Viva Apartments Sunny Beach, Burgas Province, Bulgaria