Stayed here with a friend in September. Read the reviews prior to staying so we were prepared for the worst. The reviews turned out to give a fairly accurate report on the hotel.
Overall the hotel was clean and tidy. Staff were a complete mixed bag, Receptionists very friendly and helpful, restaurant and bar staff miserable, sullen and openly complaining about they hated the hotel and the people staying.
All inclusive bar is tiny, shuts at 11pm, bang on... We were refused service even after queuing for 15 minutes. Went to the shop over the road and bought drinks there to continue the evening!
Room was good size, clean and comfortable. No baths provided, just a shower room, but this was adequate for our needs.
Food was horrendous. As per other reviews, fish fingers served every meal. Usually an unidentifiable meat in a watery sauce, and the rest of the buffet equally unappealing. I ate breakfast once and never again. Only had one decent meal in 7 days, and that was freshly cooked pizza, so not a challenging dish. Food in the bars and restaurants locally provided great value and quality though.
Entertainment - the ' hotel rep' was a great guy, organised water polo first two days we were there, after that when we asked him when was the next game, he decided he couldn't be bothered (his words). More interested in taking groups out at night to the same bars!
Do not spend money on hotel wifi as the signal is atrocious
MAJOR NEGATIVE - staff here steal peoples property. Out of the people we met, one lady had her phone stolen from the table she was sat at, the worse case was one of the guys we met had his phone stolen in the lobby bar. On his late day, Victor, who it was believed stole it, came and offered the phone back for 100 lev!!!! When his offer was refused, he returned the SIM card, but said he was keeping the phone!! This was reported to most hotel staff, however the response was 'he does that, but everyone is scared of him!!!'
OVERALL - If you are looking for a fun holiday, Hotel Diamond is fine, if you are looking for a relaxing break, it is not! Would I return, probably not, but I don't think I would go back to Sunny Beach, and if I did, would probably book a sea front hotel next time.
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- Also Known As:
- Diamond Hotel Sunny Beach, Burgas Province, Bulgaria