Upon arrival at the hotel at 2am after a very long day/flight we was checked into our room which was spacious and clean yet our promised double bed was in fact two single beds (of different heights i might add) pushed together with three of the slimmest pillows you could imagine for the two of us. Then on further inspection of the room it appeared we had no toilet paper at all so i had to go to reception to ask for some which could barely be classed as toilet paper, our minibar was an empty fridge that was barely cold and the shower was clearly only designed for people over 6ft tall and with me being only 5ft 4 this became rather awkward as to move the shower head at all caused you to flood the whole bathroom. Also as we was on the third floor facing the pool all you could hear all night was the thump thump of the bar/cafe beneath us which continued 24/7.
Upon getting up to meet our rep the following morning breakfast was a disaster. Having to queue 20 minutes to use a toaster that only warmed ya bread up and a coffee machine that served luke warm slop. The all inclusive bar didnt open until 11am so if you missed breakfast you couldnt even use the machines to get a cuppa as i was rudely told by a member of staff. The bar had no diet drinks at all and only had one member of staff ever present. As smokers myself and my partner are conscious of non smokers so we would place ourselves at the back of the inclusive area to smoke but on a number of occasions we were told to move so that a gathering of members of staff could sit there (when there was clearly other space for them) also there was hardly any ashtrays so in the end i settled to having to fill a cup up with some water to use that. THe food at lunch and dinner was all the same barely edible stuff. cold chips pasta sausages etc. One occasion we had hot onion rings for dinner and they were then put out cold the next day for lunch which made me question what else were they recycling???
The hotel had no sort of entertainment other than an oap murdering all the classics while you ate you dinner and although there was a spa and gym they were both of rather poor standard.
The pool was FREEZING all the time as the positioning on the hotel meant you only really had sunshine half the day, i also never saw the pool being cleaned.
However location was perfect not too close to the main plaza that it was noisy but close enough that after a few drinks in town you could find ya way back easy enough.
Overall I would return to sunny beach however i would never again stay at the diamond.
- Also Known As:
- Diamond Hotel Sunny Beach, Burgas Province, Bulgaria
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