Just returned from my holiday in Bulgaria and used this hotel to stay for our sea break at Sunny beach. The hotel was advertised as 4stars (even on the sign on the front door and at top of the building, the hotel is trying hard to pretend to be a 5 star establishment). However the experience it offers is more likely as 1 star. Anyway I do not intend to use it ever again. Reasons: hotel floor toilets are left unclean and smell awful - worst then communal toilet. The reception staff started talking in Russian to us even before checking what is our nationality (we are Bulgarians and the hotel is in Bulgaria). Hotel charges 10-15 levs/pre day for the hotel parking, which is cramped and difficult to get your car our as there are others parking behind you. There is also nobody to open the barriers. Food is all inclusive, but the menu is pretty much the same everyday. No presentations of the food for the standard of this hotel, Salads are cut as if you going to feed the pigs. If you are 30min late (from the start of the meal time)-there might not be good food left. Waiters (if they can be called that as they don't serve you anything!, but only clear the tables) stay on the sides and gossips. They are also look less then presentable in dirty shirts and make you feel as if you are on their way ( if you have a pram that you want to leave on the side). Drinks are served in chipped glasses. Tea packets run out 1 hr after the start of the meal time. No trays to bring your food to the table, so you need to go more than 5-10 times if you want your meal complete. Fruit choice consist only of apples (size and quality appropriate only for feeding pigs), rotten or very green peaches and blue plums - which actually were edible. Room service - not much existent. First day of our stay - room was not cleaned, shampoo/shower gel was not re-stocked, beds were not made. Second day - beds were made, but the bed covers were left on the floor, toiletries were not restocked. The only good thing was the size of the rooms- they were really big. Shame that such a good hotel can be left to such a state by the cleaning, maintenance, serving, reception staff. Will never go to this hotel again and DO NOT RECOMMEND IT!
Do not use this hotel
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