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“Not as bad as we thought it would be” 3 of 5 stars
Review of Hotel Panorama

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Hotel Panorama
3.0 of 5 Hotel   |   Albena Resort, Albena 9620, Bulgaria   |  
Hotel amenities
Ranked #32 of 32 hotels in Albena
scotland
1 review
“Not as bad as we thought it would be”
3 of 5 stars Reviewed July 27, 2009

We had read some reviews on the hotel panorama and wondered what on earth we had let ourselves in for. When we arrived, the hotel appeared clean and tidy but very basic, definately not 3 star material.
The rooms were clean and cleaned every day with fresh linen and towels.
The worst thing about this hotel was the food it was horrendous, I dont know how anyone could eat there, we felt the hotel would probably do better as self catering if they set it up properly.
We ate out every day for late breakfast/lunch and for our evening meal and it was so cheap and the food was decent also.
Would not go back to this hotel again, but it definately not as bad as we thought it was going to be.

  • Stayed August 2007, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 people have reviewed this hotel

Traveler rating
    1
    1
    4
    4
    4
See reviews for
7
1
Solo
0
Business
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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Russian first
  • Any
English first
barnsley
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 6, 2008

having read other reviews,me and my family wasnt looking forward to this holiday.arriving on the 16 aug for a two week stay ,we were took to our hotel by a rep working for albena,he said not one of the best hotels so that made you a bit wary.when arriving we were taken to our room by a porter, we got an apartment style room which was very large and clean.pool very large,clean and with plenty of sunbeds.the reps talk didnt really tell you about the hotel,had to find out ourselves that we could use snack bar and pool bar at hotel compass.food in restaurant was very boring after a week,serving the same food for dinner and tea. breakfast food not up to much(resorting to crisp sandwiches the second week).not really much entertainment in the evening but they did their best with dance songs that every nationality knows .all in all not a bad holidey for the price we paid,and the kids enjoyed it.

  • Liked — pool
  • Disliked — food
  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 26, 2008

We arrived, allocation on arrival with some reservation after reading previous reviews of some of the hotels in Albena.
The rep dropped us off at the hotel and we were met by a porter to take our cases. Reception were friendly and quickly allocated our room and the porter scurried off with our cases with us following. Our room was on the top floor up four flights of stairs, there are no lifts which could cause problems for some guests. Also to get to the main resort area there are many steep steps although there are regular trains costing around a pound each which we found very useful and a great ride. Our room was very clean and the bathroom also clean and the shower was spacious and effective. The cleaning staff were fantastic and always left a suprise design out of the towels on the bed each day.
Our rep was useless and was only concerned of getting people on the trips and spoke only broken English. As we were only there for a week we could not go on the water park trip so we asked if we could easily get there ourselves. She said she didnt know and didnt offer any assistance. We found later in the week on passing the bus station there were regular buses to the water park in Golden Sands. I would recommend you do this as it saved around £15 from the price of the reps trip.
The hotel had no entertainment which we found very dissapointing as we were all inclusive and didnt plan on going out each night. We couldnt even stay in the main bar area and chat because of the constant clattering of an ice hockey machine which reverberated through the canteen like foyer bar. There was very little atmosphere to make you want to stay in the hotel and the selection and quality of drinks on offer was very poor. We went out every night and had to increase our weekly spends dramatically to compensate. The prices are no longer as cheap as we were informed of by previous holiday makers to this area.
The food in the hotel was just about managable although stodgy rice and mash and sausage and burgers was vertually the full range for the week. The salad was ok and the fruit and bread rolls were nice but it was all too repetative and we found ourselves eating out on a number of occasions.
The pool in the hotel was beautiful and very well looked after although shared with the hotel compass we didnt have a problem finding sunbeds. It is quite deep and a large pool and very refreshing on hot days. We were not told by our rep and only found out on the last day we could take mid day snacks from the hotel compass poolside bar, we went without all week.
We went on the yacht picnic which we loved, a very pleasant relaxing day out on a yacht which take you to a secluded beach with a barbercue and free drinks. Be warned we were given a pick up time of 09.30am and the coach didnt arrive until 10.20am apparantly all the hotels are given the same pick uptime, there were five pickups before us, how can they be everywhere at the same time? We knew of at least one family who missed the trip because they gave up waiting after 1 hour thinking they had missed the coach.
We would definetely go to Albena again but would pre book our hotel first and not rely on allocation on arrival. Hotel Panarama could be a good hotel if it concentrated on giving value to the all inclusive package which it lacked so badly.

  • Liked — Excellent cleaning staff, Large clean swimming pool
  • Disliked — Entertainment, food, drink, atmosphere
  • Stayed August 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
1 review
3 of 5 stars Reviewed August 15, 2007

Hotel was very clean, rooms and towels cleaned and changed daily. Pool and restaurant is shared with neighbouring hotel (Kompass). No directions to the restaurant - just follow the mass with the green wrist bands! Did not locate the evening entertainment but was advised that it was not great! Not very accommodating for the solo traveller - smallest table size in restaurant is for 4! Staff freiendly but did not speak much english. Not very many english speaking people stayed at the hotel.

Stayed August 2007
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merseyside
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 7, 2007

just come back from panorama hotel i was not looking forward to it after reading the reviews but i needn't have worried the hotel was clean the staff very friendly rooms were cleaned everyday and towels changed everyday my only concern was the tiles around the pool area when wet were very slippy our rep was not very informative if you are going here don.t forget to book the free a la cart the food was lovely kids entertainment was great the raj resturant was great value for money about £24.00 for 4 meals+ drinks

  • Liked — friendley staff
  • Disliked — food
  • Stayed July 2007, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 27, 2006

We went to bulgaria after being advised that Albena was perfect for famiies. We went with my in laws and 2 of their grandchildren aged 9 and 7, me and my husband and our 3 children aged, 4 , 2 and 4 months. The one thing we had been dreading due to the security restrictions was the flight and keeping the children happy! The flight was fine and the transfer was on time and well organised.

I knew that we had to be open minded about Bulgaria as it is very dated and to be fair the foyer area and general feel of the place seemed o.k. We had a small problem with incorrect room bookings and we were down as half board instead of fully inclusive, we had also asked for a ground floor room as we had a pushchair but we were on the third floor. We were just glad to have a bed to be honest , so we did'nt put up a fight.

The rooms are dated, but seemed clean, there was a t.v which we could watch News 24, this was handy for us as we had to have some early nights with young children. The showers were very dated, but we had hot water, the rooms were large and we hired a fan to keep air circulating. The food in the restaurant was quite nice, entertainment in the evening is watching the kids entertainment , not brilliant, but the staff were enthusiastic and the kids loved it!!

We found that the cleaning staff were lovely at that was it, we found that a lot of the bar staff ( except a young lad in the resturant area) and the pool staff treated us and other english people as 2nd rate citizens. The germans, russians etc, were looked after very well, even down to wiping sun bed down after the rain, a service that we didnt get!.

Outside the resort - The restaurant Rai and the Garden restaurant DO NOT WASTE YOUR MONEY, generally rude and obnoxious. BEWARE!! In the market ( LH side opp the Garden restuarant) there is a place called Photo RETRO who take pictures of you dressed up - they will CON you out of money, we bought 5 photos , went back to pick them up with a hand written recipt and they said that we hadnt paid and refused to give us the photos unless we paid them again!

On the plus side - beach is beautiful and lots to do for older children in Albena. our hotel was a 3 star - more like a 1 or 2 star, if i went to bulgaria again, it would have to be in a 4 or 5 star in about 10 years time, when those who want to be in the tourist trade in Bulgaria, realise that you have to make people feel like they are wanted in their country to have a good time. At the end of the 2 weeks the last 3 days were cold, raining and with torrential storms, after making our way through the stroppy staff at the Bulgarian airport, i have never been so happy to crawl into my own bed!

Stayed August 2006
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool England
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 25, 2006

Arrived very early in the morning due to flight delay. Not immediately convinced the agents had got the 3* rating correct but decided to keep an open mind. Found hotel had 1 room booked for us instead of 2 and so we had nowhere we could even rest . Room totally unsatisfactory as very small, bathroom extremely primitive and broken (taped together)window on landing to balcony. Very sweet young receptionist tried her best to help us. Had to get her to call Medhotels rep about 2 hours later. After a very strongly worded conversation with him, he spoke to the receptionist and she showed us 2 interconnecxted rooms on 2 levels. Siad we would take these as we dodn't seem to have any option. The upstairs room had at least a clean looking tiled bathroom and shower tray. Our room downsstairs smelled of damp but looked clean until I opened the bathroom door. The shower tray was concrete, no tiles, and there was a plain glass window from the actual shower into the basement area of the hotel. so I was very wary of having a shower since it wsa so open. This glass window would not shut at all. This actually looked right into our shower area. We found 1 beetle crawling up through the bathroom central floor drain, and 2 IN the bed of my daughter's friend. Not to be daunted we made the best of the holiday. The rooms and public areas had absolutely no air conditioning and with temps of 36 in the day and 20 at night it quickly became unbearable. I have to say the young receptionists were very apologetic and tried their best to be helpful towards us. The food I found unusual at first but hey, it's not England, so I accepted it and found it not bad at all, plenty of salads and fruit, lovely soups and delicious fresh bread rolls every meal. Swimming pool was ok, but surrounds very slippery. I would not go back there as I think they really need to bring those rooms up to date (and it won't come cheap) and concentrate on their bug problem. I intend to complain to the travel company about their description of the hotels they sell rooms in and their star rating

  • Liked — NICE PARK SURROUNDINGS
  • Disliked — SMALL OUTDATED STUFFY ROOMS WITH NO AIR CONDITIONING
  • Tips/Secrets — KEEP AWAY UNTIL YOU HAVE SOME GUARANTEE OF STANDARDS (AND PHOTOS)
  • Stayed August 2006, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Panorama

Address: Albena Resort, Albena 9620, Bulgaria
Location: Bulgaria > Dobrich Province > Albena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#15 Spa Hotel in Albena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Panorama 3*
Official Description (provided by the hotel):
Hotel Panorama is situated 600 meters from the sea shore in one of the most beautiful parts of Albena, close to the main shopping center. Panorama Hotel features the Super All Inclusive formula in its 169 comfortable rooms and apartments. At the guests' disposal are the buffet restaurant and the pool at the nearby Hotel Kompas. Guests can also enjoy lunch in Dorostor Restaurant situated on the beach. Safety box can be rented at additional fee. There is a regular daily shuttle bus to the beach leaving every 30 minutes. A sunshade and 2 lounge chairs on the beach are available per room. Free Wi-Fi at 1 Mbps is available in all public areas. ... more   less 
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Also Known As:
Panorama Hotel Albena

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