This is a huge old colonial hotel about 4 miles outside colombo where we have stayed many times. Staff service can be erratic but if you are courteous and polite you get treated in the same way. Our experience has shown this. For example I injured my leg whilst there and could not walk easily to the dining room, so the duty manager was willing to allow us a concessionary dinner room rate for the night against our half board cost. Another staff member found me some ayurvedic balm to ease the leg pain.
Food here is good on a mass catering level, but excellent if you choose a la carte, with excellent fillet steak. The occasional blips we find endearing rather than inefficient, this is an Asian country not new York! The many weddings are a source of interest to us rather than annoyance, and there is a great sense of bustle and occasion about the whole place, particularly on Sunday's when a Jazz band plays by the pool and locals come out from the city for lunch.
Beach and terrace staff are very attentive, although sometimes could use more initiative when things need doing. We found room cleaning to be adequate, but the beds a little hard. The bay wing rooms are quiet but if you have a linked room beware if the person in the next room is noisy or smokes, as noise and smoke can leak through to your room. The bay wing rooms need updating and balcony furniture needs replacing.
I guess with this hotel, you get fond of it and enjoy its sense of history despite the occasional inefficiencies and quirks, or you go to a newer, anonymous, efficient place which has no atmosphere. We have been in both and prefer the former.
Our special thanks to the bespectacled beach bar attendant (never did know his name) who has been there for years and gives excellent service, and terrace waitress Aruni , again a long term employee, who has unfailingly anticipated our every need each time we revisit, and always remembers us. She is a gem.
Internet access was not fast and should be free given this is not a cheap hotel.
This is a very conveniently placed hotel if you want to be near colombo but not in the city centre. Cars with drivers from the hotel can be hired for approx £20 for 4 hours which was a great way to get around Colombo or further afield.
There is a railway station adjacent to the hotel where trains run to Galle one way or colombo the other. We have travelled in this train to Colombo (cost 20p!) and it was great, following the sea all the way in.
There are also some restaurants within walking distance of the hotel but we have not used them on this trip.
There is a seafood restaurant on the beach which is connected to the hotel. Previously half board guests could get a big discount using a voucher obtained from reception. Unfortunately they no longer offer this which is a pity. As a result we did not eat there so cannot comment on the food.
Avoid rooms with link doors to next door, or by the lift. Higher bay wing rooms facing Colombo have...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Reviewer thank you for the comprehensive review of our property. Thank you for the lovely comments mentioned about the hospitality of our team which we consider our biggest asset here at MLH. We hope to see you again at our iconic heritage hotel by the sea.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.