I booked this hotel on reward points to give it a try. I was not disappointed and will be staying here again. The room was very nice and super clean. The full size fridge and all of the amenities were first class. I loved that they gave you so many kitchen utensils etc. This was so helpful with children. I thought the tv was in a weird location but it turns so you can view it in bed or on the couch. The pool water was a nice temp. The kiddie pool was wonderful and zero entry which is great for toddlers. The nice lawn and outdoor seating area was a really good touch. The breakfast was a notch above your average hotel bfast. The area was clean and well stocked. I heard the bfast girl saying it was her second day and she was doing a GREAT job. Shout out to her and I hope she sees this. She was greeting guests, asking if the food was okay etc. Loved seeing that! Another worker at the hotel helped a small girl carry her bfast to her table. It is just the little touches that matter so much.
The only reason I took a star off is because that the first day we were there a housekeeping lady barged into our room. No knocking or anything. I would have been mortified if I was changing. She said she didn't know anyone was checked into our room. Well...our room is clean anyway so why was she coming in?! Quite strange.
I also called down in the evening because they only provided half of a TP roll for us. The lady said she would bring some up in 10 mins but the next morning there was still none there. I understand she may have gotten busy but it is kind of a critical thing to have in the room. The girl at the desk in the morning brought it up right away.