We booked a room at the Staybridge Suites Grand Forks eight months ago - a one bedroom suite with a king bed. We got a call one week before we were to arrive and were told that room was not available because people that were staying before us wanted to extend their stay and the hotel had agreed to that. It is a long weekend in Canada the weekend in question so as you can imagine there are no rooms available anywhere, especially ones that allow pets (it was suggested to me that they could get us a reservation for the type of room we wanted but at a place that did not allow pets - sort of defeats why we booked there in the first place). I was told that they would be more than happy to cancel my reservation should I not want to downgrade to a studio room. Oh, and by the way, if I was agreeable to downgrading to a studio room they would not be adjusting the price even though when you go to make a reservation the studio room is usually about $17 per night cheaper than a one bedroom suite. At the present time we have future reservations with Staybridge that we are reconsidering as was booked seven months in advance of arrival (who knows when we might get a call to say it is not available). We were also told that the Staybridge in Grand Forks is under the same management as the one in Fargo so I guess you also need to be careful at that location as well.