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“UND Hilton” 5 of 5 stars
Review of Hilton Garden Inn Grand Forks

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Hilton Garden Inn Grand Forks
3.0 of 5 Hotel   |   4301 James Ray Drive, Grand Forks, ND 58203   |  
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Ranked #4 of 28 Hotels in Grand Forks
Certificate of Excellence 2014
Mililani, United States
1 review
“UND Hilton”
5 of 5 stars Reviewed December 31, 2013

If visiting the UND campus this is a very convenient location. The staff is friendly and the rooms are clean. As compared to other locations in the general area this is one of the better locations. It is more expensive than other locations in the area. I can only compare this location to one other location in the area. This was more expensive but had much better amenities.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGFUND, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review, January 1, 2014
Thank you for your review of our hotel! We are happy to hear you found our staff friendly and rooms clean. We strive to provide guests with the best experience each time they stay with us. We hope to have you as a guest again in the future.
Thank you,
Brittany Johnson, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    176
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    28
    19
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Winnipeg
Top Contributor
119 reviews 119 reviews
53 hotel reviews
Reviews in 52 cities Reviews in 52 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed December 31, 2013

Although I've reviewed this property before, we were reminded of why we stay here last week when our flight was cancelled late at night and we were "stuck" for the night and following day. We had stayed the night before and were treated very well as usual. The airline offered us a free night somewhere else, but we returned to the HGI instead. We were warmly greeted back and told to let them know if we needed a late check out or anything else. It was the silver lining on an otherwise frustrating experience. We are staying one more night on our way back just to extend our holiday with another relaxing night at the HGI.

Room Tip: The whirlpool suite is worth it!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGFUND, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review, January 1, 2014
Thank you for sharing your experience at our hotel with TripAdvisor. While we apologize that you were "stuck" in Grand Forks, we are happy we could make it an enjoyable experience for you. We hope to see you again next time you are in the area.
Thank you,
Brittany Johnson, Front Office Manager
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Bottineau
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 30, 2013

Quiet hotel for business or pleasure. Pool is small and probably not a "fun" place for kids, but as an adult traveling with one child, I felt safe and relaxed. The staff is extremely friendly and prompt. Overall, an excellent choice for relaxation.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGFUND, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review, January 1, 2014
Thank you for writing a review about our hotel! We are thrilled to see you enjoyed your stay. We strive to provide each guest with a memorable experience. We hope to have you as a guest again in the future!
Thank you,
Brittany Johnson, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marquette, Michigan
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 26, 2013 via mobile

I stayed in Grand Forks on a weekend where the temperature spent most of the weekend where the outdoor temperature stayed below Zero and barely topped out at 4 degrees. On the first morning I woke up with the heater blowing cool air. I reported it to the desk and maintainance came and replaced the thermometer. On the second morning, the room was cold again. I again reported it and again maintainance came to the room, this time to fix a blown fuse in the heater. At the end of my stay, I contacted Hilton through their website. They forwarded it to the property which emailed me and apologized for the odd coincidence. They offered nothing more. Two days waking up in the cold will make me think twice before another stay at any of the Hilton brands. If that's what you get at the Hilton Garden, how will their Hampton Inn be?

  • Stayed December 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGFUND, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review, December 28, 2013
Thank you for sharing your experience with TripAdvisor. We apologize that you did not find everything with your stay satisfactory. We do preventative maintenance daily to try to prevent issues like this from happening, and we sincerely apologize that the heater in your room stopped working during your stay. We can assure you that this is not our standard. We would love the opportunity to have you as a guest again in the future and to give you a wonderful experience with us.
Thank you,
Brittany Johnson, Front Office Manager
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Grand Forks, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 17, 2013

Hotel was extremely clean and the service was great! I arrived late in the evening and they kept the kitchen open for me to dine. The room was clean and quiet. Checking in and out was extremely efficient. There was ample parking and the location had easy access to I-29.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGFUND, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, December 19, 2013
Thank you for your review of our hotel! We are thrilled with your wonderful review and are happy you enjoyed your stay. We look forward to having you as a guest again in the future.
Thank you,
Brittany Johnson, Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
5 of 5 stars Reviewed December 13, 2013

The Hilton Garden Inn at Grand Forks, ND was very clean, the staff was nice, and the it was a good place to hold our meeting when the snow/ice prevented our group from going to Grand Forks AFB. I would stay here again and highly recommend this hotel to others going to Grand Forks, ND.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGFUND, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, December 14, 2013
Thank you for your wonderful review! We are happy you enjoyed our hotel and staff! We are also happy that we were able to accommodate your meeting room needs! We hope to have you as a guest again next time you are in the area!
Thank you,
Brittany Johnson, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed December 10, 2013

The overall exerience was good. The only complaint was that there was a cold draft coming from a large vent close to the window that made it difficult to get the room to a comfortale temperature for sleepng. It was very cold out side that weekend.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGFUND, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, December 11, 2013
Thank you for your review of your stay at our hotel. We are happy to hear you enjoyed your stay. We do apologize for the cold draft that you felt in your room and we will be looking into this issue. We hope to have you as a guest again in the future.
Thank you,
Brittany Johnson, Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Grand Forks

Address: 4301 James Ray Drive, Grand Forks, ND 58203
Phone Number:
Location: United States > North Dakota > Grand Forks
Amenities:
Wheelchair access
Hotel Style:
#1 Family Hotel in Grand Forks
#2 Business Hotel in Grand Forks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Grand Forks 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Grand Forks Hotel Grand Forks
Hilton Grand Forks
Grand Forks Hilton Garden Inn

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