We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible Service by Employee (night manager Phil)” 1 of 5 stars
Review of Econo Lodge West Fargo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Econo Lodge West Fargo to your Saves list
Econo Lodge West Fargo
2.0 of 5 Hotel   |   3825 9th Ave. S.W., Fargo, ND 58103 (Formerly Fargo Comfort Inn West)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #37 of 47 Hotels in Fargo
Bismarck, North Dakota
1 review
“Horrible Service by Employee (night manager Phil)”
1 of 5 stars Reviewed April 5, 2012

Sunday morning April 1, 2012 My husband and I came down for breakfast at 8:55am and realized that breakfast was until 10:00am. Taking a look at the area we noticed that most of the items were out of stock. No waffle mix, milk, bread, sausage and gravy, jelly, or hard boiled eggs. I approached the desk clerk (wknd mgr - Phil) who was on the internet with the other employee giggling. I asked to have the items filled but got an eye roll and a smart comment in return. After seeing this, my husband proceeded to ask him his name and hotel number so he could report him to the manager. He wrote his name and passed it to Jerry and then called him an "arrogant f***" in front of a room full of breakfast patrons. The following day we called the manager of this location, Edie, and she said she has already received complaints about him but said she would look into it and return our call. Still have not heard from her. You don't want your family to be treated badly or experience this horrible customer service, please stay somewhere else. When a hotel and manager think this is acceptable behavior, your business is not worth it to them.

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

65 reviews from our community

Traveler rating
    17
    16
    13
    5
    14
See reviews for
22
14
6
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Twin Cities, MN
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 1, 2012

I've stayed here twice. Why twice if I didn't like it? Because the second night was a comp to make up for the first one. Booked a two queen beds room non-smoking. Got a king bed that reeked of cigarette smoke. I mean it was so bad, my son and I could barely stay in the room at all. Sadly, it was family weekend at NDSU so no shot of getting another room any where else. The pool is beyond small. More so an oversized jacuzzi. We've also stayed at La Quinta and Travelodge in Moorhead. I recommend one of those.

Room Tip: Rooms in other hotels are nicer.
See more room tips
  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 27, 2012

My son and I just returned from a whirlwind shopping trip to Fargo This hotel provided a clean and quite comfortable stay. The beds were surprisingly comfortable, the breakfast so so but it was inexpensive and close to where we wanted to be. Right of the I29 so very convenient. Would stay again.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2012

We stayed in a King Suite on the Main Floor, Rm 111. It was very convenient to the pool/hot tub, breakfast area and the front desk. Even thought it was close to these three locations it was quiet. The room was very spacious with a couch, chair, desk, refrigerator, microwave oven, coffee maker, full length mirror, hair dryer, iron and ironing board and a large flat screened TV. Our room was very clean as was the rest of the motel The bathroom was on the small side but contained a long counter with a sink and a bath/shower and all worked well including shampoo, conditioner, lotion and kleenex. The breakfast was very good with waffles, and a varient of toasts, english muffins, doughnuts, mini-muffins and fresh fruit and juices and cereals. There were hard boiled eggs in the refrigerator along with yogurt and cream cheese. There was also hot bisquits with hot gravy - quite an assortment of choices. There were free daily papers. We found the staff very friendly. We got a senior's rate @ approx. $69/day which we thought was great for a weekend.

Room Tip: This motel only has two floors. We stayed on the main floor and found it very comfortable - no nois...
See more room tips
  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Dakota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 30, 2012

I always look to trip advisor before booking anything , any where! This place had pretty decent reviews...so I booked, Upon arrival the hotel staff at the front desk were rude, the room was dirty, the bathroom most of all was disgusting, The breakfast the next day was very minimum , seemed like they did everything they could NOT to refill stuff, While we ate, we saw the cleaning staff runnnng around like they were high on meth, and that isn't a joke, tweaking and everything, one girl came out to get something to eat, she couldn't control herself from dancing around. At that point we decidd to hide our personal stuff, when we came back that afternoon, one bed wasn't even touched , It had a note that said they could not make our bed because they are not allowed to touch personal belongings, we had a extra blanket and two of our pillows on it, thank god I am not a slob....and that I picked up most of the room so that all they had to do was clean up towels and make beds, really????? They couldn't move a blanket and two pillows. Next morning I endd up sending my two kids over to McDonald's because there was not food put out, and I wasn't going to ask, rude staff I would say you should just pay the couple extra bucks and stay somewhere else

Room Tip: Go somewhere else
See more room tips
  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2011

Nice enough establishment. Friendly staff, good breakfast, awesomely comfortable bed. Only problem was the lack of a fridge and microwave.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed November 9, 2011

We were having a hard time finding a Choice hotel in this area that had a pool AND had good reviews...but they were all mixed reviews, so we didn't know what to expect. However, we were pleasantly surprised and the hotel was great. The hotel was easy to find. Our room was clean and updated. It was quiet and the beds were very comfortable. We enjoyed the pool & hot tub; the pool was a fair size so that was great for the kids. The breakfast was a typical Choice hotel breakfast. The staff was attentive: we left something behind and they kept it for us until we passed through the city again -- no problem at all. I would definitely stay here again.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Econo Lodge West Fargo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Econo Lodge West Fargo

Address: 3825 9th Ave. S.W., Fargo, ND 58103 (Formerly Fargo Comfort Inn West)
Phone Number:
Location: United States > North Dakota > Fargo
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 47 Hotels in Fargo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge West Fargo 2*
Number of rooms: 56
Official Description (provided by the hotel):
The Econo Lodge West is located north of Interstate 94 and just west of Interstate 29. This Fargo, ND hotel provides easy access to many local attractions, including North Dakota State University, Concordia College, Minnesota State University Moorhead, the Fargodome, Red River Valley Speedway, Plains Art Museum, and West Acres Shopping Center. Business travelers will appreciate the hotel's central location near many local office complexes and businesses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Cheap Tickets, Expedia, Priceline, Choice Hotels, TripOnline SA, Hotels.com and Tingo so you can book your Econo Lodge West Fargo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fargo Comfort Inn West Hotel Fargo
Comfort Inn Fargo

Owners: What's your side of the story?

If you own or manage Econo Lodge West Fargo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.