Sunday morning April 1, 2012 My husband and I came down for breakfast at 8:55am and realized that breakfast was until 10:00am. Taking a look at the area we noticed that most of the items were out of stock. No waffle mix, milk, bread, sausage and gravy, jelly, or hard boiled eggs. I approached the desk clerk (wknd mgr - Phil) who was on the internet with the other employee giggling. I asked to have the items filled but got an eye roll and a smart comment in return. After seeing this, my husband proceeded to ask him his name and hotel number so he could report him to the manager. He wrote his name and passed it to Jerry and then called him an "arrogant f***" in front of a room full of breakfast patrons. The following day we called the manager of this location, Edie, and she said she has already received complaints about him but said she would look into it and return our call. Still have not heard from her. You don't want your family to be treated badly or experience this horrible customer service, please stay somewhere else. When a hotel and manager think this is acceptable behavior, your business is not worth it to them.
- Official Description (provided by the hotel):
- The Econo Lodge West is located north of Interstate 94 and just west of Interstate 29. This Fargo, ND hotel provides easy access to many local attractions, including North Dakota State University, Concordia College, Minnesota State University Moorhead, the Fargodome, Red River Valley Speedway, Plains Art Museum, and West Acres Shopping Center. Business travelers will appreciate the hotel's central location near many local office complexes and businesses. ... more less
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- Also Known As:
- Fargo Comfort Inn West Hotel Fargo
- Comfort Inn Fargo