We hosted a Graduation reception at this property and were impressed with the professionalism and level of service provided by the Meeting/Catering staff. Our thoughts and concerns were listened to, and then Celeste (the Sales contact) made valuable suggestions and went above and beyond what I would consider normal levels of customer service. During the event, all personnel truly worked as a team, responding to any needs that arose with complaint or "put upon" attitude. For example, we ran out of pre-ordered punch, and they quickly made more for us, after explaining it would take a few minutes since had to be mixed. This explanation was helpful so we had the proper expectations of when to expect the refill to be available.
We also had several guest rooms, and all were clean and pleasant. The common areas of the hotel were well maintained and very clean.
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- Also Known As:
- Hilton Garden Inn Fargo Hotel Fargo