I have really, really good reviews about some things, and a couple issues on others...
Service Staff: Above average - Rachel and Levi were whom I dealt with in my three night stay and I have to really give a rave reveiw for Levi, he went above and beyond. After my check out I'd realized I had forgotten my phone charger in the room, but I was already to the airport.
I called the hotel and asked if they could check and Levi had found it. I asked him to have it mailed, but he then advised me he was actually headed out toward the airport and would drop it off to me, and he did!
The room: The room is spacious and satisfactory as far as what's needed, comfort etc. *see "cleanliness" at the bottom -
Breakfast: It was average. First day's breakfast was much better than second. Waffles, eggs bacon, danishes, etc. No yogurt... was surprised... Second day however, there were no eggs or meat, only waffles and danishes. No yogurt - only protein was boiled eggs ?
Cleanliness: Hotel: Fine. Room: At first glance the cleanliness of my room was normal. Then I moved the nightstand to plug in my phone charger and was disgusted. There were someone else's toe nail cuttings, dust, dirt, etc. Yuck. Room cleaners should move things when they vacuum, etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hi There! It was my pleasure to bring you your phone charger. We are only a few miles from the airport so it wasn't anything at all. I want you to know what we took care of the issues you spoke of and are seeing that those types of things don't happen for anyone else. Again, I am glad that you had a nice stay and I hope to see you again. - Levi
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