We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“King suite was disappointing.” 3 of 5 stars
Review of BEST WESTERN PLUS Heritage Hotel & Suites

Save Saved
You added BEST WESTERN PLUS Heritage Hotel & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN PLUS Heritage Hotel & Suites
3.5 of 5 Hotel   |   475 15th Street West, Dickinson, ND 58601   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Ranked #4 of 18 hotels in Dickinson
Shoreline, Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“King suite was disappointing.”
3 of 5 stars Reviewed July 3, 2013 via mobile

Sure the king bed was very comfortable, but the pull out couch was had the cheapest mattress we have ever laid down upon. It was all springs!

The room overall was very crowded and the giant air conditioning unit hummed like we were in a cabin of the starship enterprise.

Breakfast was typical BW faire, but I was extra dissatisfied with the amount of waste. The hotel should consider getting compostable plastic.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GreatQuality, Front Office Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review, July 11, 2013
Dear Ian,
Thank you for your feedback. We are always looking for ways to improve and we are very sorry your stay at our hotel did not meet yur expectations. Thank you again.
Sincerely,

Jodi Benjamin
Best Western Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

83 people have reviewed this hotel

Traveler rating
    38
    22
    13
    5
    5
See reviews for
25
15
11
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 28, 2013

We planned a romantic getaway and booked 2 nights in a suite. Front desk staff was very friendly and first impression was good, but when we opened the door to our room we were very disappointed. There were stains on the chair, the furniture didn't match and didn't fit in the room. We immediately canceled our second night and booked another hotel for $100 less a night. Should have known better...hard lesson learned.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GreatQuality, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review, May 30, 2013
I apologize that we were not able to meet your needs. We are always looking for ways to improve and we thank you for your input.

Front Desk Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 25, 2013

The hotel is relatively new and still in good shape. They do a good job keeping the place looking nice and it's one of the better places to stay in Dickinson. Price is about what their competition is or a little less.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuma, Arizona
1 review
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

I went to Best Western Plus in Dickinson, ND for my honeymoon. The room was spectacular, clean, and very comfy. The heater actually kept the room very warm which I liked. After we left, I remembered I left my coat. The hotel called us and they held my coat for a week before I picked it up. On top of that one of the lobby girls was super nice and I just can't say enough about the good service and looks of it. I am unaware of the price of the room since my husband reserved it but it was incredible. Best place to stay in all Dakota and very worth it.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi A, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review, November 13, 2012
Thankyou for choosing to stay with us here in Dickinson. We appreciate that you have taken the time to give us a postive review, positive feed back is always appreciated! We look foward to serving you some time in the near future.
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bismarck, nd
1 review
5 of 5 stars Reviewed October 18, 2012

Great place to stay. I have stayed here one other time and hoped that I was able to get a room here. I have had to stay at some other places in town when I have been unable to get in here.
Very comfortable and quiet. I will definitely stay here again. Clean rooms and nice staff

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWDickinson, Front Office Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review, October 23, 2012
Thank you for choosing to stay with us. Your feedback is greatly appriciated. We hope to serve you in the future again.


Thank you
Dianna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Comox, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2012

This was a nice, easy to find BW Hotel. I booked last minute and got a 2 queen bed unit for $130 on a Saturday night, Sept 8. Nice room, nice bathroom, nice breakfast, quick stay. Would stay again. Busy parking lot. Nice staff at front desk.

Room Tip: Note that this area is Mountain Time with DST, same as Alberta and Saskatchewan.
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank B, Manager at BEST WESTERN PLUS Heritage Hotel & Suites, responded to this review, October 1, 2012
Thank you for your positive review. We are glad that you enjoyed your stay with us and hope to see you again soon!
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to BEST WESTERN PLUS Heritage Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Heritage Hotel & Suites

Address: 475 15th Street West, Dickinson, ND 58601
Phone Number:
Location: United States > North Dakota > Dickinson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 hotels in Dickinson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Heritage Hotel & Suites 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Priceline, Expedia, Booking.com, BookingOdigeoWL, Hotels.com and Agoda so you can book your BEST WESTERN PLUS Heritage Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Heritage Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.