Stayed here one night while attending the Medora musical. Arrived at 2:15pm...check-in was at 3, so we didn't expect to get in our room then. We were told the room would be ready by 3 (normal check-in time). Understandable. We drove around town just to kill time. We came back at 3 and were told we wouldn't be able to get in our room for at least a half hour. After wondering how much more we would be brushed off, we went to Medora to visit the shops. We would have rather spent the time relaxing in the suite that cost us over $250.
We came back after the musical and had a half hour to use the hot tub. After a long day of driving, we were looking forward to it. The "hot" tub was freezing cold! Another disappointment. When we were kicked out of the pool area at 11pm, we noticed there were no towels available at the pool. Wow. Still not impressed.
The electronic keys needed to be swiped 5 or 6 times before entering a room in the hotel. Didn't bother to tell anyone. We were way too tired and beyond frustrated with our experience.
When we checked out the next morning, we told our story to the front desk and were offered a small discount off of our bill. Kudos to the front desk girl. SHAME ON YOU, management. While at this hotel, I noticed other patrons having various issues. This discount did not compenstate us for the horrible service.
This property has serious issues, specifically with customer service. I travel to this area every year and thought I would give this Wyndham property a chance. Big mistake. There are other hotels in the area I have stayed at in Dickinson that know how to please a customer. Next year I will be returning to the hotels I have stayed at before.
Thanks for nothing, Ramada Not-so-grand Lodge.
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- Also Known As:
- Days Inn Dickinson Nd
- Dickinson Days Inn