This is an old building and the windows are not anywhere near being sound-proof. The train rolls by 1 block away with horns blasting all hours of the night. Refrigerators and microwaves come in only "deluxe" rooms. We had a 2 queen bed room, but apparently it wasn't "deluxe" enough. There is no room exhaust for the bathroom, so the room (especially w/ 3 kids and 2 adults) was Very humid with no way to clear it out. They claim the room to be "cozy", which means small! There are no laundry facilities in the hotel. Local calls are charged. The fire escapes smell heavily of smoke. We were here 5 days and had to walk to different floors for ice, as our floor's machine was broken (did I mention no refrigerator?). We were on the train side of the building on night 1, and when we complained, they did move us to the opposite side of the building and gave us a free buffet coupon for our family, so the service was good. The pool area was clean. The pool was warm. The hot tub was hot and the floor bubblers worked, but the back massagers didn't. The big push for the hotel is it's sleep number beds, which are good, but not worth the other problems.
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