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“Nice and clean but smoke filled” 4 of 5 stars
Review of Holiday Inn Express Bismarck

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Holiday Inn Express Bismarck
2.5 of 5 Hotel   |   3001 North 15th Street, Bismarck, ND 58501   |  
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Ranked #10 of 31 Hotels in Bismarck
Central, Indiana
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
“Nice and clean but smoke filled”
4 of 5 stars Reviewed August 4, 2014

The rooms were clean and big. But one room had a very strong smoke smell.
The breakfast was very tasty.
The staff was very friendly and helpful.
I wish there was some way for hotels to monitor smoking.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    56
    35
    2
    3
    2
See reviews for
32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Fair Oaks, California
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 28, 2014

Very friendly staff, easy and quick check in. Treats and cookies throughout the day and a great breakfast with real hot food. The room was clean and quiet with a frig and micro. I would recommend and I would stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 26, 2014

When we travel to Bismarck a few times a year we always stay at the HI Express. This week our stay was a surprising disappointment. Not sure if the hotel is under new management but it has definitely slipped in quality. The night we checked in after a 12 hour drive we were welcomed to our floor with the stench of cigarette smoke. This is supposedly a non smoking hotel. This had a definite respiratory problem with me. When mentioned to front desk they said they would investigate while we went out for a late supper. When we returned to go to the room to get some rest the front desk said they believed they knew who was smoking in the hotel but did nothing about it. Not even any air freshener in hallway to deal with the very strong odor.
Night two in the hotel was without smoke incident but the next morning we were welcomed to luke warm shower only. This is well below HI standards. This hotel used to welcome you to the smell of fresh baked cookies. That is no longer the case.
Very disappointed and will have to reconsider using this particular HI Express. May have to consider going to the Hampton Inn across the street next time as we like the location.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bismarck, responded to this review, August 11, 2014
Dear Speeddemonsledding,

Thank you for taking the time to provide feedback on your stay. It is unfortunate you did not fully enjoy your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary
Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 48 cities Reviews in 48 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 24, 2014

A tad difficult to find without a GPS if you are a first time 'stayer' at this hotel...located north of the Interstate highway and a block from a main road...hotel sign is not highly visible. This is a good, well maintained (for the most part) hotel with the usual H.I.E. fare. Friendly, helpful reception staff. Hotel is near restaurants and box stores for shopping. Parking lot smaller in comparison to other H.I.E. of similar size...meaning late arrivals may have to park on the street in front of the hotel...not a significant problem as the road is not 'busy'. A few minor irritants...bathroom sink drained slowly and night curtains did not close for complete room darkness...reception staff made note of the concerns and stated maintenance staff would address the problems before the room would be available for use. We would return to this hotel when we next visit Bismarck.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desell4
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 20, 2014

We only stay at Holiday Inn express because of there fine staff. This location was not the case. There was nothing available for club members. No bonuses or water or anything. The water was turned off for almost 8 hours, and we were not notified about the water issue until after we had checked in. Thats not the Hotels fault but still, we had no idea where we had to go to use the bathroom. We had to stay an extra night so we could do laundry and get showers.

All of this, I can live with. Some express locations don't have point percs, and the hotel had no control over the a water main that the city had to fix. What put me over the edge was the next day. We had no freezer in our fridge and was told by staff they would freeze ice for us. Later on when we came down to freeze it the new staff said that was against policy and there was nothing they could do. When we told her that that was not what we were told, we were accused of lying. Earlier i woke up after receiving 4 calls from the front desk. I finally answered the 4th call and was told about the smoking policy, which I am fully aware of. When we brought this up to staff later we were again accused of lying, and that they would never call that many times.

I have been to many Holiday Inn Express hotels in my life, and this was by far the worst when it came to staff relations. I also work in the service industry and the first rule is that the costumer is always right, even if they are not. I won't be staying here again and neither should you.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bismarck, responded to this review, July 7, 2014
Dear desell4,

Thank you for taking the time to review our hotel and for being an IHG Rewards Club member. It is truly regrettable that we were not able to meet your expectations on your recent stay. We take comments such as these into serious account as we would like to follow up on your concern. I have sent you a private message in an effort to obtain more information.

I hope to hear back from you soon.

Sincerely,

Faith R
Case Manager
IHGCare
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Charleston, WV
Top Contributor
117 reviews 117 reviews
104 hotel reviews
Reviews in 97 cities Reviews in 97 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed May 30, 2014

My wife and I were traveling through Bismarck during graduation. Many hotels did not have any room available. I was glad I found a room here. The room was clean and check-in went smoothly. Breakfast was typical Holiday Inn Express. I do not understand why this hotel was not sold out during graduation. This hotel has to be one of the best hotels in the area. Price of the room was a little high though.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Dakota
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 13, 2014

This Holiday Inn Express has a great location that is close to many restaurants and stores, but it is just far enough off of the busy highway to give it a nice quiet atmoshphere. The pillow top bed and pillows were heavenly and provided us with a great nights sleep. The room and all common areas of the motel were very clean and tastefully decorated. Although I only had a coffee, the breakfast looked very good is a great convenience and money saver for their guests. When you are in Bismarck, don't hesitate to stay here!

Room Tip: King rooms have a sofa sleeper, a fridge and a microwave.
See more room tips
Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Bismarck

Address: 3001 North 15th Street, Bismarck, ND 58501
Phone Number:
Location: United States > North Dakota > Bismarck
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Bismarck
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Bismarck 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Bismarck's newest and finest hotel is the Bismarck Holiday Inn Express Hotel & Suites. The Bismarck Holiday Inn Express Hotel & Suites is conveniently located off of I-94 and Exit 159. The hotel offers upscale accommodations that fit all travelers needs. This beautiful hotel is close to the State Capitol, Missouri River, Kirkwood Mall, Bismarck State University, University of Mary, and many Restaurants within a 3 mile radius. Offers 74 Spacious Guestrooms that include Suites and Executive Rooms. Special in room amenities are free high speed internet and Pay Per View Movies. Hotel features include 42 inch flat screen LCD TV's in each guest room, complimentary deluxe Stay Smart Breakfast, Fitness Center, Indoor Pool, and Whirlpool, Business Center with computers and free high speed internet, Board Room, Meeting Room, and Free Morning Paper and local phone calls. BUSINESS: Unisys Corporation, Med Center One, Basin Electric, US Healthcare and St Alexius Hospital. UNIVERSITIES: Bismarck State University, University of Mary Local Attractions are Custer House, Fort Lincoln, Missouri River, State Historical Museum, Raging River Water Park, Dakota Zoo, Lewis & Clark Riverboat, and Prairie Knights Casino. ... more   less 
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Also Known As:
Holiday Inn Express Bismarck Hotel Bismarck
Holiday Inn Bismarck
Bismarck Holiday Inn Express

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