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“Great Stay” 4 of 5 stars
Review of Shell Island Resort

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Shell Island Resort
3.5 of 5 Resort   |   2700 North Lumina Ave., Wrightsville Beach, NC 28480   |  
Hotel amenities
High Point, North Carolina
1 review
“Great Stay”
4 of 5 stars Reviewed July 15, 2013

I recently stayed at Shell Island for a conference. The location was excellent, very quiet at the end of the island. With an indoor pool, outdoor pool and then a spacious beach my family could stay entertained no matter the weather. The staff were very accommodating, both hotel and conference. The facilities are a little older but very clean and functional.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, Guest Relations Manager at Shell Island Resort, responded to this review, July 22, 2013
Dear Laura A,

Thank you for your feedback about your recent stay and are so happy your group enjoyed themselves. We look forward to having you back anytime for either business or pleasure when you are back in the Wrightsville Beach area. Please let me know if there is anything else we can do for you.

Respectfully,
Chris V
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 reviews from our community

Traveler rating
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    79
    50
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See reviews for
219
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • English first
  • Russian first
  • Any
English first
HIGH POINT
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 15, 2013

When I hear the word Resort and that the nightly rate is three figures a night, I automatically think 5 star - top of the line - luxury living. This is not what I got at Shell Island. The Conference rooms and restrooms were adequate but the hallways to the guest rooms were narrow, unattractive and sometimes dirty. I was in a unit where the view from the entry door was of vents on a sub roof. Eventhough the unit had been updated you could tell the unit was old. Eventhough new cabinets were in the bathroom the base boards where the shower was had not been done and needed repair and paint.

Others did not have this same issue and where very pleased with their unit. I would not want to stay there again unless guaranteed a better unit.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, Guest Relations Manager at Shell Island Resort, responded to this review, July 26, 2013
Dear GLENDA B,

We appreciate that your group continues to come back to Shell Island and we look forward to the next time your conference is here! We are sorry that your room did not exceed your expectations. Each unit is individually owned here at Shell Island and there will be a renovation project in the off season for the rooms. Please call me at 910-256-8696 when you decide to visit next and I will do everything in my power to ensure that your stay exceeds your expectations!

Respectfully,
Chris V
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gastonia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2013

GREAT stay especially for those with Children. Our children stayed in the bedroom and we slept on the sofa bed. Very comfortable. Enjoyed having Jack/Jill bathroom. I was able to get up and get dressed and out the door for the conference without waking the children. I liked having the the mini-kitchen. The conference facilities were perfect for our size group. The catering was absolutely wonderful. The definitely know how to serve a breakfast. I liked how the catering lead watched at what our preferences were and added or subtracted items at future meals based on what he saw. Also, do not foget the on-site restraunt. The chicken strips were absolutely great tasting. I would like to see the playground equipment maintained a little better. This is a unique feature for a resort to have. Not many have this available, so it may be a selling point for some people.

Room Tip: I would get a room on the parking deck side of the building. You can park near your room and the pa...
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, Guest Relations Manager at Shell Island Resort, responded to this review, July 22, 2013
Dear tgortney,

Thank you for taking the time to share your experience with us. Shell Island takes pride in is catering facilities and George, our Catering Manager, is one of the best we have. He truly has a passion for servicing our guests and we are glad he exceeded your expectations. We look forward to seeing your group again the next time and please think of Shell Island for all your vacation needs! Please call us with any questions at 910-256-8696

Respectfully,
Chris V
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kill Devil Hills, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

Stayed three nights for a conference. Was able to check in early. Had problems with the a/c unit the first night. Maintenance came quickly and they then offered me another room. Right on the ocean, beautiful view. Loved the separate living area and separate bedroom. Indoor/outdoor pool. Only complaint was the fitness room which isn't adequate for that size of facility with one treadmill but even this was a problem just the one day weather prohibited using the beach instead. Would definitely stay again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, Guest Relations Manager at Shell Island Resort, responded to this review, July 22, 2013
Dear K K,

Shell Island was very glad to host your conference and we cannot wait to see your group back again! We are glad that your stay was enjoyable and that maintenance was able to assist you with your needs. We hope that you will think of our resort if you are ever here for a vacation as well as business. Please call me with any questions at 910-256-8656 and we will look for you all again next year.

Respectfully,
Chris V
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Ohio
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 15, 2013

Beautiful hotel and beautiful views. An indoor and outdoor pool. Restaurant on site. Wrightsville Beach is an uncrowded beach. More for the mature crowds and families. Great place for a couples getaway. We love staying here when we travel without the kids. Nice location if you want to be away from everything. Definitely 5 star hotel prices (expect to pay $275.00-400.00 per night depending on season), so, if you're looking to save $ you'll probably want to stay on Market St.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, Guest Relations Manager at Shell Island Resort, responded to this review, July 22, 2013
Dear TravellingBuckeye,

We appreciate the time you took to share your experience and thank you for staying with us. It is our sincere hope that Shell Island continues to be a top destination for people to get away and relax. If you have any future questions, please call me at 910-256-8696 and we will see you the next time you visit Wrightsville Beach!

Respectfully,
Chris V
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 13, 2013

Stayed there 6th & 7th July
VERY DISAPPOINTED

Rooms definitely need updating!!!
Extremely rude staff!!!!
Our room did not get cleaned until 6.30 after multiple calls
When they finally arrived we asked for more towels which we never received and had to use the damp towels from the night before.

My sister booked our little get away for my 50th, however after reading the reviews she had doubts. Therefore decided to call the Manager and inform him that it was my birthday and a special getaway - He assured her we would have a very nice room etc etc etc. Upon arriving she asked to speak to him but he wasn't there (at 12 noon) and was told he had personally selected a room for us. If that was his best room - We'd hate to think what the other rooms were like. I guess that's probably why he never came round to see, let alone drop a note too ask if everything was alright.... In fact we did not get to speak to him at all...

The price we paid per night was more than a 5 star but the quality of rooms, bathroom, staff and service was definitely not worth it. We were VERY disappointed and "I" felt extremely responsible for recommending the place and my sister having to pay so much money.

We would NEVER return and Unfortunately for them we have a very large family that gets together every year - apart from more cousins and their families arrive first week of August for 10 days whom I would have recommended - BUT NOT.
I'm sure they will not go out of business with our complaints as they do have a prime location therefore our complaints have no real value.

Sorry fellow travelers for not taking your reviews more seriously.

You can use the beach for the day if you have lunch there and the lunch is nothing to write home about.
Being a resort one has pay for chairs, umbrellas, boggie boards etc (2 chairs & umbrella $32) apart from the room at $336 per night.

We have traveled the world but never experienced such a "RIP OFF" as this

Good luck to them!!! cause eventually people will take trip advisors reviews seriously - We certainly will!

oh!!! the pool is small and crowed.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, Guest Relations Manager at Shell Island Resort, responded to this review, July 20, 2013
Dear Shenny S.

While I am pleased that you took the time to share your experience with the public, I am disappointed to hear of the issues you experienced during your recent stay. I sincerely apologize for the challenges you encountered and ask that you please contact me at 910-256-8696 to discuss this further.

Respectfully,
Chris V
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickerington Ohio, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 12, 2013

Very nice resort for several day beach stay. Basketball team stayed here for a couple days and since it is at the end of the beach area it is very quiet. Not much else around the resort though. You have to drive for eating or shopping.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris V, Guest Relations Manager at Shell Island Resort, responded to this review, July 22, 2013
Dear hockbuck,

Thank you for staying with us. We are delighted that the basketball team could spend some time with us. Our restaurant on site is featuring a new menu, including a fresh seafood catch daily. Our facility can host any team breakfast, lunch, or dinner. This will help free up more time for other fun activities on the island. Please call me with any future questions and he hope to see the team at Shell Island again!

Respectfully,
Chris V
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shell Island Resort

Address: 2700 North Lumina Ave., Wrightsville Beach, NC 28480
Location: United States > North Carolina > Wrightsville Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Wrightsville Beach
#5 On the Beach Hotel in Wrightsville Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Shell Island Resort 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Nestled on the northern tip of Wrightsville Beach, Shell Island Resort is surrounded by a sprawling expanse of sand and unparalleled views of the Atlantic Ocean, Mason’s Inlet, and Figure Eight Island. This family-friendly resort and hotel boasts a front row seat to the beckoning sea and a beach that seems to stretch endlessly, making it feel like it is yours alone. ... more   less 
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Also Known As:
Shell Island Oceanfront Hotel
Shell Island Oceanfront Resort
Wrightsville Beach Shell Island Resort
Shell Island Resort Nc
Shell Island North Carolina
Shell Island Hotel
Shell Island Nc
Shell Island Resort North Carolina
Shell Isl All Oceanfront Suites
Shell Is Resort Wrightsville Beach

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