In a response from the manager of the HIstoric Brookstown Inn to a review written by my wife, I were very disappointed to find that the manager equated our wedding anniversary to the day to day business that the hotel handles. One year ago, my wife and I had our wedding, our reception, and our honeymoon at the historic Brookstown Inn. At that time, the manager, Alison was gracious and we were very happy with the entire experience. We decided that since we enjoyed our stay and experience so much on our wedding day, that we would come back to the hotel every year on our anniversary. So on last weekend, we went back to the hotel after requesting our same honeymoon suite. Much to our dismay when we arrived we found the room temperature extremely cold. To be exact the temperature was 65 degrees. Since it was cold and rainy outside the need for warmth was accentuated! After requesting that something be done several times, we continued to freeze inside the cold room and upon a check of the thermostat the temperature in the room was still 65 degrees. Finally we were left with no choice but to leave the hotel. Needless to say, it was a great disappointment to have our anniversary end this way. To add to our inconvenience we were told we would need to return the next day to speak to the manager about a refund. It was a great disappointment to have our anniversary end this way due to the unbearable conditions in the room but even more disappointing was the fact that the manager refunded our money but offered nothing to compensate for our ruined anniversary evening caused by the hotel's broken boiler system. In a recent response to my wife she stated that the historic hotel has a boiler system that all the staff is well equipped to handle and they assure guests the utmost satisfaction in their day to day business. However, what this manager fails to see is that there are some occasions that are much more special than routine day to day business and a wedding, honeymoon or anniversary are examples of those very special occasions, She seemed to feel that refunding our money was compensation for an occasion that we can never get back. Her response was very disappointing! She was very accommodating last year when we spent over a thousand dollars on our wedding reception but was completely nonchalant regarding our feelings of disappointment in this instance! It was hard to believe we had even dealt with her in past and that this is the way the Brookstown Inn regards returning customers. Needless to say, we will never go back to this hotel and yet, if we had been assured satisfaction and offered a complimentary stay to show that they cared about our ruined anniversary, we would have no doubt have returned to the hotel on every anniversary and shared with our friends, family and social media the great experience of this hotel. However, after our stay and the manager's attitude we would not recommend this hotel to anyone especially for an occasion as important as a wedding anniversary!
- Official Description (provided by the hotel):
- Rate includes hot breakfast, complimentary wine and cheese reception in the evenings, cookies and milk at bedtime. The Brookstown Inn was built in 1837. The Inn has the charm and ambiance of old-world architecture with all the conveniences of a modern conference facility. Its hallmarks of exposed brick walls and wooden beams enhance its Early American decor and help you escape to the charm of yesteryear. We are within a short walk of the restored 1766 Moravian village of Old Salem and convenient to the Winston-Salem business district, North Carolina School of the Arts, the Southeastern Center for Contemporary Arts (SECCA), Winston Salem State University, Wake Forest University, and Salem College. The property is also only a short distance from Wake Forest Baptist Medical Center and Forsyth Memorial Hospital. ... more less
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- Also Known As:
- Brookstown Hotel Winston Salem