I am a Wake Forest graduate student, who has given Simply Yummy my loyal patronage well over thirty times, I would imagine, spanning the last two years and I have about had it with the joint. Recently, I visited Simply Yummy and ordered an Americana (usually I get lunch, but I was in route to class), simple enough, right? Well, a service associate took my order at the counter and I paid him accordingly ($20 cash and received my change in kind). While he was making my coffee, two of my colleagues showed up and we enjoyed a little bit of conversation. Needless to say, after I had paid for my coffee, chatted with my colleagues and doctored the Americana up at the coffee station, and just as I was about to walk out the door, I was abruptly stopped in my tracks. An older woman with a supervisory feel, from behind the counter literally (and publicly) snapped at me, "did you pay for that?" I had assured that I had paid for it in full... a whopping $3-ish(?) (with a $2-tip to my regret!!). Although, I was a little unnerved at being accosted while while leaving, I was willing to let it slide, because after all, this sort of thing happens. (I have worked in restaurants before!!). My utter dissatisfaction took shape though, as I was walking away toward Wake, some 200-300 feet out from Simply Yummy's premises, when I heard a voice from behind. Mind you, I was still talking to my colleagues as they were leaving too. It was my initial waiter, asking me the very same thing... "Did you pay?" (I felt like I was being publicly shamed twice-over in front of my colleagues) I reminded him about the $20 dollar bill, he remembered, and that was that, at least I am assuming. Having been a loyal patron, and having experienced this seeming "distrust" and "public shame" was enough to tick me off and make me write this review. Note: that this event was also a tipping point of sorts, in that, the service for the last several months (i.e. September through October) has been sub-par at best. I often have to wait far too long, for food that is somewhat blasé, in an anxious and now hostile environment... Seriously, shaming someone for a few bucks. Shame on you!! I say, No more!! Avoid this place!! Unless they seriously change the supervision there, and their customer service, this place will keep tanking (i.e. read the other reviews)!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.