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“This one is a keeper” 4 of 5 stars
Review of Fairfield Inn & Suites Winston-Salem Hanes Mall

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Fairfield Inn & Suites Winston-Salem Hanes Mall
2.5 of 5 Hotel   |   1680 Westbrook Plaza Drive, Winston Salem, NC 27103   |  
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Free Parking
Ranked #8 of 36 Hotels in Winston Salem
Ohio
Top Contributor
112 reviews 112 reviews
33 hotel reviews
Reviews in 48 cities Reviews in 48 cities
256 helpful votes 256 helpful votes
“This one is a keeper”
4 of 5 stars Reviewed June 4, 2014

This property includes all the features of the Fairfield Inn brand and adds excellent execution. Good rooms, good beds, pleasant staff, better than average (for this level of hotel) breakfast, etc. A few special touches are also evident - a bowl of good mints at the front desk, a selection of cookies in the evening. Although I was not there to partake of it, a manager's reception (apparently with alcohol and a light meal) is offered on Tuesday and Wednesday evenings.

The property is located in a reasonably convenient location next to Hanes Mall, although it is on a back street (next door to the rear of a Red Lobster restaurant), and it does take a couple of extra turns to reach it from Stratford Road.

Of course, a Fairfield is not a Ritz, but the management of this property does a great job of delivering a nice experience at a reasonable price.

Stayed June 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, June 5, 2014
Dear jeffsm5111,

Thanks for sharing your experience at our hotel; I'm pleased to hear you had a good stay all-around and enjoyed a few of our extra touches! Hopefully you will be able to attend our manager's reception during a future visit to Winston. Thank you again for your review and we look forward to your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    42
    32
    13
    4
    0
See reviews for
28
24
8
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Raleigh, North Carolina
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 3, 2014

The hotel is well located for visiting the city and the area. Unfortunately, it does not meet the standard of other Fairfield Inns. The bathroom was too dark for putting on makeup although it appeared to have been recently renovated. The breakfast was so lacking that we skipped it. The coffee was like brown water and they served some fruit on the buffet that was unrecognizable as a particular variety. That said, if you just need a clean place to sleep, this will do.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, June 5, 2014
Dear Lee F,

Thanks for reviewing your stay at our Fairfield Inn & Suites. While we're glad you found us clean and well-located, we apologize that we did not meet your expectations and appreciate your feedback regarding our guest bathrooms and complimentary hot breakfast - our corporate team will discuss your comments in order to provide an excellent quality of products. If you'd like to discuss anything further, please reach out to me at the number below. Thank you again for your comments and we hope to have another opportunity in the future to give you a great stay.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mass
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 27, 2014

We had to find a good place for all of our family that came into town last weekend for our sons wedding.
Fairfield Inn certainly was the right choice. The friendly staff helped make a couple of changes for us while checking in and everyone had exactly what they needed for rooms. The rooms were quiet, the beds were comfortable and everything was cleaned like we were at home. Since we were unfamiliar with the area this was a great location. Right near the mall, restaurants and easy access to the highway.
The breakfast in the morning was far better than what most hotels offer and the ladies that kept everything hot and fresh were extremely pleasant. We would certainly come back here again!!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, May 28, 2014
Dear dizdad1,

Thank you for your review and we hope you all enjoyed the wedding! I'm very pleased to read we were able to accommodate all of your needs and that our location was excellent for you and your guests. It's also great to hear you loved our complimentary breakfast. We're grateful for your 5-star ratings across the board and look forward to seeing you the next time you're in Winston! Thanks again for your praise.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ringwood
Top Contributor
100 reviews 100 reviews
64 hotel reviews
Reviews in 52 cities Reviews in 52 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 18, 2014 via mobile

Often stay at the Fairfield when in town. Good location near Stratford near major shopping, restaurants, and major roads. They have made a number of improvements such as updating the eating area as well as the rooms. And the rates are reasonable.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, May 19, 2014
Dear lhs1,

We appreciate you staying with us so often and taking the time to leave a review! I'm glad you find our location excellent, as well as that you've enjoyed our new look - we can't wait to show off all of our new changes. Thanks again for your comments and high ratings and we look forward to your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2014

The location is just across the street from the Mall, with plenty of places to eat within a short distance. The staff was incredibly friendly. The inside of the hotel was very nice and comfortable, it had the feel of a much more expensive hotel. The breakfast was great in the morning, the young lady in charge did great job of keeping things stocked and clean. I would hold this hotel up against any other Marriott hotel that we have stayed in. Great job, thank you for a wonderful stay.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, May 16, 2014
Dear sleepymc,

Thanks for taking the time to review our Fairfield Inn & Suites; I'm very pleased to read we lived up to your Marriott expectations and that you had a clean, comfortable visit! It's also great to hear you enjoyed our complimentary breakfast and we appreciate your kind words for our staff. Thank you again for your comments and we look forward to seeing you the next time you're in Winston!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
152 reviews 152 reviews
17 hotel reviews
Reviews in 67 cities Reviews in 67 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 3, 2014

We stayed only for 1 night and got in late. Ted, the night front desk staff, was very friendly and helpful. The location is good and area has necessary places to eat, get gas, etc. To get into the hotel, you have to use a side street but no problem as this is addressed on their website and good signage.

Fairfield Inn is known for including breakfast and WIFI in their price so it is good value. Clean room, good breakfast and friendly staff. Would stay here again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, March 4, 2014
Dear Ligaya2,

Thanks for your review - we're glad you had a good stay and found our staff accommodating and friendly, as well as that our location worked well for your needs. We appreciate your high ratings and look forward to seeing you the next time you're in Winston! Thank you again for your comments.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapin, SC
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 24, 2014

Had a very nice stay at the Fairfield Inn Winston Salem Hanes Mall. Everyone there was extremely friendly and helpful. We stayed at several motels in the area recently but to date this has been our best stay not only for reasonable price but just feeling at ease while away from home. Enjoyed breakfast each morning down in the lobby area and everything was well organized, maintained and replenished. Check in was quick and very accomodating. Hotel is very close to shopping and dining of all types. We will be making our next reservation back at this hotel again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, February 25, 2014
Dear gbcheetah,

We appreciate you writing a review of our hotel and are delighted to be your favorite experience in Winston-Salem! I'm happy to hear you enjoyed our complimentary breakfast and found our staff very efficient and friendly, as well as that our location worked well for your needs. Thank you again for your comments and we can't wait for your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Winston-Salem Hanes Mall

Address: 1680 Westbrook Plaza Drive, Winston Salem, NC 27103
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Winston Salem
#15 Business Hotel in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Winston-Salem Hanes Mall 2.5*
Number of rooms: 130
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Also Known As:
Fairfield Inn Winston-Salem Hanes Mall Hotel Winston Salem
Fairfield Winston Salem
Winston Salem Fairfield Inn

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