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“Very good experience” 4 of 5 stars
Review of Marriott Winston-Salem

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Marriott Winston-Salem
3.5 of 5 Hotel   |   425 North Cherry Street, Winston Salem, NC 27101   |  
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Ranked #19 of 36 Hotels in Winston Salem
austin texas
Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
“Very good experience”
4 of 5 stars Reviewed June 19, 2013

We got rooms at the Marriott at an extremely discounted rate by bidding online. I rarely use blind bidding as the hotel usually puts you in the worst possible room! We got two great rooms at the Marriott and had a very nice view of the city and the distant mountains. The employees there could not have been nicer. Every person we encountered was friendly,competent, and helpful. The room was very comfortable and the location in downtown Winston-Salem is great. There are many restaurants within a block or two, nice bars and coffee shops too. It is a lively street scene and a safe downtown neighborhood. Hotel parking is very convenient and the cost is much lower than usual for a downtown hotel.

Room Tip: North side has nice views.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • German first
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English first
Belfast, United Kingdom
Top Contributor
65 reviews 65 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 14, 2013

I'll confirm pretty much what most of the other reviews on this hotel say - hotel itself is average, nothing spectular but also nothing wrong with it - good business hotel. Nice bar & excellent breakfasts. Staff also very friendly.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 13, 2013

This is a nice business center hotel. Located downtown it is walking distance to most places. Marriott always has the best pillows and this was no different. There were a couple of down sides the sheets on the bed were very itchy and the room temp never got to the point I turned it down to. The service is great. Valet, front desk, and room service are some of the best of any hotel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
59 reviews 59 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed June 8, 2013

Wedding in W-S caused us to stay here. The people here are extremely friendly and try hard to please. The urban coastal parts of the US could learn from them. However, the hotel was depressingly dated, metal, synthetic and worn. Beyond that, if you need a bed - they have beds.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottManagerWS, Front Office Manager at Marriott Winston-Salem, responded to this review, June 13, 2013
Thank you for your patronage and your kind words about our staff. We truly strive to show every guest how much we appreciate him or her. I do hope that you will be able to visit us again in the future, particularly after we complete our renovation this year. We are excited to provide our guests with a refreshed, modern hotel in our convenient downtown location.
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North Carolina
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 4, 2013 via mobile

This hotel is average at best. The valet service was good and fast. Check in seemed to go smoothly until I arrived at my assigned room and the keys would not work. Called the front desk from the house phone on my floor to ask for assistance and was told someone would be right up. I waited about 10 minutes for someone to show up to help at which point I went back to the lobby since it seemed silly to wait any longer. The front desk clerk gave me new keys which did work.

The free Internet in the hotel is so slow that it is essentially useless and therefore makes this hotel not a business friendly location.

The location is great in downtown and there are several bars and restaurants in walking distance.

Overall I might stay here again but this could be a very nice hotel if the service and Internet were improved.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MarriottManagerWS, Front Office Manager at Marriott Winston-Salem, responded to this review, June 13, 2013
Thank you for your review about our Winston Salem Marriott. We want every guest to experience the exemplary service that we are known for, and I am truly sorry that we failed to provide you with a perfect experience. We would love to further discuss your stay. At your convenience, please call 336-725-3500 and speak to the Manager on Duty so we can address these concerns.
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North Caroilina
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 26, 2013

I enjoyed my stay at the Marriott Winston-Salem. The front-desk staff checked us in efficiently, especially given there was a conference at the nearby convention center. Everything was clean and comfortable. I noticed that the elevators are overworked when occupancy is high. On more than one occasion, the wait for an elevator was long. The hotel is convenient to downtown and there are several restaurants and coffee shops nearby. I would stay here again.

Room Tip: If you don't like slow elevators, try to get a room on a lower floor and take the stairs.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottManagerWS, Front Office Manager at Marriott Winston-Salem, responded to this review, June 13, 2013
We were so grateful to have you with us at the Winston Salem Marriott. I am thrilled to hear that you enjoyed your stay, and hope that you will be able to visit us again soon.
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indiana
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 22, 2013 via mobile

This was our second trip back to this Marriott. It's a nice hotel with a really good bar and restaurant . We are elite members and we were disappointed with the concierge lounge. The room was too warm, ac wasn't working well. Also breakfast was a mess. Tables weren't cleaned, coffee and food not kept stocked. I had to ask attendant to get a toaster for the bagels etc. it was busy and marriott should have two attendants. The coffee was was very weak. On the other hand the night time offering was much better. The lady was on top of things and the food was excellent. Our room and bathroom were nice, much bigger than the marriott by the greensboro airport. We were on the 11th floor and the ac wasn't working good in our room. We should have requested a change of rooms. It never got better. Overall we will stay there again because of the location. Great restaurants walking distance-try sweet potatoes on trade street, it was delicious!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottManagerWS, Front Office Manager at Marriott Winston-Salem, responded to this review, May 25, 2013
I am happy to hear you would stay with us at our Winston Salem Marriott again, and were able to enjoy our spacious guest rooms and evening Concierge service. I am sorry to hear that your experience was not entirely perfect, however, and would love to address this for you. Please call the hotel at your convenience if you are able to discuss your stay with me further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Winston-Salem

Address: 425 North Cherry Street, Winston Salem, NC 27101
Location: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Winston-Salem 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
Winston-Salem, NC's only full service Marriott Hotel. Conveniently located downtown in the Twin City Quarter. Amenities include 14,000 square feet of flexible meeting space, our signature restaurant, Graze, concierge levels, room service, valet parking, business center, fitness center, glass enclosed indoor pool, in-house audio visual services department and more! ... more   less 
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Also Known As:
Marriott Winston-Salem Hotel Winston Salem
Marriott Hotel Winston Salem
Winston Salem Marriott

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