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“Friendly but slightly lacking ” 3 of 5 stars
Review of Holiday Inn Express Winston-Salem Downtown West

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Holiday Inn Express Winston-Salem Downtown West
2.5 of 5 Hotel   |   110 Miller Street, Winston Salem, NC 27103   |  
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Ranked #21 of 36 Hotels in Winston Salem
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Friendly but slightly lacking ”
3 of 5 stars Reviewed 4 weeks ago

The room was clean and stocked. The Internet was slow and the gym was down for "maintenance" during the entire length of our stay. However, the staff was friendly and real eggs and bacon were served during breakfast. Altogether, it was a nice hotel.

Stayed November 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    44
    32
    18
    6
    10
See reviews for
38
11
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44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
mis9
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

I reserved a room at Holiday Inn. I made reservations for wrong days. I was one week off. When asked to move dates one week, they refused. The hotel was 100% reserved for both dates and kept my deposit which was 100% of entire stay over $650. Hotel then threatened to call police if I offered my room to a guest in my place for free.

WARNING If you don't follow the Holiday Inn policy they keep your entire deposit that is 100% of cost of room. US Airlines and Hertz both understood the mistake and changed the date of services without any hesitation. I have stayed at Intercontinental Hotels all over the world, but never again.

Stayed October 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review, October 15, 2014
Thank you for your feedback mis9,

I wanted to apologize for any inconveniences that occurred during your stay with us. This type of behavior is unacceptable and has been brought to the attention of our management team.
I do hope you choose to stay with us again in the future and that we are able to correct any past issues that have happened to you and any future guests you have that stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, Virginia
Top Contributor
80 reviews 80 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 5, 2014

Very good breakfast with fresh fruit, sausage, pancakes, creals etc. Room was comfortable and clean, towels were better than most Holiday Inn Express's. Location is beside a Panera, across with hospital. Just a short drive to Wake Forest. Not elegant but clean, quiet, and decent food.

Work equipment is not great but was plenty for our needs. No hot tub. They were cleaning the carpets while we were there, so I can tell you the carpets in the rooms were recently cleaned. Ours was still wet, but at least it was clean!

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review, October 15, 2014
Thank you for your 4-star review APrettyLittlePark!

Our breakfast is one of the many amenities Holiday Inn Express Downtown West offers to our guests. The location is very ideal for any of our travelers since we are so close to dining and entertainment.
I am glad you enjoyed your stay and do hope to see you again in the future.
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Morrison, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2014

A very clean older property, nicely maintained and quiet. Great breakfast, extremely friendly and helpful staff members. I reserved a king bed room but got a room with two double beds (50" wide). Their "High Speed" internet is anything but high speed. I stayed there two days and could never keep a connection. I measured the speed several times on a website that provides that info, their connection speed is 0.1 MPS while the national average is 20 MPS. Their "High Speed" is comparable to dialup via 56K modem.....don't expect to use their internet for any kind of productivity.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review, October 15, 2014
Thank you for your feedback SilverEagle2014,

We are diligently working on amending our internet service. I apologize for the inconvenience of the internet not being up to your standards. I will make sure my General Manager is aware of the issue and we will do our best to rectify it.
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Wake Forest, North Carolina, United States
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 2, 2014

A last minute weekend pageant required me to book a hotel room for a couple of nights in Winston-Salem, NC. Using points I was able to find a relatively nice property available near the convention center large enough for myself, my wife and daughter participating in the pageant. The exterior looked nice and was located near the hospital with easy in/out access. The attendant wasn't particularly attentive upon check-in listening to music and talking on his phone but was friendly after walking over to us. No upgrades or extras were presented which was somewhat disappointing as a long-term platinum member.

The room was ok and bed was actually extremely comfortable but was very dusty with cobwebs in the corner of the windows and popcorn kernels on the floor in-between the bed. What I couldn't get past however was the hideous carpet - extremely aged and worn with the ability to turn white socks a much darker color. Talking with another guest confirmed the same issue the next morning. I would have asked for another room but it was already late and we were very tired. The breakfast buffet the next morning was very good and helped alleviate some of the initial booking remorse thankfully.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review, September 3, 2014
Thank you for your feedback Steven T. I apologize for the inconveniences that occurred during your stay. I will have our maintenance team and housekeeping team know about these issues. This is unacceptable seeing as we uphold a very strong belief in the importance of cleaning and paying attention to detail. I do hope that we are able to accommodate you again in the future as well as ensure a better quality of stay.
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Boone, North Carolina
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 54 cities Reviews in 54 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed September 2, 2014

We originally stayed here because it's so close to the hospital. We are from out of town, but had surgery with complications here, which meant we needed to come back many times.
But, we came back because it's a nice hotel with a great price and wonderful staff.

In truth, the carpet could be updated, but the rooms are nice and very clean (except for the carpet, which has seen better days).

Several restaurants in the shopping center next door and very convenient to the highway.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review, September 3, 2014
Thank you for your feedback! We have a large advantage of being a walk away from Wake Forest Baptist Hospital and Novant Health. I am glad we were able to assist you and your fellow guests during your stay.
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Southfield, Michigan
Top Contributor
82 reviews 82 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 22, 2014

We enjoyed our stay very much! The free breakfast was a winner, esp with our sons! The hotel was clean and very convenient to the downtown area. We enjoyed the pool and the fitness center was small but nice. We would def stay here again.

Room Tip: get a room on the top floor. very quiet
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn S, Director of Sales at Holiday Inn Express Winston-Salem Downtown West, responded to this review, September 3, 2014
Thank you for your contribution and feedback! We look forward to your next arrival!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Winston-Salem Downtown West

Address: 110 Miller Street, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 36 Hotels in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Winston-Salem Downtown West 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
New downtown Winston - Salem hotel boasts excellent facilities Enjoy comfort at our new Holiday Inn Express Winston-Salem Downtown West near Wake Forest University. Our Winston - Salem accommodations will make you feel at home when you travel.Families looking for lodging in downtown Winston - Salem will enjoy staying at our hotel, located just off Business I-40. We offer close proximity to numerous Winston-Salem attractions, so you will always have something fun to do. Nearby sights and activities include shopping at the Hanes Mall, exploring historic Old Salem, SciWorks, the Reynolda House Museum of American Art and Bethabara Park. Business travelers will be impressed by the comfort of our Winston - Salem hotel. Situated downtown near the Benton Convention Center, we are convenient to large companies, including the BB&T headquarters, Krispy Kreme headquarters, Sara Lee, GMAC, Lawrence Joel Coliseum and both Wake Forest University Baptist and Forsyth Medical Centers. Salem Academy, Winston Salem State University and North Carolina School of the Arts are nearby. We offer a 24-hour business center with fax, print and copy services and free high-speed, wireless Internet access.While lodging in our downtown Winston - Salem hotel, enjoy amenities like the outdoor pool, a 24-hour fitness center and complimentary Express Start hot breakfast. Book your reservation now to take advantage of our great Winston - Salem hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Winston-Salem Downtown West Hotel Winston Salem
Holiday Inn Winston Salem
Winston Salem Holiday Inn

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