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“Great location, Clean rooms, Great rates” 4 of 5 stars
Review of Comfort Suites Winston Salem/ Hanes Mall

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Comfort Suites Winston Salem/ Hanes Mall
2.5 of 5 Hotel   |   200 Capitol Lodging Court, Winston Salem, NC 27103   |  
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Ranked #15 of 39 Hotels in Winston Salem
Carolina Beach, North Carolina
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
“Great location, Clean rooms, Great rates”
4 of 5 stars Reviewed May 7, 2013

Stayed here for business and was able to book a jacuzzi suite for around $100 which was nice. My room was very clean and came equiped with a fridge and microwave. The king bed slept great and there was a nice flat screen in the room. Right next door was an outback steakhouse which was very conveinent. I will stay here again on my next trip to Winston.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 11, 2013
As an all suites property, all of our rooms have a mini refrigerator and microwave. I am glad to hear you enjoyed our newly renovated room with the 32 inch flat screen television. Our team hopes to see you again soon.
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94 reviews from our community

Traveler rating
    43
    31
    9
    4
    7
See reviews for
38
18
5
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Harrisburg, PA
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 7, 2013

My husband and I stayed at this hotel for 3 nights while attending his Navy Reunion. It was centrally located to everywhere we needed to be. The staff was very helpful. The television went blank one day and a gentleman came in a few minutes - it was a minor thing - he took care of it. I enjoyed that there was coffee available at all times of the day and evening. The breakfast was adequate but there were no eggs (except hard boiled) available on the weekend. Our room was spacious and clean. I did use a treadmill in the exercise room. I believe there were 3 pieces of equipment there. We would have utilized the outdoor pool - it looked inviting - but unfortunately the weather didn't cooperate. Overall, a nice hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 20, 2013
We have recently changed our breakfast. Scrambled eggs are now served Monday-Friday, Saturday and Sunday we serve biscuits and sausage gravy. Hard boiled eggs are available everyday along with assorted pastries, yogurt, cereal, and beverages. Make your own waffles are available daily also.

Our fitness room includes two treadmills and an elliptical machine. It is open 24 hours with room key access.
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Winston-salem
1 review
5 of 5 stars Reviewed May 1, 2013

The service from the time we stepped into the hotel was wonderful. The room was spacious and neat. The location was quiet and not a lot of traffic going through because it was at the end of the street beside another hotel. I don't have any complaints about the hotel. I had fun.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 11, 2013
Our rooms are larger than most standard hotel rooms. Are average square footage is 384 with our 2 room suites being 456 sqft. Our team appreciates your business and hopes to see you again soon!
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Hickory, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 25, 2013

Stayed at this hotel while on a business trip. I arrived at 10 pm to a shower full of hair and a toilet seat with dried urine spots on it. The air conditioner was not working properly and the roomI was extremely hot all night.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 19, 2014
Without knowing all of the details it's difficult for me to research. I apologize for our oversight on the cleanliness. Over all this is not a ongoing issue at this property. I understand that doesn't change how your stay was, but I am lead to believe that someone made and error in checking you in to that room that should have been listed as a dirty room.

Regarding the temperature the black out curtains do have a challenging design. When they are pulled closed with the sheers it can create a tunnel. The air can get stuck between the window and the curtain and doesn't blow in to the room. A simple manual adjustment of the curtains corrects the issue so that the air will blow in to the room instead up in to the window.
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Tennessee
Top Contributor
104 reviews 104 reviews
29 hotel reviews
Reviews in 57 cities Reviews in 57 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 23, 2013

This hotel looks very nice on the exterior; however, the maintenance leaves something to be desired. The lobby floor was even dirty. The evening reception was a disappointment as all the food was gone after thirty minutes. Having a glass of wine was nice, but the food does not get replenished. Our room had numerous maintenance issues which we reported upon leaving. The faucet in the bathroom was hard to operate, the phone was not working, the lock on the door was loose, and the sofa had seen better days. This is our first bad experience at Comfort Suites, but we will think twice about staying at another one anytime soon. I will say that the staff was gracious and tried to be helpful; no complaints there. The breakfast was more like a budget hotel, but it was adequate to give you a start to the day. The location is fantastic, but there are many other hotels in this area which may have more to offer.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 20, 2013
I apologize that you encountered so many challenges during your stay. We rely heavily on the feedback of our guests especially when it comes to maintenance issues. Thank you for sharing that information with our staff so that the issues could be corrected. We have recently installed a boot scrap at the entrance of the property to assist with the mud traffic that is brought in by the work crews. We make every effort to be properly prepared for our guest reception. Items are restocked through out the hour event however, it appears on this date we failed to calculate the demand and simply ran out of the food items.
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Sharpsburg, Georgia
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 13, 2013

We have stayed in many properties in the Choice Hotel chain. This property offered the WORST BREAKFAST in any hotel that I have ever stayed. Yes, there are make your own waffles-the only hot item offered for breakfast. Oh, they did offer prepackaged biscuit sandwiches and prepackaged pancake sandwiches that you had to put in the microwave. They offered prepackaged hard boiled eggs (2 to a pack). The yogurt was an off brand. I had a bagel and piece of pastry. Overall, a very disappointing breakfast considering this is a Comfort SUITES it did not meet expectations of what other similar properties offer. Breakfast was also cut off at 9A; not 9:30A. This hotel offers a free customer appreciation hour 3 midweek nights each week from 5P-6P. The night we arrived it included cold beer on tap (which tasted great after a long day's drive), wine in a carafe, chicken fried rice, egg rolls, and cake. In my opinion, this happy hour should be eliminated the money put towards bringing the breakfast up to chain standards.
The hotel itself was clean and is centrally located with many restaurants and stores closeby. Historic Salem Village is about a 10 minute drive from here as is downtown Winston-Salem.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 11, 2013
As of May 2013 this location offers a hot breakfast 6am-9am Monday-Friday and 7am-10am Saturday and Sundays. For individuals leaving before 6am grab bags are available which include a breakfast bar, bottle of water, and a piece of fruit. Please see the front desk for more information.

Our guest reception is offered Monday-Wednesday evenings from 5:30pm-6:30pm
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Charlotte, North Carolina
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 27, 2013

Clean recently remodeled rooms with a two queen and foldout couch suite for $89 pretax on a Sat night. The usual small workout room and breakfast bar. Perfect for a soccer tournament hotel. Well located too, with a lot of restaurants nearby.

Room Tip: Ask for a suite with a foldout.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 11, 2013
Our hotel offers 80 spacious suites. All but our 8 Jacuzzi suites are equipped with a sofa sleeper. 38 of the rooms offer 2 queen beds and the sofa bed. Perfect for a family or a sports team!
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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 39 Hotels in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Official Description (provided by the hotel):
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites

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