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“Great Stay!” 4 of 5 stars
Review of Comfort Suites Winston Salem/ Hanes Mall

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Comfort Suites Winston Salem/ Hanes Mall
2.5 of 5 Hotel   |   200 Capitol Lodging Court, Winston Salem, NC 27103   |  
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Ranked #15 of 39 Hotels in Winston Salem
North Carolina
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great Stay!”
4 of 5 stars Reviewed November 17, 2012

Stayed overnight to attend WSSU homecoming game. Our room had the jacuzzi tub and fireplace which actually worked this time. The hotel's location is great. Their breakfast wasn't great; regular continental; so we opted to eat out. We enjoyed our stay and would definitely stay again when we come back to town.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, October 2, 2013
If it's been a while since you have stayed at Comfort Suites Hanes Mall, I encourage you to come back and see our new look and check out our hot breakfast. Still offering spacious suites, great location, friendly staff, and competitive pricing.
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95 reviews from our community

Traveler rating
    44
    31
    9
    4
    7
See reviews for
39
18
5
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Tenn
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 3, 2012

Stayed there for 3 nights. Very pleased with the room, the service and the location. Breakfast is nothing special, but your not staying at a Crown Plaza, this is a continental breakfast at a Comfort Inn. There are too many restaurants close by to even begin to mention names. If you can't find a place to eat dinner with in a 10 minute drive, your too picky. I have NO problems with the internet and we were on the 3rd floor. Not sure what problems other people had with slow internet.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 11, 2013
The hotel shares a parking lot with Outback Steakhouse. In addition our location does offer access to over 50 restaurants within a 5 mile radius. Some of the restaurants include Olive Garden, Texas Roadhouse, Chili’s, Applebee’s, Macaroni Grill, Burger King, McDonalds, Genghis Grill, Chick Fila, Wich Wich, Lonestar, Cheddar's, Nacho Daddy's, and Oriental Café.
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Lenoir City, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 17, 2012

Ive stayed several times the last few months at this hotel. The staff does a good job. The rooms are clean. Breakfast is just okay. No hot items, except waffles that you can make. The internet service is JUST AWEFUL. Ive not been able to keep a signal long enough to do anything. I dont know what people there on business would do.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 11, 2013
Our internet was upgraded several months ago and seems to have corrected any previous issues guest encountered. Also in May 2013 we started offering a hot breakfast.
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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

Stayed here for two nights in mid-Aug, 2012. Got a really good rate using AAA membership. Room was very nice, clean and quiet at night. Nice outdoor pool, great (free) breakfast and courteous folks at the desk. Wifi signal was a little weak in the 2nd floor room.
Would definitely return.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 20, 2013
We do accept AAA for individuals that are active AAA members. Please advise hotel staff at time of booking that you are an AAA member. Also have card present at check in. Please inquire with the hotel for other discounts and promotions that are available.
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Greenville, SC
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed August 17, 2012

I stayed at this property Sunday August 12th through Wednesday August 15th. I arrived Sunday evening around 8:30. The hotel is convenient to the highway, and to numerous restaurants and retail options. The parking lot was well lit and felt safe. A family seemed to be enjoying the swimming pool. Check in took less than a minute. My room was spacious with a nice King size bed, ample closet space, a nice work area, a separate sitting area, coffe/ tea service, microwave and refrigerator. The bathroom was large, clean and well lit. (The hair dryer was very weak). The A/C had been left off so the room was quite hot upon arrival and took an hour or so to cool to a comfortable temperature. The TV (a large flat screen) was nice but the hotel cable system must not be HD as the TV picture was poor. The room was cleaned daily and fresh towels and toiletries were provided.
The breakfast buffet included a nice selection of cereals, fruits, pastry's, yogurts, juices, and several "cooked" options...microwavable biscuits, etc. They even have a make your own waffle station. The fitness center has several cardio machines, (eliptical trainers, and treadmills).
Auto-checkout worked fine. Overall I was satisfied with this property and I would stay here again.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, July 5, 2013
Additional to everything that was said we offer a guest reception Monday-Wednesday evenings 5:30-6:30, dry cleaning services, meeting space, and a hot breakfast Monday-Friday 6am-9am and Saturday-Sunday 7am-10am.
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Lynchburg, Virginia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 9, 2012

The room was very spacious and clean. The breakfast was sufficient but nothing incredible.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, July 5, 2013
Our rooms average 384 sqft. This is 84 sqft more than a standard hotel room.
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Matthews
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 1, 2012

Stayed at Comfort Suites Winston-Salem June 28-July 1 for a convention. Front desk person was very cordial and recommended places to eat and shop. Room was on the fifth floor and was equipped with two queen beds, a microwave and mini fridge. The room was clean and inviting. Although some reviews mentioned highway noises, we did not find this to be a problem. We slept well all four nights. Check out was very smooth. There are only two luggage carts, but everyone cooperated so as to have use of them. I would highly recommend a stay here if you are ever in Winston-Salem.

Room Tip: Choose higher floors for less disturbance
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, July 5, 2012
Thank you for choosing Comfort Suites Hanes Mall while attending your convention in Winston Salem. I am glad you enjoyed the room. The rooms are currently being renovated with new carpet, furniture, flat screen televisions, and granite vanities. Once rooms have been completed we plan to make some changes to our lobby and breakfast area. I hope to see you again next year!
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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites

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