This room was booked for me & some out of town friends who were in town for a function. I was told that all the hotels from Greensboro to Burlington into Raliegh were booked solid for a Furniture Convention. From the outside the hotel looked really nice, When I was checked into my room, the other room was for 2 grown men to stay in. I was given their room key until they arrived, 1st I was very confused as how the rooms were #, When I walked into my room, the room was very basic, one bed (that really didn't look like a double) an older model tv, a small table & chair, and a small kitchen-ette. I wasn't pleased, But I knew that this was all that was available in the surrounding areas. I went to check on the guy's room & when I finally found it b/c of the confusing # system. I opened the door and saw a room layout JUST like mine, and I immeaditely knew this was not going to work for 2 grown men,So when I went to the front desk to ask for 2 doubles because the there would be 2 grown men staying the room & that there was no way they were going to share a bed,The gentleman working the front desk (I think he was a manager) said to me in a very sarcastic way, That there were no double rooms & that one of them better get a blanket & sleep on the floor. Well when the 2 gentlemen arrived I informed them of the situation. One of them decided to get dressed in my room, We also needed an iron to press our clothes, I called down to the front desk & I was told all the irons were in use, and if one became available she would call me back..Safe to say....we never got that iron...The only positve thing was the shower, the water pressure was GREAT!!!!!, The remote to the tv didn't work, even though I was only interested in watching one thing (GO NY KNICKS!!!!!), When it was time for us to go out for the evening, one of my friends suggested that I bring my bag with me, That was code word for: We're not coming back here tonight!!!!
I also noticed that this hotel is also an extended stay for people who have been displaced for different reasons, I was on the elevator with a lady who sais she had been staying there for 6 mo. and was finally able to go home, I also noticed a man coming out of a room who was clearly homeless. So we were just there actually a few hours....enough time to shower,& change watch the Knicks/Celtics game & that was it. Glad the room was paid for by someone else. We did not return that night.
Only stay here unless everything else is sold out in a 20-30 mile radius
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 5, 2013
I received a copy of your review, and wanted to take a moment to personally respond. I am pleased to read your remarks about the water pressure in the shower and you being able to watch the Knicks games. However, I am very sorry that we were unable to accommodate your request for a room with 2 double beds. Additionally, I am disappointed to hear you received such poor response to your request. As this hotel’s manager, I can assure you that I have expressed your comments to our team and will be implementing a plan of action to ensure your experience is not repeated.
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We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at WSU@extendedstay.com. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.