I've stayed at this hotel several times. I was there in Dec 2012 and again just before Easter (late March 2013). Sometime between those two visits things changed a lot here. Before: the service was very friendly, warm - like visiting home folks. After, in March, the hotel was still very nice, but the service seemed colder, much more like a business transaction than a friendly encounter. I know many people prefer that, but I did not like it as much. I don't know whether they're under new management or new owners or what, but I wish they could reproduce the nicer atmosphere we experienced in our visits in Dec 2012 and earlier. I wish I could rate them somewhere higher than "average" but I didn't consider it "very good" so ....
Initial review from a late December 2012 trip: My mother and I have stayed at the Wilson HIE at least 4 times over the past 8 or 9 months and we have had a great experience each time. VERY HIGH marks for Erika. When I called to schedule our second visit, Erika answered the phone -- and remembered us! She seems to work all the time and geniunely cares about the guests in her care. We like the rooms. I do prefer to stay on the floors that have ice machines -- it's not fun having to walk down the stairs to get ice. But other than that, I don't have any bad things to say. I like the breakfast buffet -- it isn't the best breakfast I've ever had, but it's a buffet in a hotel! It's much better than most hotel breakfast buffets I've had. As to the person who say roaches, in our four visits (or so) I've never seen any critters at large. I think it is a good stay for the money. My mother is at the point where she can't really comfortably stay with relatives anymore for various reasons -- and I am very comfortable leaving her at the HIE at times when I have to be out but she doesn't want to go. I have no doubt that the staff there would take care of her if she needed it. All in all, I find it a really comfortable, safe place to be and recommend it to anyone who isn't in the market for a Ritz Carlton.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites - Wilson Business District, is the choice for discerning business travelers in Wilson, NC. Our location is close to numerous local businesses and only blocks away from a wide variety of restaurants. Our beautiful five-story hotel features secure interior entrances and 2 conference rooms. Our guest complimentary business center features 2 computers, laser printer and high-speed Internet access! We also feature a fitness center and outdoor pool. All guest rooms have free high-speed wireless Internet access, refrigerators, microwaves, coffee machines, irons/ ironing boards and hair dryers. We know you will enjoy your stay with us! ... more less
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- Also Known As:
- Holiday Inn Express Wilson Downtown Hotel Wilson
- Holiday Inn Wilson
- Wilson Holiday Inn