I checked in late one Friday night, the desk clerk was very polite, but there was a strong odor of cat urine in the room. Beyond that, the room looked clean. I went back to the front desk and asked to see a different room, but the next one had dust hanging from the ceiling in the corners and the wet dog smell was even stronger than the cat urine in the other room! Ugh!
I told the desk clerk I just wanted my money back, and I wasn't going to complain after that. I'm not an animal person, so maybe this is what people can expect if they sleep in a motel that allows pets, right? (I hope not).
Sadly this wasn't the end of the matter. I came to find out my refund didn't come through. I went back the next morning to see if someone could fax some information to my bank to authorize the refund. I needed that money to get home, and it's a simple process. Turns out, the Front Desk Manager on duty was not authorized to clear the refund (what?) and she said I'd have to wait until the Property Owner came in the next day. She told me she'd fax my info to the Property Owner and he'd take care of it from his office. I told her even though it was a weekend, my bank's customer service hours extend through the weekend and the faster he cleared the refund, the better. She nodded and said she'd call me when he sent the fax.
As I left, I saw two large dogs running around the parking lot without leashes, their owners nowhere in sight. Not safe for pet lovers at all. What if they attacked another pet? Assuming they could be good dogs, what if they got hit by a car? Like I said, I'm no animal person, but I still felt worried that something could happen to people's pets.
That afternoon, I had still received no word from her nor the Property Owner. I called and got a different desk clerk who knew nothing about my situation and insisted that banks are closed on the weekends so there was nothing anyone could do for me. Apparently she couldn't believe that my bank was so efficient. I felt like she thought I was some over-panicked idiot. She told me she'd leave a message for the Property Owner.
The next morning, the day I was to leave Wilmington, I contacted the motel again and asked for the Property Owner. He didn't come in until later that day because he was in a meeting, and when he did call me back he told me he hadn't faxed the authorization to my bank because it was the weekend. I told him the same story about my bank, once again I was made to feel like I was some desperate liar, and so I told him to just try to send it. He said he would and I thanked him.
I waited in town until for a few hours, mostly because I needed gas and couldn't go far. No word from the Property Owner.
I called him again at 4PM and he told me he still hadn't sent it. The property owner didn't give a rat's about my situation! He must've thought I was delusional about my bank's wonderful service and what they offer to their customers (unlike some)! I was upset, but I had to keep calm. No one will do anything for you unless you keep calm and stay polite. I told him I was frustrated and asked him to PLEASE, just MAKE THE ATTEMPT to fax my information to the bank and then that would be the last he would hear from me (I feel so degraded for having to resort to begging)! He complied and called me back to make sure the information was correct before he faxed it. By then, I had already left town because, luckily, my husband had his credit card. Yay debt!
I thanked him and hung up. Five minutes later, I called my bank and the refund was cleared. On a Sunday.
I've decided to go back on my word and actually speak out, and I hope he reads this. Though they seem polite, the clerks and management at Red Roof Inn in Wilmington do NOT care about their customers. I stayed at the Ramada just down the street and had much better customer service there.
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- Also Known As:
- Red Roof Inn Wilmington Hotel Wilmington
- Wilmington Red Roof Inn