I found it curious that the office was at the rear of the hotel, where, in my mind, there should have been quiet guest rooms. Instead, some of the rooms were closer to the street and thus, more noisy than needed be. We checked in and found that we could not get cold water for more than a minute at a time because HOT water came out of the "cold" tap, as well as the hot tap. Because of that, we had concerns about the quality of the water and when we approached the clerk on desk duty, we were met with indifference to our concern. Fortunately, we had a gallon size Igloo jug with us and we filled it with water from their lobby water cooler as the tap in their breakfast room had the same problem. We stayed away from the ice machine, which was inconvenient, but we didn’t want to risk getting sick on our trip. (Better safe than sorry is our motto.) Every day, twice a day we went to the well, as I called it. Other than this worrisome problem, we enjoyed our stay of two nights. The location was good, fairly quiet and the rate was very reasonable.
When we left we left a note for the manager for when they returned to duty. (That did bother me that there wasn’t anyone with authority there during our stay.) When we got around to checking our email, there was a note of apology and a partial refund on our charge card, which went a long way in making up for the inconvenience.
I would definitely run the water a while before checking in here again, and if it has been corrected, I would definitely stay here again.
- Official Description (provided by the hotel):
- Formerly the Fairfield Inn by Marriott. ... more less
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- Also Known As:
- Baymont Inn & Suites Wilmington Hotel Wilmington
- Baymont Inn And Suites Wilmington
- Baymont Inn Wilmington
- Wilmington Baymont Inn