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“Excellent place to stay when visiting UNCW” 4 of 5 stars
Review of Comfort Inn University

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Comfort Inn University
2.0 of 5 Hotel   |   151 South College Road, Wilmington, NC 28403   |  
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Ranked #32 of 44 Hotels in Wilmington
Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent place to stay when visiting UNCW”
4 of 5 stars Reviewed March 8, 2012

The staff was terrific, the breakfast great, and the location perfect to UNCW. The rooms need updating and I could tell that renovations were underway. My only suggestion would be to replace the small square pillows with larger ones.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    63
    43
    34
    33
    47
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Mansfield, Ohio
1 review
5 of 5 stars Reviewed February 15, 2012

This is my 5 or 6th stay at this hotel. The staff from management to service providers go above an beyond to make ones stay pleasant and relaxing. The hotel is always clean. I especially appreciate the fact there is large vehicle parking. The are several dining places in the vacinity and many which deliver. You can't go wrong staying at this hotel. I am impress with management willingness to look for and make improvement when needed.
Tina A.

Room Tip: I have stayed in various part of the hotel without any problems. They also have a laundry room.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston-Salem, North Carolina, United States
Top Contributor
76 reviews 76 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 7, 2012

Renovations are going on, the new part looks great, the older part very good. Staff are wonderful and very friendly. Breakfast is nice, lots of choices and muffins are to die for. Only complaint is that on second stay I couldn't get internet in my room. (I was in 4th floor end of hall that time, when I was on 2nd floor near elevator no problem) Staff said it was probably due to routers which will be installed at a later time. Liked so much two weeks ago that I stayed again this weekend. Will be making reservations for next seminar here as well. Location is great for UNCW and there is plenty of shopping and restaurants nearby.

Room Tip: If internet is essential, check to see if routers have been installed, if not, get lower level room...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOUNTAINDALE
2 reviews
5 of 5 stars Reviewed January 11, 2012

The Comfort Inn University in Wilmington is the only that we will stay wiile in Wilmington. It is an excellent establishment with outstanding personnel and Epharem always goes out of his way to make sure our stay is as comfortable as possible--it is like staying with family when we are there.

Room Tip: Any room in this establishment will be great.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
Top Contributor
78 reviews 78 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 8, 2012

The overall presentation of the hotel is unsightly! The floors in front of the elevators are bumpy, the hall ways preped for paint and missing signs, the ceiling in the room was also prepped for paint, the wall exiting the lobby was spackeled left un sanded and unpainted, the entry doors only swung one way and were very hard to get the luggage carts in/out, and the windows were gross and dirty. with that said the hotel was very clean, organazed, and well stocked. The employee at the front desk was very nice and helpful, and the breakfast was one of the best ive had at a hotel ( breakfast area looks recently renovated)! The hotel has the potential to be a good place to stay when the renovations are done. I just dont understand why it is taking so long for them to finish?

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 28, 2011

I noticed black mold behind wall paper and behind bed frame, also behind mirror. Also hotel has renovations going on that don't exactly look right, I've written the health department and building code enforcement. The rooms are filthy and we found hair in the bed and urine on the toilet. This hotel should be condemned. Also the kitchen lady was seen limping then touched her foot then proceeded to touch the rolls. I didn't waste my time talking to the GM he was busy with a angry customer lol! Serves him right. This place is the most disturbing place I've seen. The GM and housekeeping and front desk should be fired. I have also contacted the local newspaper, I think they will publish our review.

  • Stayed October 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tkfinserve, General Manager at Comfort Inn University, responded to this review, November 29, 2011
You appear to be full of hate. Noting in your rewiew (with the exception of being renovated) is true and can be substantiated. I would welcome the Health Dept anytime.Trip Advisor should not allow these comments withoout first verifying that they hold positive claim, failure to do this could result in libel. I would suggest that future guest view additional remarks by other guest, before believing this guest. Since this guest was so dissatisfied you would think that he/she would want to talk with the GM, but instead, refused to do so claiming as they did he was occupied with an angry customer...so sad. No local newspaper or any publication in their right mind would publish this BS for without facts they would fear libel suites. Trip Advisor should screen their remarks for justification, remembering that there are always two sides of any story or comment. I am sure as an educated travelling public I would see you at my hotel and you will be professionally accommodated and warmly treated. Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2011

I stay here frequently on business. The staff is excellent and it is convenient to everything! The rooms are clean and comfortable.

Stayed November 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn University

Address: 151 South College Road, Wilmington, NC 28403
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 44 Hotels in Wilmington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn University 2*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Inn University Hotel Wilmington
Comfort Inn Wilmington
Wilmington Comfort Inn

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