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“Hospitality and Honesty” 5 of 5 stars
Review of Hilton Garden Inn Wilmington Mayfaire Town Center

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Hilton Garden Inn Wilmington Mayfaire Town Center
3.0 of 5 Hotel   |   6745 Rock Spring Road, Wilmington, NC 28405   |  
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Ranked #2 of 43 Hotels in Wilmington
Roanoke Rapids, North Carolina, United States
1 review
“Hospitality and Honesty”
5 of 5 stars Reviewed April 11, 2013

Eric and Melissa are always friendly and helpful. They treat all guests like guests should be treated and make you feel like family before you leave or when you come again. This is where we stay if there is a room available and the rates are good.
I left my jacket and talked to the head of housekeeping on Monday morning. My jacket was sent to me and I had it on Wednesday. The housekeepers are also friendly and honest.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, April 15, 2013
Hello Daivd74. Thank you for the great feedback from your stay with us. Eric and Melissa do a great job of making our guests feel at home. We're so glad we were able to reunite you with your jacket. We look forward to earning your business again next time travel brings you back to Wilmington-Wrightsville Beach
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726 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed April 9, 2013

The staff was AWESOME!! Namely, Melissa and Nicholas. Melissa actually talked me into staying here. I am also a member of the competition, but she told me "you don't won't to stay there." HGI gave me the best rates anyway. Nick offered a resolution to a personal and chaotic situation. Rerouted and received my package from FedEx on time in Jax, NC. These folks are specialists. Thank you.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, April 15, 2013
Thank you so much for the great feedback from your recent stay with us. The entire staff, especially Nick and Melissa appreciates your kind words regarding our outstanding customer service. It’s what we do best here at HGI Mayfaire! We hope to see you back with us again very soon. Safe travels!
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Lebanon, PA
Top Contributor
70 reviews 70 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 8, 2013

When I checked in, Melissa was about as hospitable as it gets - immediately connecting with us when we told her we tired and drove from PA - she mentioned she'd get us right to the beach. When I told her we were in town to visit my grandmother who had a stroke, she switched gears and showed us empathy and reassured us the facility we mentioned she was in was a great place. She was so super sweet - and genuine - that she made us feel right at home. I quickly noticed this was not an anomaly as everyone we encountered were also extremely friendly. Megan at the front desk when we checked out was the sweetest thing ever- and Nick at breakfast - well, he was the star of the show. He actually sat down at some tables with folks who were obviously regulars - and he was so outgoing and friendly. Breakfast was excellent, and made very entertaining and fun by Nick.

The location is convenient, near the nursing home where my grandmother was - also close to lots of shopping and restaurants. It may seem out of the way but it is in a developing corporate park and really is an easy hop the the main roads. The room was super clean and had everything you needed. When all hotels are equal with the "stuff" they have, the "staff" is what separates them, and if you are choosing a hotel in this area, stay here. The manager here has established a culture of AWESOME Guest service and it shows.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, April 9, 2013
Hello Mouseturtle! From such a seasoned reviewer, we appreciate the wonderful review of your recent stay at HGI Mayfaire. Thank you so much for choosing to stay with us. Melissa, Megan and Nick are certainly guest service superstars and very much reflect our overall focus on guest satisfaction – in all departments. It is a way of life here at HGI Mayfaire! We hope that your grandmother is doing well and that you will come back soon to see us. Safe travels!
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n'ton
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 8, 2013

If you have a car or are willing to take a few taxis then this is a very reasonable hotel with just a couple of miles to Wrightsville Beach and maybe seven to Wilmington River Front.

The good The customer facing staff at reception were wonderful. They arranged taxis for us, answered queries, made great recommendations of places to see or eat and did it all whilst remembering us by name and room number! The room was a good size with a microwave and fridge if you wanted to prep something yourself and a sofa and coffee table as well as the bed. There was an outside pool which we did not use given the temperature, small but functional gym and lots of cosy chairs in outside spots to sit and read / enjoy a drink etc.

Now the not so good, we did not have ay issues with sound as reported by other guests but did have some issues with the very noisy and slightly temperamental heating / air con unit which was needed as our window was locked shut and could not be opened. Our only attempt to eat at the hotel was a plate f nachos from room service on arrival which were soggy and stacked with lots of lettuce and tomato but not a great deal of the good stuff! Housekeeping also felt a little perfunctory - towels and beds were straightened but one drty glass in our room stayed put throughout out three day stay. It was a shame these things let down the hotel as the building and the reception staff were great

Room Tip: I'd recommend asking if the windows open
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, April 9, 2013
Thank you fish0ut0fwater for your thorough review of your recent stay with us. We do appreciate feedback from our guests. We’re so glad you enjoyed our great front desk staff as well as our location near the beach while still being convenient to our historic downtown riverfront. The best of both worlds here at HGI Mayfaire! For future reference, we do offer complimentary day passes to the nearby state-of-the-art Gold’s Gym if our fitness room is not enough for you. We’re sorry that you felt that our housekeeping staff was perfunctory in their duties. We actually have the highest guestroom cleanliness scores in the Southeast Region. We do apologize that the dirty water glass was not changed-out during your stay. This was an oversight on our part. Regarding your comment as it relates to our guestroom windows; they are not locked…they simply do not open. Sorry! We hope you choose to stay with us again if travel brings you back to Wilmington. Beach season has finally arrived! Come on down!
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Wilmington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 8, 2013

Had room type incorrect and had to go back down and request a different room. Hotel clerk was very helpful and pleasant. Queen beds were hard and uncomfortable. Couldn't get room cool enough even with multiple thermostat adjustments. Walls not well insulated and man next door coughing all night . So overall sleep was awful. Breakfast good next morning but should have been included in stay.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, April 9, 2013
scaiken1983, thank you for choosing to stay with us while visiting beautiful Wilmington-Wrightsville Beach. We're glad you appreciated our helpful and pleasant staff but are sorry that you did not have a restful night of sleep. We do apologize for this as it is our goal to always exceed guest expectations with every stay. The comfort level of our mattresses is a tricky topic. A firm mattress to one person is perfect, while another person may think it is uncomfortable. As far as your comment about our breakfast; we have a full service restaurant called the Great American Grill which is open to the public for breakfast and dinner. The Grill serves a terrific cooked-to-order hot breakfast. Best omelets in town! Next time travel brings you back to the beach, we hope you give us another chance to exceed your expectations.
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Charlotte, NC
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 7, 2013

Had an excellent 2 night stay at this hotel! Very convenient for shopping at Mayfaire and situated close to our student at UNCW. The hotel is new, the staff is friendly, and the location is quiet and somewhat removed from the hustle and bustle, yet the hotel is situated for convenient travel throughout Wilmington. Will definitely stay here again!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, April 8, 2013
Thank you Mumps4 for the stellar review of our Hilton Garden Inn Mayfaire. From a seasoned reviewer as yourself, we appreciate you sharing your experience with all the Tripadvisor readers. We too love our location and are proud of the high level of customer service and value that we provide to our guests. You deserve and expect a great stay and will get it when staying @ HGI Mayfaire. The beach is open for business! We hope to see you back with us soon.
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Asheville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2013

Loved this hotel. A lot of value @ a reasonable. Only complaint was that rooms could be better sound insulated. Nicholas F was super efficient with a future reservation. Very pleased overall with this hotel. Will stay again for sure.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, April 8, 2013
uncwmomma, thank you for the great feedback from your stay with us. We're so glad you have already re-booked with us. It means a great deal to us that we earned your repeat business. Regarding your comment about the noise near your room; we're sorry that one of your neighbors was not as courteous as you. We try to monitor this very closely, especially over the weekends, when more families are in-house. See you soon & Go Seahawks!
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Address: 6745 Rock Spring Road, Wilmington, NC 28405
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Wilmington
#1 Business Hotel in Wilmington
#4 Family Hotel in Wilmington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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