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“Excellent service” 5 of 5 stars
Review of Hilton Garden Inn Wilmington Mayfaire Town Center

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Hilton Garden Inn Wilmington Mayfaire Town Center
3.0 of 5 Hotel   |   6745 Rock Spring Road, Wilmington, NC 28405   |  
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Ranked #2 of 43 Hotels in Wilmington
Lady Lake, Florida
1 review
“Excellent service”
5 of 5 stars Reviewed October 25, 2012

Front desk staff Melissa is extremely helpful and went above and beyond her duty. Hilton should do everything to keep her because of her dedication to customer service. She truly cares about the guest's needs. We also had a good experience with Eric from the front desk. In addition, our server for dinner, Tim O'Toole went out of his way to make sure our dinner experience was excellent. Also, Kat,our server for breakfast was very nice and extremely efficient.

We were offered a hearing accessible room due to one of us being Deaf. Very good blinking door bell, lights for smoke alarms, etc. Room was spacious and nice.

We would certainly stay here again. We are Hilton Gold members so we have learned to expect excellence and this hotel met these expectations. Thanks!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, October 29, 2012
Thank you Betsy897 for the very kind feedback from your recent stay with us. Melissa, Eric, Tim and Kat are all terrific examples of a staff that is focused on delivering superior customer service to our loyal customers. Next time travel brings you back to beautiful Wilmington-Wrightsville Beach, we hope to earn your business again. See you soon!
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725 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Norwalk, CT
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 23, 2012

I stayed one night at the Hilton Garden Inn on Oct. 20, and was pleased with the whole experience. Property is clean and well-maintained. Stayed in a peasant suite, and had no complaints about cleanliness, lighting, or comfort. Staff was exceptionally pleasant and gracious. Suite ran about $212 all-in. While they called it the "presidential suite," I doubt many white house office holders would have stayed there, but better than most of the studios that are marketed as suites in this day and age. View was nothing to speak of, but that's not why I stayed there. Couldn't get room in downtown Wilmington (my first chocie), but this was close to Wrightsville Beach and the charter boat I'd lined up. Breakfast was more than adequate.

Room Tip: Suite was near elevator on the 4th floor, but I did not hear any associated noise. Not to worry!
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, October 24, 2012
Thank you RobertNorwalk_CT for taking time out of your day to tell everyone how much you enjoyed staying at our HGI Mayfaire. We really do appreciate your feedback. You are correct, the Presidential Suite hasn't had anyone from the White House stay in it; although we have had a long-serving Congressman stay there many times. So, there you go...Next time fishing brings you back to beautiful Wilmington & Wrightsville Beach, we hope you choose to stay with us again.
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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2012

We stayed here for two nights over the weekend, and enjoyed it so much we decided to extend our stay to a third night instead of driving home. Genuine service & very well coordinated staff. For example, reception passed on specific instructions to the cleaning staff for us while we were out that were actually carried out. Reception staff also saw our additional night stay reservation come through in the system and had already processed it when we came down the next morning. Stayed in same room, no hassle. That's a level of service that I haven't seen even at the flagship hilton hotels - I am a diamond HHonors member so I am speaking from experience!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, October 22, 2012
Hello Sarah P; that’s great that you were able to extend your stay with us. As a HHonors Diamond member, we know you have the highest expectations as it relates to Hilton properties. We're so glad you took the time to tell everyone how much you enjoyed HGI Mayfaire. We very much appreciate your business. Safe travels!
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Wilmington, North Carolina
1 review
5 of 5 stars Reviewed October 21, 2012

I was staying at another hotel but had to check out of there for the weekend because they were over-booked. having to repack and move around is never how I want to spend my time, and also, there would have been a period of several hours in between, when i had to be out of one hotel but couldn't check into the other. Eric at the front desk went above and beyond, working it out with the other hotel. Everyone was so nice and helpful, really. They stretched their check out/check in times for me so that i didn't have to wait. Friendly, warm, helpful, kind and professional!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, October 22, 2012
Thank you L D for the high praise of our hotel and more importantly our fantastic customer service. It was our pleasure to earn your business. We're sorry that things didn't work-out with our neighbors, but we're glad you found us. Next time you're looking for a hotel near the beach in Wilmington, you know who to call...HGI Mayfaire!
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Wilmington, North Carolina, United States
1 review
5 of 5 stars Reviewed October 13, 2012

Very Friendly, courteous and thoughtful. Thank you, Megan, Melissa and other very kind person working at the hotel. I had a wonderful time there.

It was very quiet, clean, and comfortable. I will stay there again. Thank you.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, October 19, 2012
Thank you Masayoshi S for the very nice review. It certainly was our pleasure having you stay with us. We like being friendly, courteous and thoughtful to our loyal guests...it's what we do here at HGI Mayfaire. We look forward to having you stay with us sometime soon.
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Wilmington, North Carolina
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 10, 2012 via mobile

This is a great hotel for visiting Wilmington or the surrounding beaches. The staff treated us great and gave us all of the diamond benefits. Mayfaire also has all kinds of dining and retail. I would definitely recommend this hotel to anybody.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, October 11, 2012
Hello BrianinMD. Thank you for taking the time to tell everyone how much you enjoyed our hotel. We appreciate you choosing us for your Wilmington / Wrightsville Beach stay and look forward to earning your business again. Safe travels!
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Greenville, North Carolina
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 8, 2012

The hotel was located within walking distance of the Mayfaire shopping center, 4 miles to the beach, and about 15 minutes from downtown Wilmington. We stayed in a Jr King Suite which was very nice. The hotel had a nice workout area, bikes for rent, an outdoor pool and breakfast available. The only negative was that the carpet in the hall appeared a little old and worn. A very convenient place to explore Wilmington.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, October 9, 2012
Thank you jbjdaman for the honest feedback from your recent stay with us. We're so glad you enjoyed your visit. The great news is that our clean but worn hallway carpet will be replaced this winter. We operate at such a high occupancy, the hallways take a beating! It sounds like you took full advantage of all of our amenities and our terrific location. Next time travel brings you back to Wilmington or Wrightsville Beach, we hope you choose to stay with us - again!
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Address: 6745 Rock Spring Road, Wilmington, NC 28405
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Wilmington
#1 Business Hotel in Wilmington
#4 Family Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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