Booked this for one night for myself, wife and 2.5 year old. I trusted in the once stellar Ramada name and I made the mistake of not looking at reviews here first. Hotel is out-dated and has a "damp and dark feel" inside. Carpets and aged wood are grimey and reek of stains and bad decisions. The acrylic window at check-in brings a nice "7-11 at 3am robbery" kind-of-feel. Trash abounds behind furniture, drink machines and ice machines.
My wife said she felt sand inside the "clean sheets" of the bed. Hair from previous guests littered the shower and toilet was filthy. We were afraid to walk bare-foot on the carpets. Here's the real kicker: returned with my exhausted family to room 133 at 1230am, crying baby, ill wife, etc only to be locked out of our room! Attendant tried three times to get us inside with new programmed keys and then hotel master key to no avail. A locksmith had to be called to prye the door open! Apparently, this had happened before and seemed like normal business to Ramada. We finally got in at 140am to our room and had to be moved to a new room since the door would no longer lock.
Sleep finally came at 2am, one hour and a half after we returned to the hotel! I was assured corrective action would be taken at checkout the next day. At the end of it all, Ramada offered an insulting 20% discount, which amounted to $21 for all of our troubles. When I scoffed at that, the attendent asked rudely "Well, what do you want?" To which I responded: "I wanted to get my family in our room I booked at 1230am when we returned."
I told them to keep the $21 as they needed it towards updates! Absolutely terrible. You'd be better sleeping in a truckstop!
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- Also Known As:
- Ramada Inn Wilmington
- Ramada Inn Hotel