We made a reservation using our Rewards points, but never received a confirmation e-mail/statement containing point information or charges. Due to a family emergency, we had to cancel 2 hours later. Upon going to the BW site and then to the BWRewards site, I saw that we were charged 16000 points for the one night stay. That's also what I was told by the reservations person when I called to cancel. HOWEVER, 24000 points were deducted from our account! Not good. We will be receiving a voucher for the points, but would have preferred they were put back in to the account. If using Rewards: Beware!
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- Also Known As:
- Best Western Coastline Hotel Wilmington
- Best Western Coastline Inn Wilmington Nc
- Best Western Wilmington
- Wilmington Best Western