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“One of the Best Customer Service/Facilities Hotel I have stay in!” 5 of 5 stars
Review of Staybridge Suites Wilmington East

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Staybridge Suites Wilmington East
3.0 of 5 Hotel   |   5010 New Centre Drive, Wilmington, NC 28403   |  
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Ranked #5 of 43 hotels in Wilmington
New Cumberland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“One of the Best Customer Service/Facilities Hotel I have stay in!”
5 of 5 stars Reviewed January 23, 2013

Quite honestly and simply the best hotel I have ever stayed in. The hotel staff was kind and attentive. GM/Gary could not have been more attentive to my needs. This is my second time and I will always come back.

Room Tip: Enjoy this hotel.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, February 19, 2013
Dear salesman06141956,

Thank you very much for the five star review about the Staybridge Suites Wilmington hotel. We are so glad that you chose to stay with us for your recent business trip to Wilmington, North Carolina. We truly appreciate the kind words about our excellent customer service and attentive staff members. Gary and the rest of our team are absolutely delighted to hear your positive feedback. The highest compliment that you can give our team is to come back and stay with us again, so thank you very much for your repeat business! Thanks again for five star review. We look forward to seeing you again soon at the Staybridge Suites Wilmington hotel!

Sincerely,
Staybridge Suites Wilmington Management Team
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235 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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English first
durham, nc
Top Contributor
79 reviews 79 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 3, 2013

Pros:
New property (built in 2012) on a quiet street off Market Street. Beautifully appointed rooms. Kitchenette. Breakfast and evening reception (M-Th). Quiet, spotlessly clean rooms.

Cons
None

Tips:
For absolute quiet ask for a room away from elevators and stairs.

This new property in Wilmington is priced lower than some older, less well equipped properties. New Center Drive is a connector street between Market and College Dr., two major thoroughfares. Convenient to both streets, this location has much lower traffic and less noise.

Check-in was fast and easy. Indoor corridors and elevators make for a quieter, safer stay. Our king size room was beautifully appointed. Kitchenette offered refrigerator, coffee-maker, microwave, cook-top, cooking and drinking utensils. Bed was firm with a pillow top cover, windows had multiple curtains to cut out light. Flat panel television with DVD player, wi-fi, wired internet, desk, sofa, well appointed shower with safety handles. Best of all, however, was the whisper quiet cooling/heating system. The system cycled on and off in almost total silence. Our room was quiet never hearing noise from adjacent rooms or the hallway.

The hotel offers a hot breakfast and evening happy hour. The happy hour (M-Th) consists of wine, beer, soft drinks, munchies, salad, some kind of main course (ours was lasagna) and cookies. Really, this is a meal for those who do not wish to go out or cook in the room. Unfortunately, we missed breakfast, but the staff kindly offered us granola bars when we checked out. How kind.

Other amenities include: indoor pool, business center, gym, small store, free parking, and storage rooms.

The location of the hotel is ideal--between the beach at Wrightsville and downtown Wilmington, about a 10 minute drive to either place.

In summary, cleanliness, location, price, staff friendliness, and amenities make this an ideal place to stay a good cut above the rest of the hotels in Wilmington. Great for families.

Room Tip: Although very quiet, try to avoid rooms near elevators and stairs.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, January 10, 2013
Dear exaramco,

Thank you for taking the time to write a five star review about the Staybridge Wilmington hotel. We truly appreciate the kind words about our quiet, spotlessly clean rooms. We are glad to hear that you enjoyed the full kitchen, flat screen TV, DVD player, and free WiFi featured in each guest room. In addition, we are pleased to hear that you were able to take advantage of our close proximity to Wrightsville Beach and historic downtown Wilmington. We look forward to sharing this review with our entire team because they will be delighted to hear your positive feedback. We hope to see you again soon at the Staybridge Suites Wilmington hotel.

Sincerely,
Staybridge Suites Wilmington Management Team
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Royal Oak, Michigan
2 reviews
5 of 5 stars Reviewed January 1, 2013

I found Staybridge Suites Wilmington online. I was surprisingly impressed by the full kitchen, living room, and the many amenities available. Love the weekday evening socials in the lobby for the guests. Friendly staff (Laura and Sandi) provided excellent customer service and made me feel right at home. Thank you so much.

Room Tip: End rooms are better for a quieter experience.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, January 3, 2013
Laura and Sandi thank you for your positive comments. It is so nice when our employees get recognized. We are so glad you enjoyed your stay with us. We hope to see you again soon here in Wilmington. Happy New Year!
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new jersey
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 30, 2012

This was our first time at a Staybridge Suites. This is a newer property, with beautiful, nicely appointed suites, including a full kitchen, living room and bedroom. Everything is top of the line. The hotel offers a full, hot breakfast, and evening snacks - all included in the room price. Free in-room Wi-FI is offered. Staff is very friendly and accomodating - they really go out of their way to make you feel welcome. There is a small pool, fitness room, and a washer/dryer for guests.
I will definitely stay here on my next trip to Wilmington.

Pet friendly as well!

Room Tip: The hotel is in a quiet location, away from the main road, so all rooms are quiet.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, January 3, 2013
Thanks for all the positive comments about our Staybridge Suites. We love it when our guests love our hotel. We look forward to seeing you again on your return visit. You are family here at the Staybridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2012

I stayed in a two bedroom suite with myself, my two children and my mom. Very nice and very clean. Great having the weeknight social hour with free food and drinks. Also great to have free wifi, and free breakfast. Great choices for places to visit nearby, too. Pool was clean and not used. Definitely quiet location and geared towards the business traveler, but the kids loved our stay. Only thing that was lacking was there was no cleaning of our room while we were there. It was during the week, and it was a two night stay; I was kind of disappointed in that. Otherwise perfect stay and we can't wait to come back!

Room Tip: Take advantage of the social gatherings/free food from 530-730 during the weeknight!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, January 3, 2013
Thanks so much for staying with us here in Wilmington. We enjoyed having you as our guests and look forward to your return. I apologize for the confusion of cleaning your suite. Not sure if this was the issue, since we are extended stay, we only fully clean guest rooms every 7th day or earlier upon request. Any other days are just a light touch cleaning. Not sure if that was the case, but I do apologize for not exceeding your expectations in regards to your room cleaning. Again, thanks for staying with us here at the Staybridge Suites.
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Lansing, Michigan
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 20, 2012

This hotel is nothing short of amazing. Reasonable rates, and quality through-out. Friendly staff, excellent rooms that are not only clean, but well appointed, and great breakfast bar. We could not ask for more - except maybe a stationary bicyle in the work-out room. Hightly recommend.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, January 3, 2013
Thanks for all your wonderful comments about the Staybridge Suites. A stationary bike is a great idea for our fitness center. We hope to see you again on a return trip here in Wilmington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed December 19, 2012

Hotel was perfectly situated between downtown and the beaches. Only indoor pool I found online except for an older place at the beach that was much more expensive.
Sam was very helpful on the phone and at check-in. (We were in-town for a funeral). Breakfast was an awesome added bonus for all. (Finicky teenagers and flat screens thru-out the lobby)! The breakfast staff (one sweet lady), worked endlessly to make sure everything was stocked and kept clean. Our 2 room suite was quite large with extra tall ceilings, very comfy beds, 2 plasma tv's, full kitchen, granite countertops, etc...even Wolfgang Puck coffee. :-)

I will seek out Staybridge for future stays...in Wilmington AND other cities.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, January 3, 2013
We are so glad you enjoyed your visit to the Staybridge Suites in Wilmington. Glad to hear that Sam and Stephanie exceeded your expectations. Hope you return to Wilmington under happier circumstances, as we loved having you here at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites Wilmington East

Address: 5010 New Centre Drive, Wilmington, NC 28403
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Wilmington
#7 Business Hotel in Wilmington
#12 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Wilmington East 3*
Official Description (provided by the hotel):
At Staybridge Suites Wilmington, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the relaxing living room while watching movies or your favorite TV show. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Staybridge Suites Wilmington is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Bridge Mart provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Staybridge Suites Wilmington provides our guests a free fitness center and a comfortable place to do laundry in our guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Staybridge Suites is the perfect place for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Staybridge Suites Wilmington does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Staybridge Suites is the solution to your temporary housing needs. ... more   less 
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Also Known As:
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