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“Very nice room at a great price” 5 of 5 stars
Review of Fairfield Inn & Suites Wilmington / Wrightsville Beach

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Fairfield Inn & Suites Wilmington / Wrightsville Beach
2.5 of 5 Hotel   |   307 Eastwood Road, Wilmington, NC 28403   |  
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Ranked #16 of 43 hotels in Wilmington
Outer Banks, NC
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Very nice room at a great price”
5 of 5 stars Reviewed November 23, 2012

I travel to Wilmington often and was staying at this hotel for the first time. I was very pleased with what I got for my money.

The hotel looks brand new and the room was nice and clean. Front desk service was friendly, fast and efficient.

I took advantage of the free continental breakfast which had a lot of choices including some hot food.

No big deal, but FYI, the hotel is located on a busy road and the parking lot exits directly to the road with no traffic light. A left turn out of the parking lot took a while.

When I am in the area, I will stay here again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven J, General Manager at Fairfield Inn & Suites Wilmington / Wrightsville Beach, responded to this review, November 26, 2012
Greetings,

I'm so glad that you found us and hope you continue to stay with us when in Wilmington. We take pride in serving our guests and will work hard to maintain our hotel. See you soon.
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181 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • French first
  • Italian first
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English first
FLEMING ISLAND
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 24 cities Reviews in 24 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 6, 2012

I was attending my aunt's 90th birthday this past weekend on Wrightsville Beach. I picked this hotel based on location and price. The staff member offered me an upgrade to my room for no extra charge.

The hotel was bz because of the MG - Triumph road rally & foot race. I needed some directions which the staff provided. The b'fast area was stocked and cleaned even though the hotel was packed.
I had a very nice stay.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven J, General Manager at Fairfield Inn & Suites Wilmington / Wrightsville Beach, responded to this review, November 8, 2012
Thanks for your kind words; we truly have the greatest location in Wilmington. I was happy to hear that the staff treated you to an upgrade and that you enjoyed the breakfast selections. Our people make the difference. Come see us again soon.
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Seymour, Tennessee, United States
Contributor
19 reviews 19 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 12, 2012

Hubby, son and I stayed here for 4 nights on vacation, and we had a great experience! The location is central, maing it easy to visit Wrightsville Beach, downtown, the Battleship, and restaurants easily.

The staff were consistently friendly and efficient.

The room and bathroom were large and appeared to be clean. Everything was in good working order. The beds were very comfy. The air unit was pretty quiet.

The have a nice sized indoor pool which son loved. And the exercise room is glass-enclosed right next to the pool, allowing me to wal on the treadmill and watch son swim at the same time.

The breakfast area is big, and there is a pretty good breakfast selection.

Can't think of any complaints! Would stay there again, and would recommend to others.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven J, General Manager at Fairfield Inn & Suites Wilmington / Wrightsville Beach, responded to this review, October 25, 2012
Thank you for your kind words about your recent stay, our staff is always pleased when they hear your positive feedback. Please come back and see how your comments have improved the guest experience at the Fairfield Inn & Suites Wilmington.
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Columbia, South Carolina
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 8, 2012

Stayed here two separate times with my wife and child, once in June 2011 and in June of 2012. I feel it necessary to give a brief review for my 2011 stay to make a point. In June of 2011 my dumb self picks a room with out a fridge (nice to be able to keep a gallon of milk cold for my then 1 1/2 year old). Go downstairs to see if I can switch rooms. B/c my dumb self booked with travelocity (which I will never do again) I had to try and call travelocity to get them to do something with my reservation, I believe the front desk employees name was Daniel, he got on the phone with travelocity to try and explain what was going on, without success. Anyways, stayed in the same room for around 5 nights, everything was fine. As we packed up to check-out, I tried to open the door to our room from the outside to make sure it was locked, the door opened without having to use the key. My room was unlocked the entire time but nothing was stolen so atleast you know the hotel is somewhat safe. (A few cars got broken into in the parking lot during my stay as well, so please keep your valuables hidden.)

June 2012,
Check-in was fine. Went up to the room and remembering what happened last year I tried to open the room door without using the key. The door opened. Just checking if it was a fluke I let the door close again and I was able to open it without using the key. My wife went in to the room with my son and I went downstairs to get some help and once again Daniel (i really hope that is the guys name.) helped me. He showed me what trick they do to get it to lock which I did for the rest of our stay.
A day or so later, we heard people getting into the room next door. They seemed to be having some trouble, opening and closing it several times. I step out to see what was going on and their door was doing the same thing.
Still a nice hotel, nice breakfast. Only negatives during the June 2012 stay was the loud, horrible mother in the room next to us (could hear everything that she was yelling to her kids) and the one rude front desk employee with the glasses who I believe had front desk supervisor on his name tag. A couple of nights into our stay I tried to ask that employee if there was a permanent solution to the door problem since I didn't feel like I should have to do the trick that Daniel showed me everytime we left the room. The supervisor barely looked up from the computer and basically mumbled to me the trick that I was shown. Didn't offer to send a maintenance person to the room to help. Had my son with my so I just left so I wouldn't do anything stupid in front of him.
Would stay here again. Will check my door first though.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven J, General Manager at Fairfield Inn & Suites Wilmington / Wrightsville Beach, responded to this review, October 25, 2012
Thank you for your comments on your recent stay, our staff has been made aware of the door issue you experienced and it has been resolved. Please come see is again to see how we have improved due to you advice.
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Greenbrier, Tennessee
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 7, 2012

This place is central to going to Wrightsville Beach and downtown Wilmington. The suite is roomy enough for a family of four but there were just two of us this trip. The beds are comfy. This is my second stay at this hotel. The breakfast is your average "free" breakfast. The front desk staff is ho hum....in that they are not very friendly and kinda of "weird" for a lack of a better word. The cleaning saff is just plain annoying. They were holding up elevators for their use instead of letting guests use them. They was one instance where a guy saw me coming and instead of letting me get on by he started mopping the floor and said "oh it's wet." The big let downn was the "poop" incident. They allow pets at this location. There was a car at the side entrace that had all it's doors open and stuff hanging out all over the place. Then there was poop...in the parking lot next to this car, up the sidewalk and in the entryway to the hotel. Runny piles of poop....SO GROSS. I calmy and nicely went in stepping over the poop, somebody else had apparently not seen the poo and stepped in it! I went in and told the front desk guy. He looked at me all crazy. I really wondered if he had an issue of sort. He said he'd take care of it. When we went out about an hour later the pooped had been wiped up but there were stains on the concrete. The next morning the stains were still present. I do believe the area should have been soaped down nd sprayed with a hose. The lack of effort in cleaning up something so disgusting really turned us off to this place. We came back to Wilmington this week but stayed at the Homewood Suites. Ty were the same price, way nicer, closer to the beach plus.... they have a powerwasher and were cleaning when we got here!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven J, General Manager at Fairfield Inn & Suites Wilmington / Wrightsville Beach, responded to this review, October 25, 2012
Thank you for your recent comments, through comments like yours we can improve the guest experience. I am pleased that you enjoyed our location; we are in the center of all you are looking when visiting Wilmington and Wrightsville Beach. I have addressed the issue regarding the pet stain near the side entrance and can assure you it won't happen again. Please see us again in the future for a complementary room upgrade.
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philadelphia
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 20, 2012

We always stay at a Marriott. This was a nice place for my family of 4. We were in a double queen room. Overall the stay was fine. Staff very friendly (especially Dina at the breakfast area). The location is perfect-we were doing a college visit to UNCW and it seemed like we were 5 minutes from everywhere-the school, downtown, beach and the airport.
I think the housekeeping was below par. Our shower curtain was moldy and the room dusty but that wouldnt keep me from going there again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven J, General Manager at Fairfield Inn & Suites Wilmington / Wrightsville Beach, responded to this review, September 30, 2012
Greetings,

Thank you for taking the time to fill out this survey. It's through comments like yours that we can improve. I’m pleased that you enjoy our friendly staff and great location. I have shared your comments with our staff and we are poised to improve.
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Morris County, NJ
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 7, 2012

My friend and I stayed here last week while visiting friends living in nearby Hampstead. The hotel is in a great location near Mayfair Town Center, restaurants, and Rt. 17. We had a room on the third floor with two beds. The room was clean and spacious. The beds had many small pillows but were rather comfortable. There weren't very many towels in the bathroom, but we made do.

The only issue we had with the room was the door lock. Something was wrong with it and the deadbolt did not work. After a couple tries, we got the hang of opening our door. It definitely would stick and it had to be opened a certain way. It wasn't a big enough problem for us to bother with changing our room. I even forgot to mention it when checking out. We just kept the hotel bar on at night for sleeping.

Breakfast was great. Wish I had a waffle batter dispenser and waffle maker in my kitchen at home.

Staff was very friendly and accommodating. The front desk person working when we checked in provided us with great maps and discount coupons for nearby restaurants.

I would definitely stay in this hotel again if I were to return to the Wilmington area. The room rate was extremely affordable at buy two nights, get one free. Very competitive considering there are many similar hotels in the vicinity.

Room Tip: We were on the third floor away from the elevator. No complaints. It was very quiet.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven J, General Manager at Fairfield Inn & Suites Wilmington / Wrightsville Beach, responded to this review, September 18, 2012
Greetings,

Thanks for taking the time to fill out a survey; it is through comments like yours that we can improve. I am pleased you enjoyed your stay. We have great associates that are willing to service each and every guest with a smile. I too am a big fan of the waffles, looking forward to your next visit.
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Additional Information about Fairfield Inn & Suites Wilmington / Wrightsville Beach

Address: 307 Eastwood Road, Wilmington, NC 28403
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Wilmington
#13 Family Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Wilmington / Wrightsville Beach 2.5*
Official Description (provided by the hotel):
Welcome to the brand new Fairfield Inn & Suites by Marriott. We strive to provide our guests with all the comfort and class that one has a right to expect from Marriott hotels. Our reputation relies upon excellence in cleanliness and guest service. We offer guest rooms with either one King-sized bed or two Queen-sized beds in addition to spacious suites with separate living, working, and sleeping areas. All rooms have 32” flat-screen televisions and the suites have i-Home music systems, mini-refrigerators, and microwave ovens. Every morning begins with our complimentary deluxe continental breakfast—featuring Jimmy Dean Breakfast Sandwiches, fresh coffee, and a variety of food/beverage options. When it comes to business travel, the Fairfield Inn & Suites Wilmington will always afford you an easy, comfortable trip. Our amenities are geared towards ensuring a world-class stay. Here’s how:Be Productive• Large, well-lit work area• Ergonomic desk & chair• Free wired and wireless Internet services• Free local phone calls• Business center with fax & copy service Be Comfortable• Complimentary 24-hour coffee & tea• Vending machines and Lobby Market offering snacks & beverages• Heated Indoor Pool and 24-hour Fitness Center• Same-day dry cleaning service• Individual room temperature control• In-room coffee maker, iron, hair dryer, & ironing board• Committed to a smoke-free policy• Conveniently located only minutes from the Wilmington International Airport, Wrightsville Beach, and Historic Downtown Wilmington.• The closest Marriott hotel to the University of North Carolina Wilmington. ... more   less 
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Also Known As:
Fairfield Inn And Suites Wilmington / Wrightsville Beach
Fairfield Inn & Suites Wilmington / Wrightsville Beach Hotel Wilmington
Fairfield Inn Wilmington

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