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“Disappointing for a Hilton Hotel” 2 of 5 stars
Review of Hilton Wilmington Riverside

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Hilton Wilmington Riverside
3.5 of 5 Hotel   |   301 North Water Street, Wilmington, NC 28401   |  
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Ranked #23 of 43 Hotels in Wilmington
Fort Myers, Florida
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“Disappointing for a Hilton Hotel”
2 of 5 stars Reviewed April 19, 2013

We opted to stay downtown at the Hilton Riverside because we thought it would be more quaint. Our experience was disappointing. My review is based on the fact that I normally stay at a lot of Hilton Hotels worldwide. Usually, you can expect the highest standards at a Hilton, but it appears that Hilton attempted to renovate an old building in Wilmington and overlooked a lot of detail. Old elevators, small rooms, peeling wallpaper, missing grout from tile in bathroom, outdated decor in lobby and buffet area, dirty carpets, etc.. Just felt like they tried to update the hotel, but missed the mark enough that I regret staying there. i would recommend staying at a partner hotel in the area (Hampton Inn). The staff and service was good, but I would describe the overall condition of the hotel as a bit dingy. Disappointing for a Hilton... more Like a lower end hotel chain.

Room Tip: Might want to try a partner hotel in the area.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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604 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 18, 2013

This hotel touts itself for conference services and has space for meetings and conferences. It's located on the riverfront. However, one incurs the price to stay on the riverfront. For the price of the room, I'd expect front desk staff is be outgoing, genuinely friendly, and accommodating.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, April 22, 2013
Thank you for your recent stay and posting your feedback. I do apologize if you felt the Front Desk staff were not accommodating. We normally receive wonderful feedback on the Front Desk Team, so I am disappointed if you felt any this was not your experience. I will forward your comments to the appropriate staff to address. Thank you again, we hope you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 16, 2013

Hotel is 40 years old, but has been well maintained. Rooms were clean although smaller than a normal Hilton. Breakfast was made to order and buffet was reasonable. Hotel is right on the water and easy walk to downtown restaurants. Not a 5 star hotel but above average.

Room Tip: Request room on riverfront.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, April 22, 2013
Thank you for your comments and recent stay. We are very proud of our facility, staff and location and we hope you will come back to see us again soon.
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Mitchellville, Maryland
1 review
5 of 5 stars Reviewed April 8, 2013

My first visit to Wilmington, it will not be be my last and I really enjoyed the Hilton. The staff was friendly and made my check in process very friendly. I enjoyed dining in the restaurant for lunch and dinner, very good service.

Room Tip: Riverview is absolutely beautiful!!!!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, April 9, 2013
Thank you so much for such a wonderful review. We are thrilled that you had such a great time. I will be sure to pass on your positive comments to our staff. Thank you and we hope you return soon.
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Rochester, New York
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 8, 2013

Pretty crummy. In need of renovaton. The complimentary M&M's didn't make up for the dreariness of this hotel. Good location. If this was a Hotel Indigo with it's lively décor,it would be perfect...something that would reflect more energy & life. Nice staff. It might have been better if we had a room with a view of the water.

Room Tip: Request waterfront room.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, April 9, 2013
Thank you for your recent stay. I am sorry you were disappointed in the accommodations. We are constantly making improvements to the property and have some exciting projects coming up in 2013. We hope you will return to see everything completed. We do appreciate your feedback and hope you return.
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Barcelona, Spain
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 8, 2013

Great location and service however very average rooms. Beds not very comfortable and bathrooms a bit dingy and old. If you are looking for a hotel with a great location, this is it however do not expect above average rooms or comfort. This hotel also holds many weddings and functions and the hotel was quite busy. There are not many elevators in the building so you may find yourself waiting a bit for the lift. Very noisy as well. Concierge was very helpful and reccomended a delicious restaurant just a couple blocks from the hotel. If you are looking for a hotel with great location, this is it, however rooms below average.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, April 9, 2013
Thank you for your recent stay. I can see you were far from home, so we appreciate you selecting the Hilton for your accommodations. We do appreciate your input and will use your comments to improve ourselves for the next time. We hope you will visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
waynesville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 5, 2013

great location on the riverwalk & downtown area of Wilmington. I've stayed at this hotel many times and the hotel & staff have always been super! very helpful, accommodating and always pleasant. definitely recommend staying here if you visit Wilmington.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Wilmington Riverside

Address: 301 North Water Street, Wilmington, NC 28401
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Wilmington Riverside 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The only full service waterfront hotel in historic Wilmington, NC. The Hilton Wilmington Riverside is located in the heart of downtown only footsteps from tons of shopping, dining and sightseeing. We feature dining in Innovations Restaurant or Ruth's Chris Steakhouse (on site), Currents Coffee & Gift Shop (featuring Starbucks products), 24 hour fitness & business center, outdoor pool and sprawling views of the Cape Fear or Historic Downtown from our rooms. We are the proud sponsors of North Carolina Azalea Festival, North Carolina Jazz Festival and Riverfest. ... more   less 
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Also Known As:
Hilton Wilmington Riverside Hotel Wilmington
Wilmington Hilton

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