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“Bottled water please!” 4 of 5 stars
Review of TownePlace Suites By Marriott Wilmington / Wrightsville Beach

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TownePlace Suites By Marriott Wilmington / Wrightsville Beach
2.5 of 5 Hotel   |   305 Eastwood Rd, Wilmington, NC 28403   |  
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Ranked #8 of 43 hotels in Wilmington
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Bottled water please!”
4 of 5 stars Reviewed April 18, 2013

The managers reception was my only problem. They had free beer and soda for their guest but no bottled water. Receptionist told me I could get water out of the water fountain......uh no! The beach is not known for great H2O. So I just bought water. They could ditch the free soda and replace with free water. Cost saving Marriott. Did I fail to mention I'm a platinum elite and 99.9 percent of marriotts have free water.

With all that being said, staff were exceptionally nice and hotel was vey clean. Will go back again put will take exta water bottles

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at TownePlace Suites By Marriott Wilmington / Wrightsville Beach, responded to this review, June 13, 2013
Thank you for the great review, and suggestion. I am happy to let you know that we have made an adjustment with our manager's reception and are gladly offering water as a option. We do apologized that something so simple was overlooked. Thank you again, and we look forward to having you with us soon.
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293 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Savannah, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2013

We stayed here for 2 nights and it was wonderful. We were visiting Wilmington because we had never been there so just took a shot at a hotel, hoping it was good. I give this hotel an A+ on everything - ammenities, cleanliness, customer service, location, everything. We thought it was a brand new hotel because it was so clean but we were told it was several years old. The ladies at the desk were exceptional - friendly and helpful. If we ever go back, I know where we'll stay! BTW, the breakfast was delicious!

Room Tip: 5th floor was great
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at TownePlace Suites By Marriott Wilmington / Wrightsville Beach, responded to this review, June 13, 2013
Thank you for the great review Bonnie T. We're very happy you enjoyed your stay. If you decided to visit Wilmington again, we would love to have you with us again.
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 15, 2013

If ever in the Wilmington, N.C. area the TownePlace Marriot is a very GREAT PLACE to STAY.....Not to mention the friendly welcomes from front desk ( Chandi & Lisa ).Breakfast was GREAT,with the FRIENDLY greeting of all morning staff,very CLEAN rooms,parking mightbe an issue but not enough to stop me from staying again.......Again THANKS guys,look forward to my next stay,along with seeing the staff..

Stayed April 2013, traveled solo
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Greg G, General Manager at TownePlace Suites By Marriott Wilmington / Wrightsville Beach, responded to this review, June 13, 2013
Thank you for the wonderful review Cynthia B, and the kind words for our team members. We look forward to having you with us again soon.
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Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 10, 2013

It is a good hotel, good accommodation, the concierge is excellent (woman stay at night, I don't remember her name).
Friendly staff
Its a good place to go with pet. If possible ask for rooms at end of corridor, because the pet can listen everything outside.
as it is a hotel that accept pet, the room was very clean and that is no bad smell.
There has a pet fee and my suggestion is, if the person stay just for weekend the fee could be reduced because the cost high for only one or two days..
The only point negative is that at breakfast are should be cleaner more often during the breakfast time, because it was dirty and full garbage.

Room Tip: if you have a pet ask for a rooms at corridor ends
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at TownePlace Suites By Marriott Wilmington / Wrightsville Beach, responded to this review, April 11, 2013
Thank you for taking the time to review our hotel and for providing the constructive feedback. We do pride ourselves on making it a priority to remove all indications of a pet visit within our hotel rooms, and follow a strict regimen to do so. We have made some adjustments with our breakfast service during busier times in order to provide proper backup and support for our team members.

We look forward to the opportunity to have you stay with us again in the future.

Greg Grigsby
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Chapel Hill, North Carolina
1 review
5 of 5 stars Reviewed April 8, 2013

Once again our time at this hotel, managed by Mr. Greg Grigsby, was relaxing and enjoyable. Coffee in the morning, with a refreshing "good morning" from Lisa and punctuated with a few minutes of warm conversation with Tim, the Houseman (title?), started each of our days on a positive note. The grill worked great (Chandi, night desk manager and warm, friendly person, provided me with a quick refresher course on lighting the grill) as did the fireplace. We inadvertently left several items in our room. When we realized the error we contacted Lisa who stated that she would search for the items. Shortly thereafter she contacted me to let me know that the items had been found in the room and that she would make arrangements to place them in a safe place, awaiting our next visit. Since assuming his role as manager, Mr. Grigsby has been a gracious host as have his colleagues, Chandi, Tim, Lisa and the rest of the staff. The staff, (we do not know all staff members by name) make strenuous efforts to ensure our comfort and satisfaction when we visit. The lady managing the breakfast area does a great job; always cheerful and assistive, even when there are large numbers of hungry breakfast eaters. Also, Greg, the food and beverages at 6:00 p.m. were great. We visit the area about 6 times a year, with the TPS being our destination for rest and comfort. We look forward to our next visit...

Room Tip: We like the top floor as we enjoy looking out over the property and area.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at TownePlace Suites By Marriott Wilmington / Wrightsville Beach, responded to this review, April 11, 2013
Jim,

What a wonderful review. Thank you for not only taking the time to submit this great review, but also for making mention to some of our wonder team members by name. I have shared your comments with them which they were very excited to hear. On a related note, we have decided to retire the grill and will be purchasing a new one very soon. We look forward to having you with us again in the future.

Greg Grigsby
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Pikeville
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2013

Booked this hotel with short notice based on reviews and am glad I did! The hotel was clean, staff friendly, and breakfast was complimentary. If you're in for an extended stay the room will have everything you need, including dishes, coffee pot, silverware, and pans. 10 minutes from historic downtown and 10 minutes from the beach. Highly recommended stay!

Room Tip: Try to stay in a room that is not by the stairwell!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at TownePlace Suites By Marriott Wilmington / Wrightsville Beach, responded to this review, April 11, 2013
Thank you for the great review, and for the wonderful promotion of our hotel. We're very happy you enjoyed your stay and would love to have you again in the future.

Greg Grigsby
General Manager
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Chapel Hill, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 7, 2013

Our family shared two suites March 28-29,2013 at this very nice property. Hotel is well located to all the sites in Wilmington. Rooms are clean and well maintained. Very adequate free breakfast. The staff is friendly and well informed. In partictular the manager Greg Grigsby went out of his way to solve a minor billing issue. You will not be disappointed at the outstanding value this hotel offers.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at TownePlace Suites By Marriott Wilmington / Wrightsville Beach, responded to this review, April 11, 2013
Thank you for the kind words and I'm glad you enjoyed your stay with us here in Wilmington. I'm also glad I could resolve that minor billing issue for you. We look forward to having you with us again in the future.

Greg Grigsby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about TownePlace Suites By Marriott Wilmington / Wrightsville Beach

Also Known As:
Towneplace Suites By Marriott Wilmington / Wrightsville Beach Hotel
Towneplace Suites By Marriott Wilmington / Wrightsville Beach Hotel Wilmington
Wilmington Towneplace Suites
Address: 305 Eastwood Rd, Wilmington, NC 28403
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Wilmington
#10 Business Hotel in Wilmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites By Marriott Wilmington / Wrightsville Beach 2.5*
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